Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

All reviews

A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Perfect, order received quickly, very nice bottles
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/07/2021
Ze wine is very good yes!
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
We really enjoyed the chardonnay and pinot gris. We will certainly become loyal customers!
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Lovely customer service. Small problem with shipment resolved in less than two days with a new shipment. Wine that was unanimously appreciated by the family, whether pink, orange or red.
I wouldn't hesitate to recommend or recommend again.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Fast and efficient
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Good, quality products. Faster delivery than expected, everything arrived in good condition. Would recommend again.
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A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/06/2021
Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2021
Order received promptly with no problems. A little extra protection in the parcel would have been nice.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
Quality of wine and service, perfect!
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
All is ok
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
fast, efficient
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Click & Collect is easy and practical, the site is well designed and easy to navigate.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
it's the first time and nothing to say, I'll keep it to myself.
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Nickel level packaging and delivery time
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Perfect, ordered on Monday, received on Tuesday - it couldn't be better!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/06/2021
Fast, excellent customer service...and delicious Hampton Water wine!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Super fast delivery, perfect packaging.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Grande maison....We used to equate Geoges Duboeuf with the "Pope of Beaujolais".....We can say that Gérard Bertrand is the "Pope of Corbières "
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
100% OK
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Ideal
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
Nickel, fast .... well packaged ???? And the wine was a nice surprise.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2021
Express shipment. Reception more complicated due to the carrier: order forgotten at the warehouse. I had to go there 2 times to collect my entire order ... Shame.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Each estate is very well presented, the site is well constructed No opinion on the wines because it's a gift
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2021
Order received as soon as possible. Bravo, I recommend this site. Sincerely
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/06/2021
Perfect
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/06/2021
The site is very intuitive, easy to order, fast delivery, top-notch service!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
....
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
Pleasant site to visit. Easy to complete order. Fast delivery. Packages carefully packed.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/05/2021
fully satisfied
Response from Gérard bertrand
Nous vous remercions vivement pour votre retour satisfaction.
Un grand merci de la part de toute l'équipe et, à très bientôt pour de plus amples découvertes.
Bien à vous,
Service Client Gérard Bertrand
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/05/2021
Easy to use, informative, accessible to all (over 18) I recommend
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Ordered on Sunday; received on Tuesday. No complaints
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/04/2021
very good site....quick and impeccable delivery !!!!!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
I found the wines I was looking for very easily. Then the delivery to the relay point is very fast and the packaging of the bottles is just perfect.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/04/2021
Very good service. Prompt and polite. Really impressed.
Response from Gérard bertrand
Dear Allison,
Thank you very much for your review on our wine shop and wines.
I wish you a very good day
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Easy-to-understand site offering a wide range of very good wines
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Several orders and always perfect .
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
The site is very well designed and very practical, with easy access to the choices on offer, and for each wine the accompanying fact sheet is very detailed and informative. I really recommend this site, and I even advertise it around me.
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/05/2021
Perfect!
Response from Gérard bertrand
Nous vous remercions vivement pour votre retour satisfaction.
Un grand merci de la part de toute l'équipe et, à très bientôt pour de plus amples découvertes.
Bien à vous,
Service Client Gérard Bertrand
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
very good wine and perfect delivery and the site is very well done
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Response from Gérard bertrand
Hello Paul, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Excellent site very easy to order extremely fast delivery and if anything telephone response and excellent service.
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Response from Gérard bertrand
Hello Emmanuelle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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