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Rating: 5 out of 5
Call to give the dimensions of my plate. Very quick response. Received 10 days in advance. Would recommend.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 967 published reviews
Summary of reviews
The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Cordial and attentive sales service. Quality information, perfect follow-up, products delivered with great care and very good quality. thank you very much.
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Rating: 5 out of 5
Availability to help realize the idea you have in mind
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Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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Rating: 5 out of 5
Fast response, perfect shipping, product as described
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Rating: 5 out of 5
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Rating: 5 out of 5
Extremely fast delivery, as planned and well packaged. Thank you so much!
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Rating: 5 out of 5
choosing your cut while sitting quietly behind a desk is great. Top service
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Rating: 4 out of 5
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Rating: 5 out of 5
deadline and compliance
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Rating: 5 out of 5
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Rating: 5 out of 5
Precision and deadlines
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Rating: 5 out of 5
John Steel has succeeded in making metal cutting sexy. The website interface is really top-notch. Simple, effective and extremely clear. Turnaround was super fast. The pieces are beautiful and so is the packaging. Bravo John-Steel
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Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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Rating: 5 out of 5
Very professional Very practical website for dimensions and cut-outs on special parts.
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Rating: 5 out of 5
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Rating: 5 out of 5
Perfect in every way
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Rating: 5 out of 5
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Rating: 5 out of 5
Simply perfect! They're professionals
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Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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Rating: 5 out of 5
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Rating: 1 out of 5
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
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Rating: 4 out of 5
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Rating: 1 out of 5
Selling me a tiny piece of aluminum for 29 euros is just too much !
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Response from John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
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Rating: 5 out of 5
Order delivered quickly and perfectly to the specified sides
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Rating: 5 out of 5
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Rating: 5 out of 5
speed of execution, ease of use and top service
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Rating: 5 out of 5
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Rating: 5 out of 5
Custom-made product ordered online on a very well-made site, delivery made very quickly, product conforms to expectations, reasonable price.
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Rating: 5 out of 5
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Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
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Rating: 5 out of 5
Fast and compliant with my order.
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Rating: 5 out of 5
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Rating: 5 out of 5
On-time delivery and perfect cutting
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Rating: 5 out of 5
Easy ordering, fast processing, impeccable
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Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John