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A
Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 967 published reviews
Summary of reviews
The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
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Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
A
Rating: 5 out of 5
Hello, everything is perfect, the simplicity of the site, the e-mail exchanges, the conditions, the delivery. The only comment is that I had to deburr the edges of the plate, which had a few sharp asperities. It's just a detail. Yours sincerely, Claude RADIX
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A
Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
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A
Rating: 5 out of 5
Material conforms. Fast shipping. RAS
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A
Rating: 5 out of 5
Impeccable service, delivery and merchandise. Excellent concept. I'll be back again.
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A
Rating: 5 out of 5
This is my 7th B2B order, and it's always perfect. They're a highly efficient subcontractor for the production of stainless steel blanks for engraving machine plates. Thanks to John Steel, I was able to cut my production time by several days.
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A
Rating: 4 out of 5
Good part cutting
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A
Rating: 5 out of 5
Clean cut Very satisfied I would recommend this site.
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A
Rating: 4 out of 5
Very good.
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A
Rating: 5 out of 5
well
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A
Rating: 5 out of 5
Great site. Great service. It's easy to get metal cut.
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A
Rating: 5 out of 5
Delivery on time and item extremely well packaged. Item conforms to my request in every respect, I would just have appreciated it if the references of my corten steel plate had not been printed on the decorative side, as I had cut out a customer service note that was easy to reach.
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A
Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
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Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
A
Rating: 5 out of 5
Great service, perfect cut and fast delivery
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A
Rating: 4 out of 5
The Dpd delivery service is, as usual, very disappointing. On the tracking it says: the package could not be deposited representation the next business day (ie 3 days later) while I was at home all day waiting for the package that was announced ... but no deliveryman came ... great dpd and not the first time ..... deliveryman to avoid ...
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A
Rating: 1 out of 5
Deadlines far too long, part made with half the holes, in short I had to do the job myself 10 days late and lost 100 bucks. too bad the concept is good.
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Response from John Steel
Hello, We apologize for the delay in the delivery of your order due to the various bank holidays and long weekends in May. We have sent you a credit note for the amount of the defective part. Yours faithfully
A
Rating: 5 out of 5
What can I say, everything is perfect ;) more than reasonable price, fast processing and shipping as well.
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A
Rating: 5 out of 5
Always perfect service.
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A
Rating: 5 out of 5
Would recommend. Very good service.
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A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
no problem, order conforms, I recommend
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A
Rating: 5 out of 5
Perfect thank you for the speed Good quality
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A
Rating: 5 out of 5
Perfect order, fast delivery, quality parts
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A
Rating: 5 out of 5
short
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A
Rating: 4 out of 5
Very good. I didn't put the maximum because I was delivered an unfinished part (maybe a machine "bug"). I mostly sanctioned the fact that it wasn't detected."
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A
Rating: 4 out of 5
A large claw across the part on one side, but as I placed this side inside the obget I'd made (locking stop for a gate), it didn't really bother me. The part was small (less than 200 mm long), so maybe that's why it got caught, perhaps by the robot during cutting?
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Response from John Steel
Hello, Please note that the product you selected was raw stainless steel, and as indicated on the website, it may be subject to certain scratches and surface degradation. We are pleased that this scratch did not mar the use of the piece, this type of defect can be remedied by sanding. Good day, Customer service.
A
Rating: 5 out of 5
Reasonable price, very quick delivery, very good quality (even the unfilmed side of the sheets is very clean).
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A
Rating: 5 out of 5
No problems from order to delivery.
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A
Rating: 5 out of 5
Nothing to say great, fast delivery.
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A
Rating: 5 out of 5
An efficient site, well done.
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A
Rating: 4 out of 5
Uncomplicated design application
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A
Rating: 5 out of 5
Very fast and well packaged. I recommend
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A
Rating: 5 out of 5
Fast service, very good quality product
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A
Rating: 5 out of 5
Nothing to complain about. Simply recommend. Very good, professional packaging. Excellent pre-sales service. Bravo
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A
Rating: 5 out of 5
Fast delivery - Very good product
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A
Rating: 5 out of 5
Very good products very fast delivery
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A
Rating: 4 out of 5
Impeccable service, but the product wasn't quite what we expected. Polished, yes, but milky, so we didn't get the reflection we expected. It wasn't sold as a mirror, so no criticism.
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A
Rating: 5 out of 5
Excellent in every way. No disappointments.
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