/10
★★★★★
based on 9420 reviews published
★★★★★
based on 9420 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not collected Litigation in progress TO BE AVOIDED
Acheteur Vérifié
purchased on 30/06/2018
Translated review
Answer from Homeose.fr
Hello M Petit, In your comment you indicate: " Litigation in progress A FUIR " Since your order, you have sent us a single email on 05/07/2018 at 19:36 indicating that you have not received your item and to be without news.
We responded to you that same day at 9:55pm.
You placed your order on Saturday 30/06 at 7pm. This last one was naturally dispatched the first working day, that is to say Monday 02/07, for a delivery envisaged on Wednesday 04/07.
Before our reply, we had sent you an order confirmation and an email with the tracking link for your package.
In our answer of 05/07 we informed you, after contact with the carrier, of the fresh delivery of your package by La Poste, and that we remained at your disposal.
To date, our answer has not elicited any reaction from you. (except this comment). You have neither denied nor confirmed the receipt of your package that the Post Office has indicated to have delivered to your home.
If you have encountered a problem with your package, rest assured, since the beginning of our activity we have never left a customer without a solution, even in the case of a faulty carrier.
All you have to do is tell us about the problem and we will be happy to help you.
We have always had a vision of a benevolent Customer Service. This is why we currently respond in less than 12 hours on average to messages sent to us, and why we provide you with a FREE number from a landline or cell phone. (0805 69 21 21) You can also leave us a phone number where we can reach you (not in your account) if you prefer to be called back.
If you need help, we're here... just communicate. But nothing justifies such a hostile posture towards us, or else your goal is different from the one displayed.
I remain at your disposal for any clarification or additional request.
Sincerely, Bruno
We responded to you that same day at 9:55pm.
You placed your order on Saturday 30/06 at 7pm. This last one was naturally dispatched the first working day, that is to say Monday 02/07, for a delivery envisaged on Wednesday 04/07.
Before our reply, we had sent you an order confirmation and an email with the tracking link for your package.
In our answer of 05/07 we informed you, after contact with the carrier, of the fresh delivery of your package by La Poste, and that we remained at your disposal.
To date, our answer has not elicited any reaction from you. (except this comment). You have neither denied nor confirmed the receipt of your package that the Post Office has indicated to have delivered to your home.
If you have encountered a problem with your package, rest assured, since the beginning of our activity we have never left a customer without a solution, even in the case of a faulty carrier.
All you have to do is tell us about the problem and we will be happy to help you.
We have always had a vision of a benevolent Customer Service. This is why we currently respond in less than 12 hours on average to messages sent to us, and why we provide you with a FREE number from a landline or cell phone. (0805 69 21 21) You can also leave us a phone number where we can reach you (not in your account) if you prefer to be called back.
If you need help, we're here... just communicate. But nothing justifies such a hostile posture towards us, or else your goal is different from the one displayed.
I remain at your disposal for any clarification or additional request.
Sincerely, Bruno
1
/5
★☆☆☆☆
I still haven't received my delivery
Acheteur Vérifié
purchased on 30/11/2017
Translated review
Answer from Homeose.fr
Hello Verified Buyer,
We're sorry we missed your delivery and thank you for sharing your experience. We will do everything in our power to resolve it.
We're sorry we missed your delivery and thank you for sharing your experience. We will do everything in our power to resolve it.
1
/5
★☆☆☆☆
Damaged products
Acheteur Vérifié
purchased on 24/11/2017
Translated review
Answer from Homeose.fr
Hello Sir, we are sorry that you have received damaged products. Our products are generally of the highest quality and we constantly strive to maintain this high standard. We invite you to contact our customer service to find a solution. We hope we can provide you with a better experience. Thank you for your time and feedback.
1
/5
★☆☆☆☆
The product received is not what I ordered!
Acheteur Vérifié
purchased on 24/11/2017
Translated review
Answer from Homeose.fr
Hello, we sincerely apologize for the wrong product you received. We will do our best to send you the item you ordered as soon as possible. Please accept our sincere apologies. Thank you for your confidence and we are always at your service.
1
/5
★☆☆☆☆
In the page of Colissimo there is a message ""Your package can not currently be delivered to its recipient, the delivery address being incomplete "". But my direccion is complete, ***, Portugal y so I gave my phone number ***. I do not understand why the package could not be delivered and why it is returned to the sender
Acheteur Vérifié
purchased on 24/11/2017
Translated review
Answer from Homeose.fr
Hello,
We are sorry that your package could not be delivered, and we will investigate to understand why this happened. We will keep you informed if we find a solution. Thank you for your understanding.
We are sorry that your package could not be delivered, and we will investigate to understand why this happened. We will keep you informed if we find a solution. Thank you for your understanding.
1
/5
★☆☆☆☆
I have not yet been delivered on this date
Acheteur Vérifié
purchased on 24/11/2017
Translated review
Answer from Homeose.fr
Hello,
We are sorry that your order has not yet been delivered. We will make sure that your order reaches you as soon as possible. If there is anything we can do to improve your experience, please do not hesitate to contact us. Thank you for placing your trust in Homéose.fr.
We are sorry that your order has not yet been delivered. We will make sure that your order reaches you as soon as possible. If there is anything we can do to improve your experience, please do not hesitate to contact us. Thank you for placing your trust in Homéose.fr.