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L
Rating: 5 out of 5
I sent my broken umbrella in for repair (thanks to the lifetime warranty), and had it back in barely a week; H2O umbrellas were extremely fast!
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Customer reviews of H2O Parapluies
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 742 published reviews
Summary of reviews
H2O Parapluies consistently delivers on product quality, with many mentions of beautifully made, French-made umbrellas that are aesthetically pleasing and well-packaged. Delivery and service are highlighted as fast, efficient, and reliable, with swift shipping, prompt responses, and smooth after-sales support including quick repairs and update communications. The store’s after-sales experience stands out, featuring rapid, effective repairs that restore umbrellas to like-new condition and careful handling from packaging to shipping. Overall, customers repeatedly note trustworthy service, long-lasting, well-made products, and satisfying resolutions that keep them returning for future purchases.
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I
Rating: 5 out of 5
Thank you perfect for the repair for sending the same
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I
Rating: 3 out of 5
I bought this umbrella at the end of last year as a gift for my daughter, and this is already the 2nd time I've had to send it in for repair! And each time it's cost me €20 (€12 to pay online for return shipping, and about €8 to the post office for postage). For the purchase price I paid, the quality isn't what it used to be, I'm disappointed!
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E
Rating: 5 out of 5
A top quality umbrella, made in Normandy 🇨🇵🇨🇵 I love it.merci
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S
Rating: 5 out of 5
Everything went smoothly.
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A
Rating: 5 out of 5
A beautifully crafted product. High-quality service too.
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A
Rating: 5 out of 5
Very good service and product
J
Rating: 5 out of 5
Very satisfied
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B
Rating: 5 out of 5
Absolutely perfect. Repaired my umbrella to like new condition. The lifetime warranty is real and I paid nothing. Deadlines totally respected. Couldn't be better. Don't change a thing.
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A
Rating: 5 out of 5
Perfect umbrella repair.
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S
Rating: 5 out of 5
Very nice product I recommend
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G
Rating: 5 out of 5
Parcel received well packed and therefore in very good condition. Customer service responded very quickly to my question about the inclusion of a sleeve in the model ordered, which reassured me. Umbrella not yet tested "in conditions".
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M
Rating: 5 out of 5
Very good, fast and efficient after-sales service.
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F
Rating: 5 out of 5
Very good experience, fast delivery, neat package, my wife and I are delighted with the 2 umbrellas.
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É
Rating: 5 out of 5
Very good product with a nice finish. I recommend this model. Fast delivery, which is a plus.
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F
Rating: 3 out of 5
After two entirely satisfactory purchases, I'm disappointed this time: my little folding umbrella only lasted six months before two of its ribs broke. I was told on the phone that this model is sensitive to strong winds... Admittedly, the repair was free and carried out quickly, but I spent a total of 27 euros on postage. The price of an umbrella made in Asia. I may choose H2O again, but...
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C
Rating: 5 out of 5
9/10
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M
Rating: 5 out of 5
I have been in regular contact to ensure that my request is met.
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B
Rating: 5 out of 5
very serious and impeccable service
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P
Rating: 5 out of 5
Excellent quality umbrella received quickly. Marianne was excellent in informing me before I ordered.
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P
Rating: 5 out of 5
What I wanted on the scheduled date. ALL CLEAR.
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M
Rating: 4 out of 5
I had sent 2 cane umbrellas for broken ribs and a folding umbrella for broken ribs. However, in the case of the folding umbrella, the handle strap was broken and was not repaired... I was very surprised.
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J
Rating: 5 out of 5
Fast delivery. Nice umbrella. I am very satisfied with my order.
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S
Rating: 5 out of 5
Nice repair
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C
Rating: 5 out of 5
Very good quality umbrella. Free repair. Delivery well done. Everything perfect. Thank you
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A
Rating: 5 out of 5
Best umbrella manufacturer and best after-sales service in the world.
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M
Rating: 5 out of 5
Excellent after-sales service. A serious company on a human scale, with very good follow-up.
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C
Rating: 5 out of 5
perfect care.
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P
Rating: 5 out of 5
As always at H2O, efficiency, quality of repair (our umbrella is as good as new!) and speed of return are your watchwords: thank you again, well done and see you soon. Patrice
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D
Rating: 5 out of 5
Two covers as ordered and promptly delivered
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M
Rating: 5 out of 5
I'm very happy with my umbrella, the embroidery is perfect. I'm waiting for it to rain so I can hug it ....
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J
Rating: 5 out of 5
I'm very happy with the repair done on my umbrella, and it's free. It's back in shape for a long time to come, thanks H2O!
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A
Rating: 5 out of 5
perfect great umbrella packaging
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J
Rating: 5 out of 5
I've already bought umbrellas from H2O several years ago! This time, I ordered from the site: the quality is always there and the shipping is perfect. Thank you very much and long live H2O 😀. JO
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B
Rating: 5 out of 5
very good products: the umbrellas are beautiful and sturdy. Fast delivery.
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A
Rating: 5 out of 5
The best of the best! Fast, careful delivery. Exceptional product, perfect quantity of finish and materials. It's the first time I've had such a feeling of quality and sturdiness when holding an umbrella. Congratulations!
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J
Rating: 5 out of 5
Excellent product. Meticulous workmanship. Having passed through the store last year, I was able to see the manufacturing process. Plus, making umbrellas in Crépon is a great nod to the past.
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G
Rating: 5 out of 5
RAS, compliant product, very careful shipping.
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P
Rating: 5 out of 5
Excellent umbrella
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M
Rating: 5 out of 5
Excellent quality product as presented
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