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A
Rating: 5 out of 5
product ok received quickly
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 211 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and reliable service, with many reviews noting on-time or earlier deliveries, careful packaging, and products arriving in excellent condition. Customers highlight a broad selection and competitive pricing, with many items described as well-packaged and true to photos or expectations, including boards, wheels, wetsuits, and skate gear. The store’s communication and support are repeatedly praised, from prompt responses and efficient follow-ups to smooth returns and helpful assistance when delivery issues arise. Overall, shoppers repeatedly report a seamless ordering experience, strong product quality, and dependable shipping and service.
All reviews
A
Rating: 5 out of 5
Fast delivery and product as described
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A
Rating: 5 out of 5
great to recommend
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A
Rating: 5 out of 5
Ultra fast delivery, thanks to the team
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A
Rating: 4 out of 5
Very good despite a small delivery issue, the selected relay point no longer accepted package drop-off. The logistics provider offered me home delivery the next day, I appreciated the gesture.
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A
Rating: 5 out of 5
Perfect, good quality and delivered in 3 days
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A
Rating: 5 out of 5
The board is great, my son loves it. Delivery on time. Thank you
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A
Rating: 3 out of 5
The order was indeed delivered within the allotted time but delivering a pair of Oakley's, even on sale, in a soft plastic pouch is just ridiculous: the pair arrived -miraculously- intact but the box was completely crushed... needs to be reviewed...
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Response from HawaiiSurf
Hello, thank you for taking the time to write this review. We will pass this information to the depot. Have a nice day, See you soon on Hawaiisurf, Best regards, The Hawaiisurf team
A
Rating: 5 out of 5
Order received very quickly. No issues.
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A
Rating: 5 out of 5
As usual: fast delivery and packaging that protects my purchase well
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A
Rating: 5 out of 5
Very good advice....
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A
Rating: 5 out of 5
Order received very quickly.
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A
Rating: 5 out of 5
Very good, fast service, I recommend
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A
Rating: 5 out of 5
Fast delivery and product as described.
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A
Rating: 5 out of 5
Oh yes
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A
Rating: 5 out of 5
Very good
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A
Rating: 4 out of 5
A problem with the delivery, so received a week after the scheduled date. But satisfied overall, responsive and efficient customer service
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A
Rating: 5 out of 5
Very good service, nothing to complain about.
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A
Rating: 5 out of 5
Arrived in two days
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A
Rating: 4 out of 5
Satisfied with the handling (speed of shipping and refund). However, there is a lack of clarity regarding the follow-up on returns.
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A
Rating: 4 out of 5
Navigation on the site without problems, fast delivery, my purchase was a simple roller brake.
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A
Rating: 5 out of 5
Great. Fast delivery and great advice from the sellers (in Paris but also by phone and messenger)
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A
Rating: 1 out of 5
Hello After 3 weeks, I am still waiting for my package which should have been delivered to a pickup point. The first pickup point did not accept GLS packages but it was still referenced. After contacting the site, I requested to change the pickup point. No notification regarding the change, just an oral agreement by phone. The carrier confirms to me that the package has been delivered to the new pickup point but they cannot find it. After multiple calls, no news and I am still waiting for my package and no one gets back to me regarding a new delivery or a refund (it's up to me to do all the steps, incredible ...)
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A
Rating: 5 out of 5
Ultra fast delivery, product as described. Perfect
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A
Rating: 5 out of 5
compliant and delivered without delay
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A
Rating: 2 out of 5
Order received on time but with a defect. Since then, impossible to obtain the return document, customer service is ineffective
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A
Rating: 5 out of 5
Product as described, very fast delivery.
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A
Rating: 5 out of 5
No issues, very fast delivery
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A
Rating: 1 out of 5
No delivery notice, no information regarding the arrival of the delivery person, the grip is rolled up which is very inconvenient to install!
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A
Rating: 5 out of 5
Delivered on time
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A
Rating: 4 out of 5
Order as expected and fast shipping
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A
Rating: 5 out of 5
A problem with the delivery, we picked up the wet package after having to come back because they couldn't find the package, the pickup point leaves much to be desired
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Very complete site
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A
Rating: 5 out of 5
Effective, good product
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A
Rating: 5 out of 5
Order on time, very satisfied with the order, very welcoming and professional staff!
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A
Rating: 5 out of 5
Deadline respected and product compliant, no issues
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A
Rating: 3 out of 5
The order was processed and shipped quickly, maybe too quickly since a sole was missing (essential for good balance in roller skating). The information was quickly received by customer service, but the sole took more than a week to arrive. The complete product is of very good quality.
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A
Rating: 5 out of 5
Very good site, order placed on August 3, received on August 5.
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A
Rating: 5 out of 5
Optimal site navigation, very large selection of equipment, competitive prices Very good discovery
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