The online store consistently delivers on product quality and precise manufacturing, with many reviews noting parts that are cut to exact dimensions, no burrs, and accurate measurements according to orders. Customers highlight fast, careful packaging and reliable, on-time delivery that preserves the condition of items. The service stands out for professional communication, attentive and responsive support, and easy ordering, with many appreciating helpful assistance and the ability to customize pieces while meeting deadlines. Overall, the strengths emphasized are reliable fulfillment, high-quality materials and workmanship, and strong customer support.
All reviews
D
David K.
Rating: 1 out of 5
following a purchase from 06/06/2026
I have been waiting for my delivery for 2 months, it has not arrived until today, despite extra payment for express delivery. After a month, it was said - a mistake happened with the delivery person - it will be delivered later. Subsequently, the delivery status was set to "delivered" - without delivery. Customer service has not contacted me since then.
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Marc B.
Rating: 5 out of 5
following a purchase from 19/06/2026
Perfect! Attentive and responsive team.
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Jean-Pierre C.
Rating: 1 out of 5
following a purchase from 05/07/2026
I am extremely disappointed with the quality of the cutting regarding a possible correction that should have been made to the edges of my ordered piece. No correction has been made as it was announced to me, paying so much for an unusable piece is unacceptable. Furthermore, I have expressed my concerns via email and no response has been made. I won't even mention the wait for the realization.
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Patricia B.
Rating: 5 out of 5
following a purchase from 27/06/2026
Great selection and ease of ordering on the site, I needed after-sales service which kindly responded to me, very professional service.
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Jacky S.
Rating: 1 out of 5
following a purchase from 15/07/2026
During the phone contact with the merchant site John Steel, my interlocutor assured me that it was possible to pick up my order at the Colmar site. Since this option does not exist when validating the cart, he told me to pay the shipping costs, to add a comment saying that I would pick up the goods in Colmar, that I would be notified as soon as the package was ready and that the shipping costs would be refunded. This promise was not kept.
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Jean-Paul R.
Rating: 5 out of 5
following a purchase from 04/07/2026
Impeccable
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Jérôme D.
Rating: 5 out of 5
following a purchase from 06/07/2026
cut product to exact dimension, delivery as announced.
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Andre O.
Rating: 1 out of 5
following a purchase from 06/07/2026
Hello Ive had a terrible expericence so far, as ive ordered a magnetic board, but it arrived bended. Tried to contact support many time, no response so far. Terrible.
R
Roberto G.
Rating: 4 out of 5
following a purchase from 08/07/2026
Everything as expected
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Fernando J.
Rating: 5 out of 5
following a purchase from 20/05/2026
Thank you very much, everything is perfect. No one wanted to make my steel parts in my area and thanks to John Steel I was able to do the work on my boat.
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Javier L.
Rating: 5 out of 5
following a purchase from 18/06/2026
Perfect plate for magnets
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Hadrien T.
Rating: 5 out of 5
following a purchase from 19/07/2026
Very good.
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Damien P.
Rating: 5 out of 5
following a purchase from 28/06/2026
Product conforms to my order received on time. Satisfied with the quality of the product and the service.
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Jean-Claude G.
Rating: 5 out of 5
following a purchase from 10/06/2026
Well treated thank you
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S
Serge-Eric A.
Rating: 4 out of 5
following a purchase from 17/06/2026
Quality and cutting of the product conform to my request and expectations. However, the post-order follow-up leaves something to be desired. Longer delay than initially planned, but especially without follow-up / feedback to the customer. I even wondered if it wasn't a scam. Too bad because by improving the business follow-up, it would be the 5th star. Could do better in the future.
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Regis F.
Rating: 4 out of 5
following a purchase from 02/07/2026
Received material compliant, the carrier held me for two days or it never passed, delivered on the third day, I will never order again with the carrier Geodis
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F
Fabrice L.
Rating: 5 out of 5
following a purchase from 25/06/2026
Satisfied with the order upon delivery. The parts were made according to the request and the description on the site. Perfect.
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Nicolas B.
Rating: 5 out of 5
following a purchase from 08/06/2026
Everything went well
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De Stefano P.
Rating: 5 out of 5
following a purchase from 24/06/2026
great
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Claude S.
Rating: 5 out of 5
following a purchase from 08/07/2026
Perfect service.
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Jerome B.
Rating: 5 out of 5
following a purchase from 14/06/2026
For a first purchase at your store, I couldn't be more satisfied. The price, the speed of shipping, the care taken in the packaging of the 2mm galvanized sheet, which arrived in perfect condition... it is truly a flawless performance from you and I can only congratulate you. Thank you to your entire team. I highly recommend John Steel. Best regards. Jérôme B.
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Serge P.
Rating: 4 out of 5
following a purchase from 03/07/2026
Overall correct service. The piece received corresponds exactly to my initial request. Perhaps a slight downside on the delivery time.
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Arnaud D.
Rating: 5 out of 5
following a purchase from 09/07/2026
Precise cutting and fast delivery. Perfect.
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Helena T.
Rating: 5 out of 5
following a purchase from 01/07/2026
All good, thank you
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Frederic V.
Rating: 5 out of 5
following a purchase from 01/07/2026
compliant products
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Francoise G.
Rating: 5 out of 5
following a purchase from 14/06/2026
Very good (plate to renovate worktop)
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Pierre-Louis P.
Rating: 5 out of 5
following a purchase from 31/05/2026
top
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Response from John Steel
Hello Pierre-louis,
We sincerely thank you for your positive feedback! We are delighted that you enjoyed your experience at John Steel. Your satisfaction is our greatest reward.
Best regards,
The boutique team.
M
Maxime V.
Rating: 5 out of 5
following a purchase from 08/06/2026
Very beautiful piece ordered and received, top transport packaging!
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Response from John Steel
Hello Maxime,
We sincerely thank you for your positive feedback. We are delighted that you are satisfied with your order and our packaging. Your satisfaction is our greatest reward.
Best regards,
The John Steel team
A
Arjan M.
Rating: 5 out of 5
following a purchase from 22/06/2026
exactly what I ordered, is delivered
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Philippe L.
Rating: 5 out of 5
following a purchase from 23/06/2026
Very well packaged. The tips on the box are interesting
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Response from John Steel
Hello Philippe,
We sincerely thank you for your flattering review! We are delighted that you liked the packaging and the advice. Your satisfaction is our greatest reward.
Best regards,
The John Steel shop team
A
Andrew M.
Rating: 5 out of 5
following a purchase from 09/06/2026
Order with modifications made perfectly. Customer service attentive to the customer.
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Response from John Steel
Hello Andrew,
We warmly thank you for your feedback. We are delighted to learn that your order has been processed according to your expectations and that our customer service has been able to assist you. Your satisfaction is our greatest reward.
Best regards,
The John Steel team
N
Nicolas F.
Rating: 1 out of 5
following a purchase from 28/05/2026
I did not receive the package
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K
Karine M.
Rating: 5 out of 5
following a purchase from 22/06/2026
Very good quality, quick receipt of a custom order. I recommend this site
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Response from John Steel
Hello Karine,
We warmly thank you for your positive feedback. We are delighted to learn that you are satisfied with the quality of your custom order and the speed of delivery. Your recommendation touches us and motivates us to continue offering the best to our customers.
Best regards,
The John Steel team
J
Jean-Luc J.
Rating: 5 out of 5
following a purchase from 17/06/2026
Quality product and packaging. Fast delivery
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Response from John Steel
Hello Jean-Luc,
A big thank you for your positive feedback! We are delighted that our product and its packaging met your expectations, as well as the speed of delivery. Your comments motivate us to continue providing the best possible service.
Best regards,
The John Steel shop team
F
Françoise E.
Rating: 5 out of 5
following a purchase from 16/06/2026
The ordered metal part is perfect. Too bad that the company Géodis, which was in charge of the delivery, is so incompetent.
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Response from John Steel
Hello Françoise,
We sincerely thank you for your positive feedback regarding your order. We are delighted that the metal piece suits you and hope to see you again soon in our shop for more discoveries.
Best regards,
The John Steel shop team.
R
Robert N.
Rating: 5 out of 5
following a purchase from 21/06/2026
Top ordering software. Perfect shipping and within the announced deadlines. I recommend
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Response from John Steel
Hello Robert,
We sincerely thank you for your positive feedback. Your satisfaction is our greatest reward and we are delighted that your experience met your expectations.
Best regards,
The John Steel team.
G
Gérard M.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very good work done according to my instructions
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M
Michel R.
Rating: 3 out of 5
following a purchase from 22/06/2026
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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Thierry C.
Rating: 5 out of 5
following a purchase from 28/06/2026
Quality of the sheet meets expectations, perfect cut according to dimensions, top packaging and fast delivery. What else!
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Response from John Steel
Hello Thierry,
We sincerely thank you for your positive feedback! We are delighted that the quality of our products met your expectations and that you appreciated our service. Your satisfaction is our greatest reward.
Best regards,
The John Steel team
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