Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 04/03/2017, 13:57 following a purchase from 09/02/2017

Good

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Acheteur Vérifié

Published on 04/03/2017, 10:10 following a purchase from 25/02/2017

good site but needs to review the delivery with TNT who are not serious

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Acheteur Vérifié

Published on 04/03/2017, 09:31 following a purchase from 26/02/2017

Attractive price; fast and well-tracked shipping

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Acheteur Vérifié

Published on 04/03/2017, 02:56 following a purchase from 28/02/2017

Ultra fast delivery!

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Acheteur Vérifié

Published on 03/03/2017, 19:22 following a purchase from 27/02/2017

Very efficient

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Acheteur Vérifié

Published on 03/03/2017, 14:50 following a purchase from 22/02/2017

Order on the site, pickup the next day in 2 minutes at the store. Perfect!

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Acheteur Vérifié

Published on 03/03/2017, 13:48 following a purchase from 27/02/2017

Delivery speed, deadlines respected, serious tracking and compliant items. A flawless performance for Hawaiisurf.

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Acheteur Vérifié

Published on 03/03/2017, 12:16 following a purchase from 26/02/2017

Fast and careful shipping. Great choice of gear. Nothing to say. Keep it up.

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Acheteur Vérifié

Published on 02/03/2017, 20:44 following a purchase from 26/02/2017

Nothing to say about Hawai Surf but very unhappy with their provider TNT who doesn't bother to ring the intercom of my residence. As a result, I had to call the delivery person and file a complaint with TNT, I have to go pick up my package at a relay point when I don't have the time and I'm leaving for the snow tomorrow night! And moreover, I paid for home delivery, not at a relay point. This is unacceptable!

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Acheteur Vérifié

Published on 02/03/2017, 19:21 following a purchase from 24/02/2017

The site is quite well designed despite a small issue with the order validation
There is a wide choice available.
As for the store, professional sellers and customer service despite the crowd in the shop.

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Acheteur Vérifié

Published on 02/03/2017, 13:48 following a purchase from 30/01/2017

Product online with description

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Acheteur Vérifié

Published on 02/03/2017, 10:04 following a purchase from 24/02/2017

Good, no problems to report.

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Acheteur Vérifié

Published on 02/03/2017, 09:37 following a purchase from 26/02/2017

As always, serious site.

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Acheteur Vérifié

Published on 02/03/2017, 09:32 following a purchase from 26/02/2017

Perfect as always. A site that I keep in favorites.

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Acheteur Vérifié

Published on 01/03/2017, 16:38 following a purchase from 20/02/2017

Finally a skateshop that respects its sales conditions! Not like a certain shop in Paris :(:(:(. Barely ordered online and the order is already ready in the shop! Prefer Hawaii surf, no discrepancy between the announced price and the selling price! Support THIS local dealer!

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Acheteur Vérifié

Published on 01/03/2017, 12:50 following a purchase from 25/02/2017

Fast shipping and reception but decks damaged on the edges during gripping, being intended for display it's rather unfortunate.

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Acheteur Vérifié

Published on 28/02/2017, 16:43 following a purchase from 24/02/2017

Correct. Very quick in-store pickup.

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Acheteur Vérifié

Published on 28/02/2017, 16:32 following a purchase from 23/02/2017

Fast, in good condition, excellent service, nothing to say.

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Acheteur Vérifié

Published on 28/02/2017, 13:14 following a purchase from 21/02/2017

Very fast delivery.

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Acheteur Vérifié

Published on 27/02/2017, 00:25 following a purchase from 21/02/2017

Super service. Online order, picked up at the shop in a flash. Perfect :)

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Acheteur Vérifié

Published on 26/02/2017, 22:49 following a purchase from 22/02/2017

Fast delivery! Super

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Acheteur Vérifié

Published on 26/02/2017, 19:38 following a purchase from 22/02/2017

Nothing to complain about, it's perfect.

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Acheteur Vérifié

Published on 26/02/2017, 19:38 following a purchase from 22/02/2017

Order placed on Wednesday received on Friday! (a pair of Vans and a pair of Nike SB) I thought there was no size for the Nike, but thanks to the complete size guide provided by Hawaii Surf I took a size that I thought wouldn't be right and in the end it's perfect! Super happy with my purchase, the shop, the service (size guide), the tracking worked perfectly and was updated (rarely the case on the internet in 2017) anyway top-notch, a nice shop, a good staff, great products and nice promotions all year round, don't change anything you are top-notch!! Go there without hesitation and share the address with your friends, see you soon for more purchases!!!

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Acheteur Vérifié

Published on 26/02/2017, 19:36 following a purchase from 21/02/2017

Good welcome, nothing to report.

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Acheteur Vérifié

Published on 26/02/2017, 17:58 following a purchase from 20/02/2017

Fast as usual.

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Acheteur Vérifié

Published on 25/02/2017, 20:12 following a purchase from 04/02/2017

Serious site, you can order with confidence.

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Acheteur Vérifié

Published on 25/02/2017, 17:44 following a purchase from 21/02/2017

Fast service

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Acheteur Vérifié

Published on 25/02/2017, 08:19 following a purchase from 21/02/2017

Serious shop that delivers quickly with the right order and the free and welcome relay parcel option Pascal K

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Acheteur Vérifié

Published on 25/02/2017, 01:01 following a purchase from 20/02/2017

Very good site. Lots of choices and affordable prices.

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Acheteur Vérifié

Published on 24/02/2017, 21:36 following a purchase from 20/02/2017

Excellent

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Acheteur Vérifié

Published on 24/02/2017, 20:57 following a purchase from 20/02/2017

Very good

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Acheteur Vérifié

Published on 24/02/2017, 20:44 following a purchase from 10/02/2017

Good price and quite a bit of choice!

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Acheteur Vérifié

Published on 24/02/2017, 19:33 following a purchase from 19/02/2017

Reasonable price, reliable, fast and professional. Thank you Hawaii

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Acheteur Vérifié

Published on 24/02/2017, 19:29 following a purchase from 19/02/2017

Fast delivery. Product well packaged. Perfect

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Acheteur Vérifié

Published on 24/02/2017, 18:59 following a purchase from 20/02/2017

Items benefiting from an exceptional promotion, moreover received in 2 days.

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Acheteur Vérifié

Published on 24/02/2017, 16:09 following a purchase from 11/02/2017

Delivery received with a week's delay

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Acheteur Vérifié

Published on 24/02/2017, 15:15 following a purchase from 20/02/2017

Incompetent

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Response from HawaiiSurf Published on 25/02/2017

Hello sir,
We would like to apologize for this unfortunate error. All our products are hand-labeled, so it is possible that there are errors like the one you experienced. As far as possible, we exchange the product for another one that interests the customer; otherwise, we proceed with the cancellation of the order.
We refund the return shipping costs if the customer has to return the product, up to €10, just attach the invoice.
We have received the return of your order and you will receive the refund by the middle of next week.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 24/02/2017, 08:42 following a purchase from 04/02/2017

very good

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Acheteur Vérifié

Published on 23/02/2017, 22:21 following a purchase from 16/02/2017

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 23/02/2017, 13:54 following a purchase from 18/02/2017

fast and efficient

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