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K
Rating: 5 out of 5
Perfect... super delicious..
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
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A
Rating: 5 out of 5
Everything was correct and on top of that, tasty food!
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M
Rating: 5 out of 5
this site is really great! Lots of choices, reasonable prices, and fast shipping!
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G
Rating: 5 out of 5
Simply great. Light weight, easy to prepare and very nutritious.
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Q
Rating: 5 out of 5
Great purchase, I am very happy with the quality of the products and the speed of delivery!! The customer service was great as well.
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F
Rating: 5 out of 5
Quality products, fast service, I recommend
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J
Rating: 5 out of 5
Nothing to say, fast delivery and compliant products. Lyophilisé is a very good site for me.
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N
Rating: 5 out of 5
It has now been several years that I, and the members of The Woodsoft, have been happily ordering from Lyophilisé & Co. The products are perfect and the customer service is the same (they go above and beyond to ensure satisfaction). Nothing to complain about: we remain loyal!
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R
Rating: 5 out of 5
Fast and serious.
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L
Rating: 5 out of 5
Everything perfect!
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Y
Rating: 5 out of 5
Great service despite a bad experience due to a Colissimo delivery person doing their job poorly in my area! Obviously, this is independent of Lyophilise.com which took the time to respond to me and resend my order via another delivery service. Thank you again!
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J
Rating: 5 out of 5
Fast shipping and with everything ordered. I would buy again
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S
Rating: 5 out of 5
freeze-dried food, good bars appreciated by all except naak (too sweet). Very satisfactory sleeping bags. Fast delivery and ergonomic site.
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M
Rating: 5 out of 5
FAST DELIVERY
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V
Rating: 5 out of 5
Happy
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A
Rating: 5 out of 5
Products as described, fast shipping! All good
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J
Rating: 5 out of 5
A site that I easily use when I look for freeze-dried meals. I recommend it to those looking for a variety of meals and easily vegetarian or vegan options.
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T
Rating: 5 out of 5
Efficient and serious, I recommend.
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G
Rating: 5 out of 5
Thank you for the welcome and the information given by phone about the product search and for the speed of shipping.
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M
Rating: 5 out of 5
Very good product delivery respected and very attentive for missing orders on the platform, a big thank you
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P
Rating: 5 out of 5
Fast delivery, great
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G
Rating: 5 out of 5
Correct prices. Very good responsiveness.
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R
Rating: 5 out of 5
good
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F
Rating: 5 out of 5
Very satisfied with the advice, the commercial relationship, and the quality of the products that I recommend. I finally found the salt-free products I was looking for!
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M
Rating: 5 out of 5
Always very fast and careful shipping
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J
Rating: 3 out of 5
Hello, order well delivered but late, more than 3 days late!
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Response from Freezedried & Co
Hello Joël, thank you for taking the time to share your experience. We are sorry to hear that your order was delayed and we are constantly working to improve our delivery service. Please feel free to contact us directly for any other concerns or assistance.
J
Rating: 5 out of 5
a lot of choice at well-placed prices
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T
Rating: 2 out of 5
I was offered a commercial gesture for an order of a pack with freeze-dried products that was not in the description and that I do not like... Then there was no more response, I would have liked this gesture just to buy from you the difference.
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Response from Freezedried & Co
Hello,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
Thank you for your message and sorry for the confusion. After checking, we did respond to you on August 14 by offering you a voucher for the value of a freeze-dried product due to the content of the pack that did not suit you.
It is likely that our email was lost or classified as spam. To quickly close this:
I can immediately resend you the voucher code;
Again sorry for the inconvenience: we ensure that you can benefit from this commercial gesture without delay.
Best regards,
R
Rating: 5 out of 5
perfect
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J
Rating: 5 out of 5
Fast delivery!
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S
Rating: 5 out of 5
It's perfect
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S
Rating: 1 out of 5
I bought a Liteway Biggy backpack for almost €300, which cracked on the very first day of use, not at all durable... I contacted customer service twice by email and once by phone, who offered me nothing and indicated that this is the first time they have a complaint about this product and that they are informing their supplier without giving me any return deadline. I was ready to return the item, but this solution was not considered at this stage... to be continued and it's up to me to wait...
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Response from Freezedried & Co
We are sincerely sorry for your bad experience with the Liteway Biggy backpack and for our response time. This summer, we were understaffed, which prolonged the handling of customer service requests — this is not an excuse, and we are learning from it.
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
To rectify the situation, we have just refunded the item to the original payment method. Depending on your bank, it may take 2 to 5 business days to appear in your account.
If the backpack is still in your possession, let us know and we will guide you on how to return it. We are of course available if you would like an alternative or advice for a more suitable model.
Again, sorry for the inconvenience caused, and thank you for your patience.
F
Rating: 5 out of 5
Excellent opinion about Liofilizados & Co. The worst part was the delivery of the package which took almost 3 weeks to arrive. SEUR very bad. I had to call repeatedly to find out what the problem was. Regards.
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A
Rating: 5 out of 5
OK
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M
Rating: 5 out of 5
Very good site!!! Fast shipping, well packaged... All good!!!!
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A
Rating: 2 out of 5
I sent a message to indicate that one of the received bags arrived open. I did not want to return just one bag. I asked for a proposal (a commercial gesture for example). No response except for an automatic type message that did not take my request into account. I would have appreciated talking to a real person and being taken into consideration. Currently, my problem is still not resolved.
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Response from Freezedried & Co
Hello,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
I am really sorry for the inconvenience caused. After checking on our side, we did not find any email from you regarding a bag that arrived open (other than the automatic acknowledgment message). It is possible that your message was lost or filtered, in any case, we will resolve your issue right away.
To finalize the solution of your choice, can you confirm:
Your order number,
The reference of the concerned bag,
We immediately offer you, at your choice:
Free reshipment of the bag,
Refund of the bag on the payment method used,
Credit of the amount of the bag to be used on a future order.
You can reply directly to this message or write to us at [email protected] (including the above elements). If you prefer to speak directly, we are reachable at 02 97 87 23 73 (Monday to Friday, business hours).
Thank you for alerting us, your feedback helps us improve our packaging controls. We will take care of you as soon as we receive the information.
Best regards,
F
Rating: 5 out of 5
Everything perfect
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M
Rating: 5 out of 5
Order received quickly and as expected
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P
Rating: 5 out of 5
Satisfied with my purchases
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S
Rating: 5 out of 5
Very large choice of meals for a peaceful trip in total autonomy. Very satisfied with the fast deliveries and the advice.
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