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A
Rating: 5 out of 5
I am satisfied with my order. The delivery time is very reasonable.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 971 published reviews
Summary of reviews
The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
All reviews
J
Rating: 5 out of 5
Perfect work and on time. A plus for the quality of the packaging, it was a concern since my cutting generated fragility but great. I will definitely order again on this site
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X
Rating: 5 out of 5
In every way compliant with the order
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O
Rating: 5 out of 5
Excellent, arrived as expected, and perfect in dimensions
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G
Rating: 5 out of 5
I am very satisfied with my order, fast and professional delivery, thank you for your competence.
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M
Rating: 4 out of 5
Just the delay is a bit long
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G
Rating: 5 out of 5
Very precise cutting to the mm. Deadline respected. Was advised by AI and indeed excellent service.
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L
Rating: 3 out of 5
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
M
Rating: 5 out of 5
Perfect all the way
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C
Rating: 5 out of 5
In accordance with my request
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Y
Rating: 5 out of 5
Very good product
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B
Rating: 2 out of 5
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
P
Rating: 2 out of 5
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
E
Rating: 2 out of 5
Rust is already appearing
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Response from John Steel
Hello Eric,
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
J
Rating: 5 out of 5
serious company that struggles to complete deliveries, too bad the carrier is not up to the task!
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M
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Excellent service both in terms of the order well managed by the Jhon Steel series and serious company, impeccable delivery very very well packaged and perfectly cut respected
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M
Rating: 5 out of 5
nothing to report
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C
Rating: 5 out of 5
Everything was perfect, the package perfectly wrapped! Thank you
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A
Rating: 2 out of 5
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
J
Rating: 5 out of 5
Perfect order
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E
Rating: 5 out of 5
Second positive experience
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C
Rating: 5 out of 5
Very responsive company. Advice given for the project. Fast. I love your works. Congratulations to your team. Best wishes.
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N
Rating: 5 out of 5
delivery on time and as scheduled, products conforming to the order and of very good quality of execution.
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A
Rating: 1 out of 5
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
D
Rating: 5 out of 5
Parts conforming to my needs. Your service offer is really a plus when we go beyond the standards of large distribution. Thank you
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D
Rating: 4 out of 5
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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H
Rating: 3 out of 5
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,
Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.
Best regards,
The John Steel shop team.
Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.
Best regards,
The John Steel shop team.
O
Rating: 5 out of 5
SUPER !
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M
Rating: 5 out of 5
Always excellent in execution and delivery speed
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C
Rating: 5 out of 5
Perfect cut. Good value for money. Fast shipping. We will not hesitate to order here again.
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C
Rating: 5 out of 5
We appreciated the care taken in the sturdiness of the container ensuring high protection of the product. The product matches the indicated measurements. It is indeed stainless steel as announced, and not a pseudo alloy.
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P
Rating: 5 out of 5
Plate conforms to our request Delivered quickly Perfect.
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T
Rating: 3 out of 5
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,
Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.
Best regards,
The John Steel team
Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.
Best regards,
The John Steel team
D
Rating: 5 out of 5
5 stars
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T
Rating: 5 out of 5
Clean, in accordance with the order, good protection for transport. Deadline respected.
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C
Rating: 5 out of 5
As always, a very reliable, responsive company that listens when needed. I am fully satisfied with their services.
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J
Rating: 5 out of 5
The site is very well made, the cutting edges are perfectly respected and the pieces are perfectly packaged. I highly recommend this serious site.
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E
Rating: 5 out of 5
Very satisfied. Fast shipping, precise cutting and correct prices.
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N
Rating: 5 out of 5
User-friendly website, clear ordering process, adherence to delivery deadlines, good quality of the product and packaging.
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