Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2017
Product conforms to my expectations and delivered within the expected time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2017
serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2017
Perfect, fast, to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
Perfect, received on time, very proper packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Sent on time and impeccable products, too bad TNT Express is uncooperative and immediately drops off at a collection point (how could there be no one at my place? With my 4 dogs, I would have heard them deliver, believe me).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Speed of shipping and a website with plenty of useful information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2017
rather niche, personally I found brands that I rarely find elsewhere
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Efficiency in product presentation, competitive prices and free delivery... it's professional!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2017
Very good, order conforms, delivery top-notch!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2017
Very good store and great team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2017
Perfect, good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
extremely fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2017
Complete, fast and efficient site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Well-made site, easy to find what you're looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2017
Good shop, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2017
Super fast delivery and top-notch customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2017
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Received on time as usual. Perfect packaging. Thank you again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2017
Happy to have found this reference
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
Fast and impeccable delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Very good. Item conforms to the description, fast delivery, well tracked.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2017
Perfectly matches the order, very light and very comfortable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2017
Very fast shipping and great price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2017
Very well packaged and delivered the second day as seen.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2017
Great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/07/2017
I had to drive 30 kilometers on mountain roads after work to pick up my package because the delivery person was too lazy to do their job. But it still cost me about 10 euros in shipping fees while most other sportswear sites of this kind are free and deliver to home!! So you can thank TNT and that thanks to their lazy delivery people you just lost at least 2 customers and I will not recommend your services.
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Response from HawaiiSurf
Hello,
We are sorry to read your review, the delivery of your package was reported to TNT on the day the notice was deposited but we have not received any feedback until now.
We will refund you the shipping cost of your order as it does not correspond at all to the quality for which you and we were charged.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2017
Surfing, rollers, etc. This is not at all my universe, but I retain an impression of seriousness and professionalism. I will think about recommending this store to a third party more in line with your offer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2017
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2017
Perfect. Ultra Fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2017
Delay on the order but item finally delivered and in excellent condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2017
Top notch! The prices and the speed of shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2017
Great I found the perfect board for a fair price and got it quickly! I recommend it to surfers ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2017
Very good experience, a size change was available but ultimately it turned out better.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2017
I had a 10€ discount code that I registered during payment but it was not validated when I contacted customer service, I was told I would be called back, I'm still waiting and otherwise they would deduct it from the next purchase. So upon arrival, it's always the customer who suffers. Personally, I will not recommend your site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2017
No one to answer my questions. Romain very very light.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2017
Complete site, in line with the store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2017
Fast deadlines completely respected, very satisfied!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2017
EXCELLENT!!!
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