Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 13/08/2021, 11:37 following a purchase from 10/08/2021

Product arrived on the scheduled date

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Acheteur Vérifié

Published on 13/08/2021, 09:16 following a purchase from 12/08/2021

Fast delivery, top advice, thank you!

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Acheteur Vérifié

Published on 12/08/2021, 16:39 following a purchase from 12/08/2021

Fast and meets my expectations

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Acheteur Vérifié

Published on 11/08/2021, 16:24 following a purchase from 10/08/2021

Customer Service responsiveness extremely quick and available!

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Acheteur Vérifié

Published on 11/08/2021, 13:29 following a purchase from 01/08/2021

I ordered my board on the Hawaiisurf website and received it with an impact on the underside of the board. I immediately informed Hawaiisurf but had to follow up three times to get a response which was ultimately negative. They don't want to know anything (no commercial gesture and they don't even open a file with the carrier)... it's my fault if my board is damaged... really a shame to trust a site only to receive a new but damaged board. I do not recommend this site.

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Response from HawaiiSurf Published on 17/08/2021

Hello,
We are sorry to hear that you were not satisfied. However, before shipping we notified you insisting that it was essential to unpack the board and check it in front of the carrier to avoid such inconveniences. Surfboards are particularly fragile products and need to be checked carefully. We are sorry for this situation and we are ready to offer you a gesture on a future order to compensate for your disappointment. Please contact customer service at [email protected].
The entire Hawaiisurf team wishes you a good day.

Acheteur Vérifié

Published on 11/08/2021, 09:25 following a purchase from 09/08/2021

Delivery scheduled for today, Wednesday, before 3 PM

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Acheteur Vérifié

Published on 10/08/2021, 17:33 following a purchase from 07/08/2021

Seller available and competent even though he was alone on a Saturday in August and there were many customers to serve at the same time.

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Acheteur Vérifié

Published on 10/08/2021, 14:49 following a purchase from 08/08/2021

Impeccable, see you soon!

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Acheteur Vérifié

Published on 09/08/2021, 09:47 following a purchase from 23/07/2021

Top service, I recommend!

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Acheteur Vérifié

Published on 08/08/2021, 10:18 following a purchase from 07/08/2021

Perfect, just need to test the gear

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Acheteur Vérifié

Published on 06/08/2021, 12:39 following a purchase from 02/08/2021

Clear, practical site and fast and reliable delivery

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Acheteur Vérifié

Published on 05/08/2021, 18:43 following a purchase from 05/08/2021

Very good site and happy to have found the unfindable

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Acheteur Vérifié

Published on 05/08/2021, 17:01 following a purchase from 04/08/2021

Nothing to report, very fast delivery, perfect welcome in Bayonne

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Acheteur Vérifié

Published on 05/08/2021, 05:56 following a purchase from 02/08/2021

I recommend. Careful and very fast shipping. 2 days. Excellent.

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Acheteur Vérifié

Published on 04/08/2021, 08:20 following a purchase from 03/08/2021

Very high quality advice, friendly welcome

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Acheteur Vérifié

Published on 03/08/2021, 22:20 following a purchase from 03/08/2021

Super good

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Acheteur Vérifié

Published on 31/07/2021, 09:03 following a purchase from 14/07/2021

At all levels, the order was excellent

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Acheteur Vérifié

Published on 30/07/2021, 08:38 following a purchase from 15/07/2021

Order well received and in impeccable condition. Thank you!

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Acheteur Vérifié

Published on 30/07/2021, 00:40 following a purchase from 29/07/2021

Nothing to report, thank you

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Acheteur Vérifié

Published on 29/07/2021, 20:03 following a purchase from 29/07/2021

Easy and practical site

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Acheteur Vérifié

Published on 28/07/2021, 20:37 following a purchase from 25/07/2021

Fast delivery

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Acheteur Vérifié

Published on 27/07/2021, 15:30 following a purchase from 24/07/2021

Fast delivery, products very well packaged, no errors in the order... In short, it's perfect!

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Acheteur Vérifié

Published on 24/07/2021, 14:37 following a purchase from 20/07/2021

Very fast delivery (bag ordered on the evening of July 20, received on the 23rd). Product as described. All positive!

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Acheteur Vérifié

Published on 23/07/2021, 13:48 following a purchase from 17/07/2021

Very fast. Perfect.

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Acheteur Vérifié

Published on 23/07/2021, 12:14 following a purchase from 17/07/2021

Very good site and very fast but the choice of the carrier GLS is less so. The latter warns that he will pass on such a day, only does it the next day without any warning of delay.

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Acheteur Vérifié

Published on 23/07/2021, 06:17 following a purchase from 22/07/2021

Very good quality
Good design

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Acheteur Vérifié

Published on 22/07/2021, 10:52 following a purchase from 21/07/2021

One of the best skateshops of all time

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Acheteur Vérifié

Published on 21/07/2021, 16:33 following a purchase from 14/07/2021

Super fast delivery, and always beautiful items!

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Acheteur Vérifié

Published on 21/07/2021, 13:49 following a purchase from 19/07/2021

I called twice before ordering, great welcome, great advice. Super fast delivery. I recommend.
Only small downside, I don't think I accepted the ads and I received one before my order arrived. Not a big deal, I clicked to unsubscribe...

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Acheteur Vérifié

Published on 21/07/2021, 13:32 following a purchase from 20/07/2021

Very good

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Acheteur Vérifié

Published on 21/07/2021, 10:59 following a purchase from 20/07/2021

Great, I received the package a day early!
Thank you!

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Acheteur Vérifié

Published on 21/07/2021, 10:41 following a purchase from 20/07/2021

Top, great advice from Tom on the phone & delivery arrived 1 day early.

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Acheteur Vérifié

Published on 21/07/2021, 09:16 following a purchase from 20/07/2021

Good website

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Acheteur Vérifié

Published on 20/07/2021, 22:06 following a purchase from 20/07/2021

Good advice + attentive to the customer

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Acheteur Vérifié

Published on 19/07/2021, 18:02 following a purchase from 19/07/2021

Very good

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Acheteur Vérifié

Published on 19/07/2021, 09:13 following a purchase from 18/07/2021

Order, simple and fast

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Acheteur Vérifié

Published on 18/07/2021, 12:24 following a purchase from 09/07/2021

Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.

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Acheteur Vérifié

Published on 17/07/2021, 11:09 following a purchase from 16/07/2021

Very fast shipping, great follow-up.

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Acheteur Vérifié

Published on 17/07/2021, 11:09 following a purchase from 16/07/2021

Perfect!

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Acheteur Vérifié

Published on 17/07/2021, 01:48 following a purchase from 16/07/2021

Julien is very kind. Well explained for the methods.

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