English 
E
Rating: 5 out of 5
-
Translated reviews
Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
All reviews
N
Rating: 3 out of 5
Not yet served, to be seen on my next hike.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
L
Rating: 1 out of 5
the product ordered is awaiting shipment but no one has notified me
Translated reviews
Response from Freezedried & Co
First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co
P
Rating: 5 out of 5
Choice, fast shipping, available and responsive
Translated reviews
M
Rating: 5 out of 5
-
Translated reviews
M
Rating: 5 out of 5
Plenty of choice, clear and pleasant interface, fast delivery
Translated reviews
C
Rating: 3 out of 5
Best before dates not respected in relation to my order
Translated reviews
Response from Freezedried & Co
Thank you for your order and your confidence. The shelf lives displayed on the site are from the date of manufacture. Product shelf lives vary from brand to brand. For example, freeze-dried products in sachets (single or double portions) can last from 2 to 8 years. Could you let us know by e-mail or telephone which products do not have the correct best-before dates? We make sure that we can send you the longest shelf lives. Sébastien from Lyophilise & Co
T
Rating: 5 out of 5
Speed of shipment. The packaging. The price is a little too high!
Translated reviews
L
Rating: 5 out of 5
Fast shipping and responsive after-sales service.
Translated reviews
N
Rating: 5 out of 5
-
Translated reviews
M
Rating: 5 out of 5
-
Translated reviews
M
Rating: 5 out of 5
The speed of delivery The fact that the box was reused The choice of products
Translated reviews
V
Rating: 5 out of 5
Everything arrived on time.
J
Rating: 5 out of 5
-
Translated reviews
J
Rating: 5 out of 5
Very good
Translated reviews
K
Rating: 5 out of 5
serious , order followed , send on time
Translated reviews
G
Rating: 5 out of 5
-
Translated reviews
H
Rating: 5 out of 5
Clear website, easy ordering, fast delivery. Thank you
Translated reviews
L
Rating: 3 out of 5
hello , I just received the parcel all stained by a stale meal pouch , there was too much weight on the pouch , a first a little frustrating
Translated reviews
Response from Freezedried & Co
Hello, we completely understand your disappointment! This can happen during transport, as sometimes delivery people are not very kind to packages. Our after-sales service will contact you to find a solution. We hope to see you again on our site and wish you a pleasant day. The Lyophilise & Co team
M
Rating: 5 out of 5
-
Translated reviews
G
Rating: 5 out of 5
Professional, quality and wide choice of products, availability, responsiveness, smile ;)
Translated reviews
C
Rating: 3 out of 5
I didn't like the fact that the only way of payment was by bank transfer because I don't have paypal. It is uncomfortable to have to make an international transfer having the possibility to pay by credit card.
Translated reviews
Response from Freezedried & Co
Good morning, we offer payment by credit card on our website. Unfortunately we currently have a problem with this payment method, our technical team is trying to solve it as soon as possible. Sorry for the inconvenience and thank you in advance for your understanding. Best regards, Elodie from Liofilizado.es
L
Rating: 5 out of 5
A very easy website to choose from and a very efficient service. I received my order quickly and correctly.
Translated reviews
G
Rating: 5 out of 5
Top!!!
Translated reviews
C
Rating: 5 out of 5
Perfect. Fast delivery. Best regards to Anna ;)
Translated reviews
A
Rating: 4 out of 5
Communication. Following the covid, our order took a very long time and there was no news.
Translated reviews
Response from Freezedried & Co
Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr
J
Rating: 5 out of 5
A site with a wide selection of freeze-dried products at attractive prices, plus fast, efficient after-sales service. I highly recommend this site, which I've been using for several years! I wish I'd discovered it sooner.
Translated reviews
G
Rating: 5 out of 5
Responsiveness, speed
Translated reviews
C
Rating: 5 out of 5
-
Translated reviews
L
Rating: 4 out of 5
A little more expensive than the competition, but fast delivery and wide choice.
Translated reviews
Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence, and we wish you all the best for the future. Sébastien from the Lyophilise & Co team
A
Rating: 5 out of 5
-
Translated reviews
A
Rating: 5 out of 5
-
Translated reviews
H
Rating: 5 out of 5
-
Translated reviews
C
Rating: 5 out of 5
-
Translated reviews
L
Rating: 5 out of 5
Fast and accurate delivery of the order (arrival in 48hrs).
Translated reviews
C
Rating: 5 out of 5
Your products are very good. My second order took a while to arrive and I don't know why.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 5 out of 5
-
Translated reviews
G
Rating: 5 out of 5
-
Translated reviews