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A
Rating: 5 out of 5
Recommended site, there are great promotions!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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A
Rating: 5 out of 5
Fast and efficient, super attractive prices.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Top notch
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A
Rating: 4 out of 5
I'm waiting
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A
Rating: 5 out of 5
You've been great!! top price and prompt shipping!
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A
Rating: 5 out of 5
fast and nice
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Clear and practical site. Fast delivery. Just to recommend
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A
Rating: 5 out of 5
Very good site with a wide choice of products.
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A
Rating: 5 out of 5
VERY GOOD
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A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Serious and fast
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A
Rating: 3 out of 5
Good quality board but slightly scratched upon arrival (hence the -50%? In any case, not specified on the product sheet)
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A
Rating: 5 out of 5
Order received on time and well protected. Compliant with the description. Not yet tried as it is waiting to be gifted hoping the customer service is also effective if the size does not fit. Site to recommend and keep.
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
Perfect, delivery and preparation always top-notch
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A
Rating: 4 out of 5
too bad the shipping costs are so high
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A
Rating: 5 out of 5
Shipped in 24h without any issues! I recommend.
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A
Rating: 5 out of 5
Fast delivery and top-notch packaging. I ordered a large suitcase for which I received custom packaging. Reliable and professional merchant.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect delivery, as always. Items matching expectations, no disappointment.
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A
Rating: 5 out of 5
Fast and in good condition
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A
Rating: 1 out of 5
The delivery by TNT is deplorable! We made a change of delivery (to a relay point instead of the home address); the package was indicated as delivered since Wednesday morning, it was still not present at the relay point Thursday afternoon! Following a call to TNT this morning, the package reappeared at the relay point! What a shock when upon receiving the package the box was completely open and the bag containing the purchased items was the same!!!! Unacceptable to pay for a service and not be sure to have your package intact!!!
No worries regarding the hawaiisurf site itself
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No worries regarding the hawaiisurf site itself
Response from HawaiiSurf
Hello,
Indeed this is unacceptable, were all the items present and in good condition?
I will proceed with the refund of your shipping costs.
Best regards
Romain
HAWAIISURF
Indeed this is unacceptable, were all the items present and in good condition?
I will proceed with the refund of your shipping costs.
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Professional and fast, with a good selection of items.
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A
Rating: 4 out of 5
Fast and protected deliveries.
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A
Rating: 5 out of 5
site used by my son so no personal positioning however very satisfied with the delivery service and the quality of the received product.
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A
Rating: 5 out of 5
Fast shipping
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A
Rating: 5 out of 5
JUST PERFECT....
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A
Rating: 5 out of 5
Super site I love fast shipping a satisfied customer thank you
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A
Rating: 5 out of 5
Very good quality site.
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A
Rating: 4 out of 5
Great
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A
Rating: 5 out of 5
good job
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Ultra-fast delivery, secure payment, quality products
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A
Rating: 5 out of 5
Top and often the best prices (clearance and regular promotions)
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A
Rating: 5 out of 5
Very fast delivery and very interesting discounts.
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A
Rating: 4 out of 5
Be careful with TNT, the home delivery service is charged but not on time. I was a bit angry this morning when I received their text saying I was absent while I was at home.
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A
Rating: 1 out of 5
The size does not match and I did not see that we could not return the product.
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Response from HawaiiSurf
Hello,
If the size of the item does not match, you can definitely return it for an exchange, credit (within 100 days) or refund (within 14 days after receipt). It has never been otherwise. Where did you read that returns were prohibited?
Best regards
Romain
HAWAIISURF
If the size of the item does not match, you can definitely return it for an exchange, credit (within 100 days) or refund (within 14 days after receipt). It has never been otherwise. Where did you read that returns were prohibited?
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Order as expected, fast shipping.
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