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J
Rating: 5 out of 5
The items look good, the final opinion will remain after tasting…
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
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L
Rating: 3 out of 5
I did not receive it on time I wish to return it
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Response from Freezedried & Co
Hello,
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
J
Rating: 5 out of 5
Everything perfect.
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A
Rating: 5 out of 5
Fast and careful shipping, good follow-up
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A
Rating: 5 out of 5
Very good experience. Fast shipping and compliant order, with quality items. Thank you!
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M
Rating: 5 out of 5
Yes, I am very satisfied, everything went very well, receipt of the package and order complete and without damage, items well wrapped and clean. Thank you
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T
Rating: 5 out of 5
Fast delivery. Large assortment.
T
Rating: 2 out of 5
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
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Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
C
Rating: 5 out of 5
Excellent service: ease of purchase and top delivery! I recommend.
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J
Rating: 5 out of 5
Fast and formal with the shipping. I will buy again without a doubt.
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C
Rating: 3 out of 5
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
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Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
H
Rating: 5 out of 5
Good service, variety of products.
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E
Rating: 5 out of 5
excellent availability of products, from various lines of interest. Impeccable service with fast and careful delivery
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T
Rating: 5 out of 5
Satisfied with my order
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D
Rating: 5 out of 5
Dispatched my item quickly, and received it. No complaints.
R
Rating: 5 out of 5
Very good, keep it up, thank you.
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C
Rating: 5 out of 5
The portions are very good and the utensils are amazing, everything perfect.
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T
Rating: 5 out of 5
Good shopping experience and satisfied with my product: the compressed wipes. I also bought the laundry sheets, the mini format is very practical, but you need to dry your hands well before taking the sheets to avoid ruining them all.
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D
Rating: 5 out of 5
Good products and great variety. Fast shipping.
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P
Rating: 5 out of 5
Everthing came very quickly and as described. Haven't tested it yet, but looks to be well made and durable.
V
Rating: 5 out of 5
Happy, with communication, delivery, packing, products.
L
Rating: 5 out of 5
Second order, everything went perfectly once again: from product selection to order receipt through the payment process.
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B
Rating: 5 out of 5
Great! Lots of choices, top products, and fast delivery. Nothing to complain about.
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A
Rating: 5 out of 5
Excellent, everything perfect.
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S
Rating: 5 out of 5
Very responsive for the standard exchange of freeze-dried bags that arrived torn after supporting photos! Thank you again
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D
Rating: 5 out of 5
I recommend
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M
Rating: 5 out of 5
Everything is correct, order received and in good condition.
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F
Rating: 5 out of 5
Top service
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L
Rating: 5 out of 5
Perfect, fast and it's super good
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V
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
Very happy with my purchase, received in a week.
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D
Rating: 5 out of 5
Fast delivery, good service.
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D
Rating: 5 out of 5
Nothing to complain about, it's okay.
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V
Rating: 5 out of 5
Fast
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A
Rating: 5 out of 5
Great! Given as a gift, which was very appreciated!
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S
Rating: 5 out of 5
Great service and fast delivery
P
Rating: 5 out of 5
Decent price and fast delivery
F
Rating: 5 out of 5
Site always very reliable. Delivery is fast and conforms to the order.
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P
Rating: 5 out of 5
Fast delivery. Everything is ok. Thank you
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S
Rating: 4 out of 5
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.