/10
★★★★★
based on 597 reviews published
★★★★★
based on 597 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The sizes are a disaster
Acheteur Vérifié
purchased on 20/05/2023
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Answer from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
2
/5
★★☆☆☆
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
Acheteur Vérifié
purchased on 29/04/2023
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Answer from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
2
/5
★★☆☆☆
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
Acheteur Vérifié
purchased on 28/04/2023
Translated review
Answer from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
2
/5
★★☆☆☆
Delivery took long, although not ordered on sale. In addition, the price charged for the product and tax was more than expected, as well as tax handling by DHL was sub-standard.
Acheteur Vérifié
purchased on 24/11/2022
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3
/5
★★★☆☆
The speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
Acheteur Vérifié
purchased on 17/08/2021
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3
/5
★★★☆☆
Fast delivery. Efficient and friendly customer service.
Acheteur Vérifié
purchased on 03/08/2021
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3
/5
★★★☆☆
The model received is beautiful but does not match the color ordered.
Acheteur Vérifié
purchased on 23/06/2021
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3
/5
★★★☆☆
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
Acheteur Vérifié
purchased on 21/06/2021
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3
/5
★★★☆☆
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
Acheteur Vérifié
purchased on 17/05/2021
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3
/5
★★★☆☆
Order arrived quickly and great collection, however managing returns is not easy.
Acheteur Vérifié
purchased on 20/04/2021
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3
/5
★★★☆☆
Nice range but no good return policy for returning items that don't fit, the costs remain our responsibility, I find that a bit limited considering the price of the items.
Acheteur Vérifié
purchased on 29/01/2021
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