Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

Acheteur Vérifié

Published on 12/01/2018 à 19h46 following a purchase from 06/01/2018

Order placed Thursday morning, order received Friday morning...really fast delivery, top notch.

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Acheteur Vérifié

Published on 12/01/2018 à 19h42 following a purchase from 07/01/2018

TOP!

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Acheteur Vérifié

Published on 12/01/2018 à 13h40 following a purchase from 08/01/2018

good

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Acheteur Vérifié

Published on 12/01/2018 à 13h02 following a purchase from 08/01/2018

Fast and very professional service, recommended!

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Acheteur Vérifié

Published on 12/01/2018 à 09h33 following a purchase from 08/01/2018

impeccable!!!

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Acheteur Vérifié

Published on 12/01/2018 à 08h33 following a purchase from 08/01/2018

Excellent site..

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Acheteur Vérifié

Published on 11/01/2018 à 21h55 following a purchase from 07/01/2018

Fully satisfied, product on time, site.

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Acheteur Vérifié

Published on 11/01/2018 à 16h45 following a purchase from 06/01/2018

Item as described and received very quickly at the pickup point.

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Acheteur Vérifié

Published on 11/01/2018 à 10h45 following a purchase from 06/01/2018

Package received on time.

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Acheteur Vérifié

Published on 11/01/2018 à 10h37 following a purchase from 23/12/2017

Fast delivery and as ordered, great! :)

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Acheteur Vérifié

Published on 11/01/2018 à 09h48 following a purchase from 22/12/2017

Good

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Acheteur Vérifié

Published on 11/01/2018 à 08h25 following a purchase from 06/01/2018

Fast shipping and no problem placing the order. No issues.

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Acheteur Vérifié

Published on 11/01/2018 à 07h25 following a purchase from 06/01/2018

Reliable and serious with great promotions

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Acheteur Vérifié

Published on 10/01/2018 à 23h44 following a purchase from 22/12/2017

I recommend

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Acheteur Vérifié

Published on 10/01/2018 à 18h01 following a purchase from 06/01/2018

You can find almost everything. I ordered a jacket and pants from Picture, new collection two days before the sales out of fear that my size would be gone because a message told me that stock was running low. I picked up the package tonight, I checked the site, my size was still available and I could have saved €100 between the jacket and pants. Having called the store for information before placing the order, there could be better communication and a more commercial approach to reassure about stock and tell customers to wait two days to validate their order. Thanks to the savings made, I could have bought myself a good pair of gloves. I know other brands that do this. It's only the money that counts before customer satisfaction and loyalty.
Best regards
Mr. Bessieres

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Response from HawaiiSurf Published on 10/01/2018

Hello,
We cannot reassure you about the stock when it is visible in real-time on the site, 10 minutes after your review the pants in your size are no longer available and you took the SECOND TO LAST jacket, there is still one left indeed, so we could not guarantee or reassure you by saying, the day before the sales that we have two items left in your sizes.
If you were looking for specific items you did well, if you were looking for a price you could have waited at the risk of not getting exactly what you wanted, the choice was yours, the sales are not a secret to anyone.
We pay attention to the satisfaction and loyalty of our customers by ensuring the quality of our advice and products.
No one retains customers with prices without shooting themselves in the foot and contributing to the death of independent shops like we see them closing one by one.

Acheteur Vérifié

Published on 09/01/2018 à 22h08 following a purchase from 21/12/2017

Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.

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Acheteur Vérifié

Published on 09/01/2018 à 22h08 following a purchase from 15/12/2017

Hyper efficient. Reliable

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Acheteur Vérifié

Published on 09/01/2018 à 21h39 following a purchase from 15/12/2017

Fast delivery and in accordance with the order

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Acheteur Vérifié

Published on 09/01/2018 à 15h46 following a purchase from 04/01/2018

Fast and without surprises!

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Acheteur Vérifié

Published on 09/01/2018 à 10h27 following a purchase from 02/01/2018

More than the experience of the site, it's the overall shopping experience and the quality of customer service that should be noted. The team knows their job and the products they sell, the customer relationship is excellent, thank you!

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Acheteur Vérifié

Published on 09/01/2018 à 09h11 following a purchase from 17/12/2017

the delivery was late and there was no option of changing the delivery point.

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Acheteur Vérifié

Published on 09/01/2018 à 08h32 following a purchase from 04/01/2018

Promises ultra-fast delivery. But actually no.

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Response from HawaiiSurf Published on 09/01/2018

Hello,
We apologize for the 24-hour delay on your delivery, scheduled for Friday or Tuesday, it arrived on Tuesday at the relay.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 08/01/2018 à 21h31 following a purchase from 04/01/2018

Products conform to the order, ultra-fast delivery, careful packaging. I recommend.

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Acheteur Vérifié

Published on 08/01/2018 à 15h14 following a purchase from 04/01/2018

Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!

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Acheteur Vérifié

Published on 07/01/2018 à 23h46 following a purchase from 03/01/2018

Fast and efficient.

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Acheteur Vérifié

Published on 07/01/2018 à 21h50 following a purchase from 03/01/2018

Top-notch!!!
Ordered late one evening, delivered the day after the next!!!
No bad surprises

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Acheteur Vérifié

Published on 07/01/2018 à 20h13 following a purchase from 03/01/2018

The best surf shop in Île de France

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Acheteur Vérifié

Published on 07/01/2018 à 19h59 following a purchase from 03/01/2018

Very fast delivery
Very satisfied with my order
Thank you

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Acheteur Vérifié

Published on 07/01/2018 à 19h49 following a purchase from 03/01/2018

A real pleasure from advice to purchase, really great and always attractive prices

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Acheteur Vérifié

Published on 07/01/2018 à 18h12 following a purchase from 03/01/2018

Fast delivery. Product conforms. Very good!

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Acheteur Vérifié

Published on 07/01/2018 à 16h10 following a purchase from 03/01/2018

Top-notch

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Acheteur Vérifié

Published on 07/01/2018 à 08h30 following a purchase from 01/01/2018

Very good site with a choice and good brands. The site is well made, clear, well organized. The promo codes are interesting.

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Acheteur Vérifié

Published on 06/01/2018 à 21h54 following a purchase from 02/01/2018

very fast delivery

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Acheteur Vérifié

Published on 06/01/2018 à 18h57 following a purchase from 02/01/2018

Very good. I found the shoes I was looking for at a great price

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Acheteur Vérifié

Published on 06/01/2018 à 13h00 following a purchase from 01/01/2018

SUPER

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Acheteur Vérifié

Published on 04/01/2018 à 18h48 following a purchase from 28/12/2017

Great choice. Speed!

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Acheteur Vérifié

Published on 03/01/2018 à 16h30 following a purchase from 30/12/2017

Good site... Good advice

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Acheteur Vérifié

Published on 03/01/2018 à 15h52 following a purchase from 30/12/2017

Package arrived on time.

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Acheteur Vérifié

Published on 03/01/2018 à 13h35 following a purchase from 27/12/2017

I was recommended and I will do the same ;)

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Acheteur Vérifié

Published on 02/01/2018 à 17h34 following a purchase from 26/11/2017

Excellent

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