Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 10/02/2017, 05:35 following a purchase from 05/02/2017

Essential in terms of products and very well designed website.

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Acheteur Vérifié

Published on 09/02/2017, 22:26 following a purchase from 03/02/2017

I recommend perfect

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Acheteur Vérifié

Published on 09/02/2017, 21:05 following a purchase from 05/02/2017

Good

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Acheteur Vérifié

Published on 09/02/2017, 19:37 following a purchase from 05/02/2017

Super fast shipping
Wide choice and nice offers

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Acheteur Vérifié

Published on 09/02/2017, 19:23 following a purchase from 01/02/2017

Once the payment is received, the customer no longer counts

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Response from HawaiiSurf Published on 23/02/2017

Hello Madam,
We apologize if we made you think that you did not count, but please know that this is not the case.
Your satisfaction is our reward and that is why we do our best to meet your expectations as much as possible.
Your order was delayed and we did our best to fulfill it. Sometimes certain orders are not relayed to the preparation service due to a computer anomaly or stock error and it is necessary for the customer to contact or be contacted to find a solution. This takes more or less time depending on the period.
We hope we have been able to meet your expectations.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 09/02/2017, 16:46 following a purchase from 01/02/2017

Nothing to report OK

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Acheteur Vérifié

Published on 09/02/2017, 14:28 following a purchase from 02/02/2017

Fast and efficient!

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Acheteur Vérifié

Published on 09/02/2017, 09:30 following a purchase from 04/02/2017

Very often discounted products especially in shoes very interesting because wear is quick. Fast shipping, board always well gripped. I often order from hawaiisurf quite a few items, one or two stickers would be nice. Thank you

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Acheteur Vérifié

Published on 09/02/2017, 07:13 following a purchase from 04/02/2017

Very good site a lot of choice, fast delivery and on time, with good services.

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Acheteur Vérifié

Published on 08/02/2017, 22:24 following a purchase from 03/02/2017

The management of my orders is perfect, as always. One of my favorite web shopping sites!

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Response from HawaiiSurf Published on 23/02/2017

Hello Sir,
We are happy to be able to satisfy you and thank you for your pleasant comment.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 08/02/2017, 22:12 following a purchase from 22/01/2017

Very fast

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Acheteur Vérifié

Published on 08/02/2017, 19:27 following a purchase from 01/02/2017

Very good nothing to report

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Acheteur Vérifié

Published on 08/02/2017, 18:10 following a purchase from 04/02/2017

perfect thank you

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Acheteur Vérifié

Published on 08/02/2017, 14:47 following a purchase from 01/02/2017

Very good site, good sales

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Acheteur Vérifié

Published on 08/02/2017, 12:23 following a purchase from 14/01/2017

Everything went smoothly. Whether it was regarding the order itself, the account creation, entering my license, and the products! Order received quickly!

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Acheteur Vérifié

Published on 08/02/2017, 10:50 following a purchase from 04/02/2017

great!!!

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Acheteur Vérifié

Published on 08/02/2017, 10:47 following a purchase from 04/02/2017

very good

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Acheteur Vérifié

Published on 08/02/2017, 00:45 following a purchase from 20/01/2017

no problem

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Acheteur Vérifié

Published on 07/02/2017, 21:40 following a purchase from 02/02/2017

Perfect

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Acheteur Vérifié

Published on 07/02/2017, 20:53 following a purchase from 02/02/2017

Ordered immediately, delivered immediately!

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Acheteur Vérifié

Published on 07/02/2017, 17:55 following a purchase from 03/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017, 13:24 following a purchase from 01/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017, 12:37 following a purchase from 02/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017, 11:43 following a purchase from 03/02/2017

Advantageous price, fast shipping, no problem.

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Acheteur Vérifié

Published on 07/02/2017, 10:41 following a purchase from 14/01/2017

I should give a bad rating to the carrier DPD who lost my package. The person who handled my problem was great, very empathetic and did everything to get me new wheels as quickly as possible. Thank you!

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Acheteur Vérifié

Published on 06/02/2017, 21:24 following a purchase from 29/01/2017

The preparation of the package is a bit long but the delivery time was respected. What annoys me greatly is that this is the second time I order from HawaiSurf but I never receive the boxes or packaging that go with it. You sent my jacket without any protection in the box, it's unacceptable given the time it took to prepare my order. Recently I ordered a pair of shoes and they were sent to me without their box, they were just thrown into the box, it's shameful. The only star I leave is for the delivery times.

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Response from HawaiiSurf Published on 23/02/2017

Hello Sir, The order for your Nike SB Coach was placed on a Sunday and shipped the following Wednesday knowing that we are open from Tuesday to Saturday, so closed on Sundays and Mondays. It seems that it was delayed certainly due to the number of orders placed during the weekend. There are no packaging boxes for a jacket, we receive the products in bulk in a box. It is true that for some clothing there are blisters but we remove them when organizing the products in our stocks and when a customer wants to try them on. The box in which your order was shipped is specifically designed to protect the product. Did your clothing arrive damaged? We have no record of an order for a pair of shoes on your customer account. Our pairs of shoes are shipped in their original boxes with plastic packaging bearing the logo of the carrier you chose (TNT, DPD, or Chronopost). We hope we have met your expectations. Best regards, Kevin HAWAIISURF

Acheteur Vérifié

Published on 06/02/2017, 21:18 following a purchase from 02/02/2017

clean

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Acheteur Vérifié

Published on 06/02/2017, 20:12 following a purchase from 02/02/2017

Promises kept on the product as well as on the delivery

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Acheteur Vérifié

Published on 06/02/2017, 18:32 following a purchase from 24/01/2017

Wasn't there a discount before when we had a sliding sports license?

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Response from HawaiiSurf Published on 23/02/2017

Hello Madam, This discount for license holders is still current, you just need to enter your license number after clicking on the 'Access FFRS' tab located above the 'My Account' button at the top right of the website page. We hope this answer has been helpful to you. Best regards, Kevin HAWAIISURF

Acheteur Vérifié

Published on 06/02/2017, 16:23 following a purchase from 02/02/2017

Practical and efficient. I easily found what I was looking for and with a good promo for snow shoes. Fast delivery

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Acheteur Vérifié

Published on 06/02/2017, 15:58 following a purchase from 31/01/2017

Snowboard boots found in the right size, on sale (while they were unavailable at the resort) and delivered on time. Very satisfied

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Acheteur Vérifié

Published on 06/02/2017, 10:55 following a purchase from 01/02/2017

Good

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Acheteur Vérifié

Published on 06/02/2017, 10:36 following a purchase from 01/02/2017

You are always well served at Hawaiisurf, they respond to emails quickly and share their good advice, if you call them you will see that they are true enthusiasts. In the case of my rollers, I don't go anywhere else but to Hawaiisurf

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Acheteur Vérifié

Published on 06/02/2017, 09:11 following a purchase from 31/01/2017

5/5 excellent

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Acheteur Vérifié

Published on 06/02/2017, 07:41 following a purchase from 30/01/2017

perfect

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Acheteur Vérifié

Published on 05/02/2017, 20:36 following a purchase from 29/01/2017

As always, great service and quality products.

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Acheteur Vérifié

Published on 05/02/2017, 20:30 following a purchase from 01/02/2017

Fast and very advantageous prices!

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Acheteur Vérifié

Published on 05/02/2017, 17:06 following a purchase from 01/02/2017

Appreciated follow-up.
Deadline respected
Perfect!

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Acheteur Vérifié

Published on 05/02/2017, 13:51 following a purchase from 31/01/2017

very well served on time

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Acheteur Vérifié

Published on 05/02/2017, 13:38 following a purchase from 01/02/2017

Deadlines respected, careful package, perfect product, what more could you ask for?

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