Customer reviews of HawaiiSurf

9,4 /10

Based on 10 211 published reviews

5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.

All reviews

Acheteur Vérifié

Published on 05/09/2020, 12:18 following a purchase from 31/08/2020

Very fast shipping. Very good.

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Acheteur Vérifié

Published on 05/09/2020, 12:16 following a purchase from 31/08/2020

The product arrived quickly, of very good quality, fits perfectly, I recommend this site!

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Acheteur Vérifié

Published on 04/09/2020, 17:31 following a purchase from 20/08/2020

great, fast shipping.

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Acheteur Vérifié

Published on 04/09/2020, 16:52 following a purchase from 27/08/2020

Order placed without hassle and fast delivery with tracking. Top! 30 years later, still a customer!!!

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Acheteur Vérifié

Published on 03/09/2020, 15:34 following a purchase from 24/08/2020

Perfect, ergonomic and clear.

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Acheteur Vérifié

Published on 03/09/2020, 13:21 following a purchase from 24/08/2020

Top online shop, product shipped within 24 hours. Responds on Messenger immediately, hyper responsive. The boards online are in real and physical stock with them. A serious and fast online store as we see less.

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Acheteur Vérifié

Published on 01/09/2020, 22:49 following a purchase from 21/08/2020

Nice website, smooth navigation... Thank you!

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Acheteur Vérifié

Published on 01/09/2020, 19:51 following a purchase from 21/08/2020

Wide choice of products delivered for free and quickly

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Acheteur Vérifié

Published on 01/09/2020, 19:22 following a purchase from 27/08/2020

Good advice from the Paris store before ordering on the site

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Acheteur Vérifié

Published on 01/09/2020, 18:35 following a purchase from 28/08/2020

The carrier GLS delivered the package to a different relay point than the one selected

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Acheteur Vérifié

Published on 01/09/2020, 17:08 following a purchase from 22/08/2020

Fast delivery!

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Acheteur Vérifié

Published on 01/09/2020, 14:54 following a purchase from 27/08/2020

Fast, easy, perfect reception

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Acheteur Vérifié

Published on 01/09/2020, 14:28 following a purchase from 06/08/2020

T. Good

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Acheteur Vérifié

Published on 01/09/2020, 13:03 following a purchase from 24/08/2020

Very well-made site, very fast delivery to the relay point, very serious.. we will return; do not hesitate!

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Acheteur Vérifié

Published on 31/08/2020, 19:44 following a purchase from 26/08/2020

Nothing to report, fast shipping

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Acheteur Vérifié

Published on 31/08/2020, 18:12 following a purchase from 26/08/2020

Very good and very fast

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Acheteur Vérifié

Published on 31/08/2020, 17:21 following a purchase from 26/08/2020

Very satisfied with my purchase. Very fast delivery, interesting prices and products conforming to the description. I recommend!

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Acheteur Vérifié

Published on 31/08/2020, 15:59 following a purchase from 26/08/2020

Very fast delivery (received earlier than expected) and free. Item well packaged.

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Acheteur Vérifié

Published on 31/08/2020, 13:21 following a purchase from 24/08/2020

Top prices, fast (and free) delivery

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Acheteur Vérifié

Published on 31/08/2020, 10:18 following a purchase from 25/08/2020

My first purchase at Hawai Surf since 1994 in Ivry. Top prices, a well-made site. Order placed on Tuesday, package received on Thursday morning. The screws just needed a slight tightening. Anyway, well done guys.

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Acheteur Vérifié

Published on 30/08/2020, 20:14 following a purchase from 24/08/2020

Perfect!

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Acheteur Vérifié

Published on 30/08/2020, 16:27 following a purchase from 25/08/2020

Suit in the right size, but not yet tried in situation.

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Acheteur Vérifié

Published on 30/08/2020, 14:10 following a purchase from 24/08/2020

I am happy with my order, it arrived on time

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Acheteur Vérifié

Published on 30/08/2020, 12:00 following a purchase from 19/08/2020

I encountered problems that were my fault (which caused delays in receipt) and they were resolved very well and very quickly. The only problem on the other side is that I did not receive the correct board. I did not request a change because I did not want to wait anymore but I am sure they would have done what was necessary

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Acheteur Vérifié

Published on 29/08/2020, 12:27 following a purchase from 18/08/2020

fast

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Acheteur Vérifié

Published on 29/08/2020, 11:49 following a purchase from 19/08/2020

Product conforms to my order.
And the delivery was super fast.

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Acheteur Vérifié

Published on 28/08/2020, 22:30 following a purchase from 19/08/2020

Intuitive. basic simple basic. Delivery faster than expected.

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Acheteur Vérifié

Published on 28/08/2020, 21:06 following a purchase from 15/08/2020

Fast delivery and well packaged

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Acheteur Vérifié

Published on 28/08/2020, 20:26 following a purchase from 21/08/2020

Fast and efficient

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Acheteur Vérifié

Published on 28/08/2020, 17:27 following a purchase from 22/08/2020

Great, as usual

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Acheteur Vérifié

Published on 27/08/2020, 09:09 following a purchase from 18/08/2020

The t-shirt ordered (picture basement cork Black) is described with raised lettering that I was able to verify on a model seen at Intersport (Reims) but could not buy because my size was no longer available. The one I received has totally flat lettering. I am disappointed.

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Acheteur Vérifié

Published on 26/08/2020, 21:37 following a purchase from 06/08/2020

Order shipped quickly! Good product but the size did not fit me. Too bad the return costs are on me but efficient customer service

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Acheteur Vérifié

Published on 26/08/2020, 17:31 following a purchase from 13/08/2020

Board assembled the day after the order, delivery faster than expected.. top.

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Acheteur Vérifié

Published on 26/08/2020, 17:25 following a purchase from 17/08/2020

Very good, fast and efficient

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Acheteur Vérifié

Published on 26/08/2020, 17:07 following a purchase from 13/08/2020

I am disappointed because an item was missing from the package, nothing dramatic, there were only 3 bolts instead of the 4 I ordered... it can happen, it's a low-cost item but what I find abnormal is the lack of response to my message reporting the problem!

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Acheteur Vérifié

Published on 26/08/2020, 07:38 following a purchase from 19/08/2020

Fast and compliant shipping, no issues

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Acheteur Vérifié

Published on 25/08/2020, 18:36 following a purchase from 13/08/2020

Customer service is extremely slow despite 6 calls, still no refund Apparently 'the depot' is overwhelmed with returns... bad sign... The questioning of the so-called depot should be considered, refunding a PayPal payment takes about 2 minutes 30 Thanks to the return tracking, I know that the package has been at the depot for more than 3 days

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Acheteur Vérifié

Published on 25/08/2020, 15:04 following a purchase from 13/08/2020

Fast and efficient, I recommend!!

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Acheteur Vérifié

Published on 24/08/2020, 18:30 following a purchase from 11/08/2020

Great!!! Nothing to complain about, I recommend

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Acheteur Vérifié

Published on 24/08/2020, 17:52 following a purchase from 19/08/2020

Lack of coordination with your carrier who did not receive the message with the phone number I provided and that you assured me over the phone you had transmitted. Moreover, this Thursday, August 20, you also told me over the phone that the delivery was for Monday 24 and the delivery person came Friday morning the 21. Otherwise, the board arrived in good condition.

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Response from HawaiiSurf Published on 25/08/2020

Hello, the carrier was informed on Thursday, August 20 of your new number. It is unfortunate that he did not notify it and we thank you for your feedback so that we can pass the information on to them. Regarding the delivery, it is indeed between 4 to 7 working days for surfboards. The maximum delay was therefore Friday, August 24. We thank you for your interest and remain available for any other questions.
Best regards,
The Hawaiisurf team.