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A
Rating: 5 out of 5
I am very satisfied, the customer service is perfect, the cutting is perfect and the delivery is fast.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 999 published reviews
Summary of reviews
The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
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A
Rating: 5 out of 5
Fast and efficient service. Perfect An estimate of the delivery time before confirming the order would be a plus.
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A
Rating: 5 out of 5
Your responsiveness both in answering the questions asked in the chat and in producing and sending the part is very motivating for me. I know that I have at my disposal a dynamic and competent French team that I can count on for all my future projects...
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A
Rating: 5 out of 5
Excellent telephone support, too, to advise us on the various options on offerwith many thanks.
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A
Rating: 5 out of 5
Just as I expected. Perhaps you could offer additional options such as rounded corners.
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A
Rating: 5 out of 5
just as planned.
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A
Rating: 4 out of 5
no comment, very satisfied with my order.
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A
Rating: 5 out of 5
very efficient customer service to solve problems
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A
Rating: 5 out of 5
Fast production and delivery. Excellent workmanship and careful packaging.
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A
Rating: 5 out of 5
I will recommend it soon.
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A
Rating: 4 out of 5
good quality product,delivery on time
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A
Rating: 5 out of 5
RAS - Very good.
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A
Rating: 5 out of 5
I really appreciate the fact that I can send my dxf files overnight and receive impeccable parts the next morning.
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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A
Rating: 5 out of 5
Perfect as usual
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A
Rating: 4 out of 5
Scratches and circular marks on sheet metal
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A
Rating: 5 out of 5
Le top
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A
Rating: 4 out of 5
Some communication problems with delivery
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A
Rating: 5 out of 5
Easy communication, good quality product, very friendly delivery person (unpacked the goods with us to check the contents), very satisfied, would recommend.
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A
Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
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Response from John Steel
below the "Your comment" window, written in red
A
Rating: 5 out of 5
Shipment on time, very good product, perfect fit, seller to recommend.
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A
Rating: 5 out of 5
Perfect service
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A
Rating: 5 out of 5
Efficient service, on time, delivered in perfect condition
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A
Rating: 5 out of 5
Fast and good quality
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A
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
This is the 2nd time I've needed their service and the result is perfect. Thank you
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A
Rating: 5 out of 5
Super service, efficient and responsive
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A
Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
No problem, fast delivery and great work.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
The product received did not correspond to the advertised quality.
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Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
A
Rating: 5 out of 5
CLEAR
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A
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
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Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
A
Rating: 5 out of 5
Everything is perfect
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
A very practical cutting service for me, fast and efficient
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect
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