Customer reviews of Freezedried & Co

9,7 /10

Based on 13 269 published reviews

5 11,8k 89% 4 1 025 8% 3 189 1% 2 98 1% 1 146 1%

Summary of reviews

The reviews highlight consistently fast and reliable delivery, with multiple mentions of quick shipping, on-time arrival, and orders arriving as described. Customers praise the product range and clear descriptions, noting a wide selection, thorough packaging, and accurate matching of products to descriptions. Service quality is repeatedly emphasized, including responsive customer support, prompt issue resolution, and the convenience of promotions and good value for money. Overall, shoppers express strong satisfaction with the ordering experience, delivery speed, and dependable product quality.

All reviews

Elise P.

Published on 09/05/2023, 17:13

Speed and clarity

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thanks for your comment! Have a nice day ;) The Lyo team

Lucas D.

Published on 09/05/2023, 11:59

São rápidos nos envios.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Obrigado pelo seu feedback :)

Charlotte L.

Published on 09/05/2023, 11:52

Well packaged, lots of choice and fast delivery. Just a shame about the rather high delivery charges despite an order of over 100e.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) We offer free delivery in France for orders of 70 or more at a relay point. For Belgium, we are not yet able to offer such a service. Indeed, shipping costs are a substantial expense that we don't include in the price of our products. We are constantly working to find the best formula and the best service for our customers, while at the same time ensuring that our contribution to transport costs remains reasonable. Thank you for your understanding. The Lyo Team

Charlotte L.

Published on 09/05/2023, 11:26

Package arrived quickly and in perfect condition, I will recommend them without any problem.

Translated reviews

Response from Freezedried & Co Published on 11/05/2023

Thank you for your feedback. The Lyo team :)

Javier L.

Published on 09/05/2023, 08:02

I really like the response and dispatch time for packages and the service to replace meals more in stock.

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team

Carlos R.

Published on 08/05/2023, 18:54

All went well

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your feedback! The Lyo team

Miguel F.

Published on 08/05/2023, 16:42

Huge selection, fast delivery

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thanks for your comment! Have a nice day ;) The Lyo team

Comprador Verificado

Published on 08/05/2023, 16:13

I don't think you need to improve anything, the site and you guys are top notch.

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your feedback! We are very touched by your comment. Thank you very much for your confidence :) The Lio team

Verified Buyer

Published on 08/05/2023, 15:46

Still not delivered

Response from Freezedried & Co Published on 14/05/2023

Sorry, the shipment of your package was delayed in our warehouse and it left after the 48 hours announced. Our customer service will contact you. Thank you for your understanding.

Michel L.

Published on 08/05/2023, 13:50

Top service as usual, thank you.

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your trust and loyalty :) The Lyo team

Theo T.

Published on 08/05/2023, 12:35

Fast shipping. Too bad about the customs fees. It would be too much if we could make a tax refund on the goods :).

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your feedback. The Lyo team :)

Antoine D.

Published on 07/05/2023, 15:41

The order was processed quickly and arrived promptly.

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your feedback. The Lyo team :)

William J.

Published on 07/05/2023, 14:10

Very serious online store!

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team

Jean B.

Published on 07/05/2023, 12:16

Order well prepared and arrived quickly. I haven't tasted the freeze-dried dishes yet as I'm only leaving on June 1 for my Transpyrénéenne! I'll let you know later! Thank you

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for this review, we are happy to slip into your backpack during your hikes :) Thank you for your trust! The Lyophilise & Co team

Theo T.

Published on 05/05/2023, 19:53

Quality of service Ease of follow-up Reuse of packing cartons? Easy to use after a test (survival test in case of emergency) A little expensive for my means but very satisfied with the product I will return to you thank you team strength to you

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your comment! Have a nice day ;) The Lyo team

Comprador Verificado

Published on 05/05/2023, 08:37

Fast and good service. Complete shipping and tracking information

Translated reviews

Response from Freezedried & Co Published on 09/05/2023

Thank you for your comments after your order on our website :) The Lio Team

Samir E.

Published on 04/05/2023, 11:30

Everything was perfect. No room for improvement in my opinion.

Translated reviews

Response from Freezedried & Co Published on 04/05/2023

Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team

Samir E.

Published on 04/05/2023, 11:18

Perfect, very fast delivery. Very satisfied

Translated reviews

Response from Freezedried & Co Published on 04/05/2023

Thank you for your feedback. The Lyo team :)

Alejandro G.

Published on 03/05/2023, 14:30

What I appreciate is the variety of products offered and the respect of deadlines.

Translated reviews

Response from Freezedried & Co Published on 04/05/2023

The Lyo team thanks you for taking the time to write this comprehensive review ;)

Lucas M.

Published on 03/05/2023, 11:47

Ordered online and picked up at the store. Super friendly and helpful staff.

Translated reviews

Response from Freezedried & Co Published on 04/05/2023

Thank you for your opinion, our small team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team

Comprador Verificado

Published on 02/05/2023, 21:13

I have a power banck 5000amh and the mini USB charging socket is empty, I have not heard back from you, I have been a customer for 3 years, I will continue to buy freeze dried food from you but I will no longer buy material from your company.

Translated reviews

Response from Freezedried & Co Published on 01/06/2023

Good morning, Sorry for the inconvenience, your email was in our spam folder. We have sent an email right away to solve the problem with the battery. Thank you for your understanding, best regards. The Lio Team

Lucas D.

Published on 02/05/2023, 15:33

Fast and accurate shipping

Translated reviews

Response from Freezedried & Co Published on 03/05/2023

Thank you for your feedback. The Lyo team :)

Charlotte B.

Published on 02/05/2023, 15:30

I received what I ordered within the time indicated on the site. That's enough to keep me happy.

Translated reviews

Response from Freezedried & Co Published on 03/05/2023

Thanks for your comment! Have a nice day ;) The Lyo team

Theo D.

Published on 02/05/2023, 06:08

Good price and speed

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thank you for your feedback! The Lyo team

Verified Buyer

Published on 01/05/2023, 21:29

Response from Freezedried & Co Published on 01/05/2023

Thank you for this rating! The Freezedried & Co team

Nicolas M.

Published on 01/05/2023, 14:20

Very satisfied, only downside, many freeze-dried out of stock.

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thank you for your feedback. In the case of products that are in the process of being procured, disposition alerts enable you to receive an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team

Camille P.

Published on 01/05/2023, 13:07

Another perfectly prepared and shipped order. I will continue to order from this site for my next trek.

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

The Lyo team would like to thank you for taking the time to write this comprehensive review ;) Thank you for your trust and loyalty!

Manon M.

Published on 01/05/2023, 12:28

Satisfied with the choice and speed of delivery.

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thank you for your feedback. The Lyo team :)

Comprador Verificado

Published on 01/05/2023, 11:54

Great products and at a good price. They cover all facets of sports nutrition. Fast delivery

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thank you for taking the time to give us your opinion. Thank you for your trust. The Lio Team

Guillaume R.

Published on 01/05/2023, 11:45

Speed, efficiency For the moment I'm waiting to use my products

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thank you for your feedback. The Lyo team :)