Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

All reviews

Acheteur Vérifié

Published on 27/05/2021 à 12h42 following a purchase from 22/05/2021

Order received very quickly, a wide choice of products! The customer service is really competent, it's a pleasure to deal with the team.

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Acheteur Vérifié

Published on 27/05/2021 à 07h53 following a purchase from 26/05/2021

Payment issue resolved very quickly. Thank you.

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Acheteur Vérifié

Published on 25/05/2021 à 23h45 following a purchase from 25/05/2021

Very good

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Acheteur Vérifié

Published on 25/05/2021 à 09h22 following a purchase from 21/05/2021

Excellent, HawaiiSurf always on top!

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Acheteur Vérifié

Published on 25/05/2021 à 08h53 following a purchase from 24/05/2021

The site is smooth on PC, tablet, or smartphone. Very easy to modify the cart and select the delivery method.

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Acheteur Vérifié

Published on 24/05/2021 à 16h38 following a purchase from 09/05/2021

Perfect service.

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Acheteur Vérifié

Published on 24/05/2021 à 10h46 following a purchase from 08/05/2021

Perfect.

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Acheteur Vérifié

Published on 24/05/2021 à 07h18 following a purchase from 22/05/2021

Loyal for several years to the store! Excellent advice for quad riders!

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Acheteur Vérifié

Published on 23/05/2021 à 07h18 following a purchase from 03/05/2021

Product conforms to the order with a delivery in accordance with the rules: perfect - I recommend - thank you very much to the Hawaï Surf team

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Acheteur Vérifié

Published on 22/05/2021 à 15h15 following a purchase from 14/05/2021

Quick response to a question, fast delivery too, everything well packaged, nothing to complain about.

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Acheteur Vérifié

Published on 21/05/2021 à 20h15 following a purchase from 11/05/2021

Perfect, rollers conform to the description and the photo. Package sent and received very quickly. Well packaged. In short, good experience on this site.

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Acheteur Vérifié

Published on 21/05/2021 à 07h47 following a purchase from 18/05/2021

Ultra fast delivery.
Good choice of products

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Acheteur Vérifié

Published on 20/05/2021 à 13h26 following a purchase from 16/05/2021

Perfect!

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Acheteur Vérifié

Published on 19/05/2021 à 23h35 following a purchase from 19/05/2021

Warm welcome
Top advice from Félix
The place to be if you are looking for rollers

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Acheteur Vérifié

Published on 19/05/2021 à 20h04 following a purchase from 12/05/2021

As described, fast shipping.

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Acheteur Vérifié

Published on 19/05/2021 à 06h22 following a purchase from 03/05/2021

I am satisfied with the customer service, which is very responsive and cooperative. I would definitely recommend.

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Acheteur Vérifié

Published on 19/05/2021 à 06h19 following a purchase from 18/05/2021

Very good service

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Acheteur Vérifié

Published on 15/05/2021 à 18h13 following a purchase from 15/05/2021

Excellent service and friendliness.

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Acheteur Vérifié

Published on 15/05/2021 à 17h55 following a purchase from 15/05/2021

Reliable, attentive, available

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Acheteur Vérifié

Published on 15/05/2021 à 16h27 following a purchase from 10/05/2021

Great shop! Very wide choice in skate (decks, trucks, etc.) and super nice sellers, top!!

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Acheteur Vérifié

Published on 14/05/2021 à 23h09 following a purchase from 28/04/2021

Super fast shipping!!!! Super skateboard!

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Acheteur Vérifié

Published on 14/05/2021 à 15h21 following a purchase from 10/05/2021

Hawaiisurf chose GLS, which is the worst delivery service existing (look at the ratings of the GLS relay in your city on Google maps you will see). I didn't realize it was GLS when I ordered. So I obviously didn't receive my order: they simply do not deliver. They leave the package at their agency pretending it's an incorrect address. Choosing GLS is choosing the cheapest service possible but the worst for customers.

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Response from HawaiiSurf Published on 19/05/2021

Hello, we offer delivery via GLS, of which a very large number of customers are satisfied. Please note that you also have the option to choose Colissimo delivery to your home or in a relay point. We will contact GLS to resolve the issue and ask them for a delivery. We apologize for the inconvenience caused. The entire Hawaii Surf team wishes you a good day.

Acheteur Vérifié

Published on 14/05/2021 à 14h35 following a purchase from 10/05/2021

Great, nothing to say, product conforms to what was seen on the site, thanks again.

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Acheteur Vérifié

Published on 13/05/2021 à 16h57 following a purchase from 09/05/2021

Fast and careful shipping, perfect. However, the site is a bit buggy, I received my board in 2 days but the site tells me it is still being prepared.

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Acheteur Vérifié

Published on 13/05/2021 à 00h03 following a purchase from 12/05/2021

Very good service and very professional.

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Acheteur Vérifié

Published on 12/05/2021 à 17h32 following a purchase from 07/05/2021

I was delivered quickly, well done GLS!
However, the board (drop trough) "Flying Wheels Helmet 38.5", had already been mounted before being sent to me bare.
It is damaged at the road side mounting holes. It shows marks from the washers that were supposed to hold the truck before. With residues of grip embedded (grip that presumably went through the board during the original installation).

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Acheteur Vérifié

Published on 12/05/2021 à 10h37 following a purchase from 02/05/2021

Order delivered very quickly. Customer service is responsive and accommodating. I recommend!

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Acheteur Vérifié

Published on 11/05/2021 à 23h16 following a purchase from 11/05/2021

Great!

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Acheteur Vérifié

Published on 11/05/2021 à 18h06 following a purchase from 01/05/2021

great

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Acheteur Vérifié

Published on 11/05/2021 à 10h46 following a purchase from 04/05/2021

Everything arrived perfectly, thank you for these great rollers!

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Acheteur Vérifié

Published on 11/05/2021 à 08h42 following a purchase from 06/05/2021

Product as described, fast delivery, no over-packaging

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Acheteur Vérifié

Published on 10/05/2021 à 21h47 following a purchase from 10/05/2021

Nice, professional, with a choice (skate).

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Acheteur Vérifié

Published on 10/05/2021 à 16h58 following a purchase from 10/05/2021

Very well advised on the phone by Julien. Great team.

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Acheteur Vérifié

Published on 10/05/2021 à 16h36 following a purchase from 10/05/2021

Team attentive for advice. Top.

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Acheteur Vérifié

Published on 10/05/2021 à 15h47 following a purchase from 08/05/2021

The site is well organized, easy to use even on mobile, happy with my purchase!

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Acheteur Vérifié

Published on 10/05/2021 à 09h14 following a purchase from 24/04/2021

Excellent telephone reception, same at the Paris shop.
T

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Acheteur Vérifié

Published on 08/05/2021 à 18h05 following a purchase from 08/05/2021

Efficiency for placing an order. I am now waiting for the delivery.
Best regards

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Acheteur Vérifié

Published on 07/05/2021 à 20h00 following a purchase from 07/05/2021

My order was placed easily

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Acheteur Vérifié

Published on 06/05/2021 à 23h07 following a purchase from 29/04/2021

Very good! Fast delivery, product ok.

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Acheteur Vérifié

Published on 06/05/2021 à 20h15 following a purchase from 06/05/2021

Intuitive and pleasant site!

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