Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
All reviews
T
Thomas A.
Rating: 5 out of 5
following a purchase from 21/04/2025
Products sent quickly and conforming to the description. Following the unavailability of an item, customer service was very responsive in finding a solution. Very satisfied.
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Response from Freezedried & Co
The whole team does its best to ensure that customer service is top-notch (because you deserve it). We hope you like the products ;)
J
Jean-Marie D.
Rating: 5 out of 5
following a purchase from 23/04/2025
Top-notch, excellent products and fast delivery.
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Response from Freezedried & Co
It's you who are top-notch! Thank you very much :)
V
VALERIE B.
Rating: 5 out of 5
following a purchase from 19/04/2025
Effective
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Response from Freezedried & Co
We do our best to be! Thank you very much :)
F
François Larochette De R.
Rating: 2 out of 5
following a purchase from 21/04/2025
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the shipping delay but glad that our customer service met your expectations. We remain at your disposal for your future orders
D
Dominique L.
Rating: 5 out of 5
following a purchase from 21/04/2025
perfect I recommend
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Response from Freezedried & Co
Thank you very much and see you very soon :)
C
Carla T.
Rating: 5 out of 5
following a purchase from 23/04/2025
Order arrived very quickly and very well packaged. Products not yet consumed
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Response from Freezedried & Co
It's great to know that you are satisfied with the shipping and packaging of your package. We look forward to your feedback on the products :)
S
Steeve B.
Rating: 5 out of 5
following a purchase from 23/04/2025
Great site, great products, top prices, I recommend.
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Response from Freezedried & Co
Thank you very much! We hope to see you again very soon for your next adventures :)
J
Jean C.
Rating: 5 out of 5
following a purchase from 23/04/2025
Product received as ordered. Very satisfied with the contact with Lyophilized and Co
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Response from Freezedried & Co
We are delighted to know that you are satisfied with our products and services. A big thank you!
D
Didier Z.
Rating: 4 out of 5
following a purchase from 17/04/2025
That's good
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Response from Freezedried & Co
Thank you very much for this review. We hope to see you again soon!
E
Eric H.
Rating: 5 out of 5
following a purchase from 20/04/2025
Fast delivery!!
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Response from Freezedried & Co
Thank you very much for your feedback. See you soon!
D
delphine B.
Rating: 5 out of 5
following a purchase from 22/04/2025
Products are always great! Very responsive shipping time!
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Response from Freezedried & Co
Your comment brings us all smiles! Thank you very much :)
F
François B.
Rating: 5 out of 5
following a purchase from 22/04/2025
Varied and quality products! I recommend
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Response from Freezedried & Co
Thank you very much! We do our best to offer a wide range of products and quality is a priority for us :)
E
Ethan V.
Rating: 5 out of 5
following a purchase from 21/04/2025
Excellent! I highly recommend this product, arrived quickly and of good quality.
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Response from Freezedried & Co
Thank you very much for this review! We are delighted to know that our products meet your expectations.
A
Alexander F.
Rating: 3 out of 5
following a purchase from 21/04/2025
I did not receive all the products listed in the description
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Response from Freezedried & Co
Hello,
Thank you for your comment. We are sorry that the contents of the pack did not exactly match what you expected.
We want to clarify that some of our packs may vary slightly depending on product availability. We always ensure that the contents are equivalent in quality and nutritional value. The updated description of the pack is always available on our website and accurately reflects the products it contains at the time of the order.
If you believe that an item is truly missing or have any questions, please do not hesitate to contact us: we will be happy to review it with you and find a solution.
Sincerely,
J
Jean-Marie H.
Rating: 5 out of 5
following a purchase from 19/04/2025
Fast shipping
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Response from Freezedried & Co
Hello,
A big thank you! Our team works hard to ensure that shipments are made quickly. We are very happy to know that our mission has been accomplished and that your experience was positive :)
Z
Zvonimir J.
Rating: 5 out of 5
following a purchase from 22/04/2025
Fast shipping and great communication!
Response from Freezedried & Co
Thanks for your feedback! We're glad the shipping was quick and that our communication helped along the way. See you soon !
C
Christophe A.
Rating: 5 out of 5
following a purchase from 19/04/2025
Received my order quickly.
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Response from Freezedried & Co
Hello,
Your review warms our hearts. The whole team thanks you!
H
Hugo L.
Rating: 5 out of 5
following a purchase from 21/04/2025
Incredible little stove
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Response from Freezedried & Co
Hello,
We are delighted to hear that you liked the stove. Thank you for your feedback and come back soon :)
L
LOIC P.
Rating: 5 out of 5
following a purchase from 11/04/2025
Top service! The bars are divine!
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Response from Freezedried & Co
Hello,
Thank you for your feedback! We take great pride in the quality of our products, so it makes us happy to know they meet your expectations.
F
Frederic F.
Rating: 5 out of 5
following a purchase from 18/04/2025
I am discovering and I am very surprised. Very easy and very quick to prepare. Appreciable and sufficient quantity and it's a real treat. A point to consider on a week-long trip is the budget.
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Response from Freezedried & Co
We are delighted to learn that we have new fans of freeze-dried food! Welcome to the team :)
M
Manon C.
Rating: 5 out of 5
following a purchase from 10/04/2025
An impeccable service, as always! A variety of products, often on sale, and even gems from the United States, without the customs hassles thanks to them! Restocking is regular, shipments are fast and always careful. And what can I say about customer service: responsive, available, attentive... always there to find a solution. Honestly, nothing to complain about, just thank you. This site clearly ranks in my top 3 for equipping my outdoor adventures. I recommend +++
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Response from Freezedried & Co
Thank you very much for your feedback! We are delighted that our products, logistics, and customer service meet your expectations. We continue to do our best to facilitate your adventures, without unnecessary hassles. See you very soon in the field (or on the site)!
G
Guillaume R.
Rating: 5 out of 5
following a purchase from 18/04/2025
Fast and in line with expectations. A serious company to recommend.
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Response from Freezedried & Co
Thank you for your review! Glad to see that everything went well. We remain committed to providing you with a reliable, fast service without any unpleasant surprises. Perhaps see you for your next order!
F
Franck C.
Rating: 5 out of 5
following a purchase from 19/04/2025
Great seller
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Response from Freezedried & Co
Thank you for your message! We are happy that you enjoyed the experience. See you soon!
L
Louis C.
Rating: 3 out of 5
following a purchase from 07/04/2025
Order not in stock although noted as in stock but customer service not too bad
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Response from Freezedried & Co
Hello, the product was not available, but orderable. However, we acknowledge that the mention indicating the delay is not visible enough. We are working to make it clearer. We are glad that customer service was able to resolve the situation.
Have a nice day,
The Lyo Team
K
Krzysztof N.
Rating: 5 out of 5
following a purchase from 18/04/2025
Great service
Response from Freezedried & Co
Thanks a lot! We’re happy to know the service met your expectations. Looking forward to your next visit!
T
tangi G.
Rating: 4 out of 5
following a purchase from 17/04/2025
Overall satisfied with the products received, however, there is a small consistency issue with the products containing fish or meat. Best regards.
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Response from Freezedried & Co
Thank you for your feedback. Glad to know that you are generally satisfied. For products containing fish or meat, the texture can sometimes vary depending on the recipe or brand. Feel free to share your preferences with us, we can advise you better. See you soon!
R
robert L.
Rating: 5 out of 5
following a purchase from 16/04/2025
👋😉
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Response from Freezedried & Co
The message is clear 😄 Thank you and see you soon!
A
Andréa S.
Rating: 5 out of 5
following a purchase from 07/04/2025
The team masters management, knows how to bounce back in the face of the unexpected. Professionals, friendly: a big thank you for your work!
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Response from Freezedried & Co
Thank you very much for your message! Managing the unexpected is part of the game, and we are delighted to have been able to respond promptly. The whole team thanks you for your trust and encouragement. See you very soon!
E
Eric S.
Rating: 5 out of 5
following a purchase from 30/03/2025
REACTIVE COMPANY
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Response from Freezedried & Co
Thank you! Your satisfaction is our priority, and responsiveness is part of that. See you soon!
J
Jennifer L.
Rating: 5 out of 5
following a purchase from 05/04/2025
A big thank you to all of you, from the online order, to the follow-up, to your email and the solution proposed in the face of an unexpected stock shortage! You are the best!!
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Response from Freezedried & Co
Thank you very much for your message! We try to be present at every step, especially when there is an unexpected event like a stock shortage. Glad that the proposed solution worked for you. Looking forward to assisting you with your next shipments!
J
jean-marc N.
Rating: 5 out of 5
following a purchase from 17/04/2025
Perfect
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Response from Freezedried & Co
Thank you very much! We are thrilled that everything was perfect. See you very soon!
P
PASCAL D.
Rating: 5 out of 5
following a purchase from 17/04/2025
Very good
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that everything went well. See you soon for a new order!
C
Christiane L.
Rating: 5 out of 5
following a purchase from 16/04/2025
My order was processed very quickly. The freeze-dried products from the Voyager brand are good. However, the desserts are a bit too sweet.
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Response from Freezedried & Co
Thank you for your feedback! Glad to know that everything went smoothly with your order. Voyager products are generally well-liked, but you are right: desserts can sometimes be a bit sweet depending on personal taste. We'll keep that in mind to better advise our customers. See you soon!
S
Stéphane C.
Rating: 5 out of 5
following a purchase from 08/04/2025
Delivery was perfect, as usual.
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Response from Freezedried & Co
Thank you for your loyalty! It's always a pleasure to know that the delivery is on point. See you very soon!
F
Fabien G.
Rating: 5 out of 5
following a purchase from 17/04/2025
Very few choices, reasonable prices. The quality of the products depends on the brands and individual tastes, so I don't have a specific opinion other than that I find what I need.
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Response from Freezedried & Co
Thank you for your feedback! We are happy that you find what you need among our selection. Indeed, tastes and preferences vary, but we try to offer the widest possible choice so that everyone can find something they like. See you soon!
G
Guillaume W.
Rating: 5 out of 5
following a purchase from 14/04/2025
Very satisfied with the whole team. Very good product and very responsive to needs. Just with everything I order, I would have liked to have more significant commercial gestures.
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Response from Freezedried & Co
Thank you very much for your loyalty and for this feedback! The whole team is delighted to know that our products and our responsiveness meet your expectations. We understand your comment about commercial gestures, and we regularly review to implement benefits for our customers. Please feel free to contact us directly, and we will see what we can do to properly thank you :)
F
Frédéric F.
Rating: 5 out of 5
following a purchase from 12/04/2025
clear and effective as usual
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Response from Freezedried & Co
Hello,
Thank you for this very nice review.
See you soon!
B
bernard D.
Rating: 5 out of 5
following a purchase from 15/04/2025
Hello, I am delighted with the logistics deployed to ensure delivery with many products. However, I advise future customers to wait for promotions. My order being significant, I consulted customer service who after several email and phone exchanges granted me an exceptional declared discount. Surprise on the site a few days later, a promotion with a higher discount was announced for a threshold amount 5 times lower than my order amount. Despite my follow-up, no further negotiation was possible. This shows a bit of commercial flexibility Bernard
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R
Ridwane B.
Rating: 5 out of 5
following a purchase from 15/04/2025
A big thank you for giving us such a generous rating. We pay special attention to the taste quality of our products, so we are delighted to know that even our good value freeze-dried products met your expectations.
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Response from Freezedried & Co
Order received according to the indicated deadline, special care is taken with the packaging of the parcel.
J
Jean-Marc E.
Rating: 5 out of 5
following a purchase from 13/04/2025
Thank you very much for this comment. The whole team is working to ensure that the entire process goes smoothly. We are happy to know that our work is paying off :)
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Response from Freezedried & Co
I ordered the freeze-dried 'good value' which are not very rich in meat pieces for example... but which remain creamy and well seasoned nonetheless. Okay for the price.
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