Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 648 published reviews
5 2 371 90% 4 151 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard Bertrand delivers fast and reliable service with highly praised delivery speed and careful packaging, ensuring orders arrive promptly and in good condition. Customers highlight a wide selection and consistently excellent wines, including organic options and DEMETER-quality bottles, with many expressing repeated satisfaction and trust over years of purchases. The shopping experience is marked by attentive, responsive sales support and smooth order processing, with praise for tracking, rescheduling, and efficient handling of any issues. Overall, the store is appreciated for dependable delivery, quality products, and courteous, efficient service.

All reviews

A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Clear and easy
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Response from Gérard bertrand
Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
very good product and bottle that looks great on the table
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Response from Gérard bertrand
Hello Sylvie, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2021
Good experience
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Response from Gérard bertrand
Hello John, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Easy, but still not up to Amazon's standards!
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Response from Gérard bertrand
Hello Jean-Marc, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2021
very well
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Response from Gérard bertrand
Hello Jean-Jacques, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Excellent wine. Good value for money and very good delivery service.
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Response from Gérard bertrand
Hello Pierre, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Yours truly, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2021
Excellent from beginning (ordering) to end (tasting)... I recommend
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Response from Gérard bertrand
Hello Danièle, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2021
Excellent service and excellent wines!
Translated reviews
Response from Gérard bertrand
Dear partner, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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