Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 992 published reviews
5 4 317 86% 4 472 9% 3 91 2% 2 47 1% 1 65 1%

Summary of reviews

The store consistently delivers on product reliability, with multiple mentions of items arriving in perfect condition and exactly meeting specifications, including precise cuts and accurate dimensions. Customers praise fast and safe delivery, careful packaging, and timely shipments, often noting packaging that protects during transit and packaging that can even serve as a template. The service stands out for responsiveness and professionalism, with attentive, courteous assistance that respects deadlines and provides helpful installation information. Overall, buyers highlight repeatable, smooth ordering experiences, clear product conformity, and strong support from the team.

All reviews

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Matthieu R.
Rating: 5 out of 5
following a purchase from 24/05/2021
At the exact price requested, platinum made and shipped in less than 7 days. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
At the exact price requested, platinum made and shipped in less than 7 days. I highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2021
top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2021
Everything is perfect: the cutting, the packaging and the fast delivery. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
Precise, high-quality work.
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Acheteur Vérifié
Rating: 5 out of 5
CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2021
Precise, high-quality work.
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Acheteur Vérifié
Rating: 3 out of 5
Product arrived very quickly and superbly packaged, but with one of the sides badly scratched, and no response from customer service to my comment.
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Response from John Steel
Hello, thank you for your comment. Scratches are present depending on the material. It is imperative to read the product sheets before ordering, we have a lot of useful information on them. To contact customer service, please use the channels provided: https://www.john-steel.com/fr/nous-contacter
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André C.
Rating: 5 out of 5
following a purchase from 23/05/2021
All clear!
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Acheteur Vérifié
Rating: 5 out of 5
All clear!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
CLEAR
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Acheteur Vérifié
Rating: 5 out of 5
Very happy with the experience. Would definitely recommend. Quick response to questions, meticulous work, impeccable packaging. In short, nothing to complain about.
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M B.
Rating: 5 out of 5
following a purchase from 22/05/2021
Very happy with the experience. Would definitely recommend. Quick response to questions, meticulous work, impeccable packaging. In short, nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
Easy in all respects for the cutting part ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Easy in all respects for the cutting part ordered.
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ALEXANDRE S.
Rating: 5 out of 5
following a purchase from 19/05/2021
super service, beautiful piece for the shower tray, impeccable, reasonable price, bravo!
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Acheteur Vérifié
Rating: 5 out of 5
super service, beautiful piece for the shower tray, impeccable, reasonable price, bravo!
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Acheteur Vérifié
Rating: 5 out of 5
Delivered very quickly and very well packaged. It's perfect, I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
Excellent work on the requested product
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Philippe H.
Rating: 5 out of 5
following a purchase from 18/05/2021
Delivered very quickly and very well packaged. It's perfect, I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
The plate is the right size but there are scratches on both sides and a number written in felt-tip pen. I did not return it because it was intended to be placed under a stove that was installed 2 days after delivery.
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Acheteur Vérifié
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Acheteur Vérifié
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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Acheteur Vérifié
Rating: 5 out of 5
Order conforms, delivery in 2 times, 7 and 15 days; careful packaging I recommend
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Andre-Francous P.
Rating: 4 out of 5
following a purchase from 10/05/2021
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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François B.
Rating: 4 out of 5
following a purchase from 17/05/2021
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Pasc S.
Rating: 5 out of 5
following a purchase from 16/05/2021
Order conforms, delivery in 2 times, 7 and 15 days; careful packaging I recommend
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Acheteur Vérifié
Rating: 5 out of 5
very good customer service i would recommend as the order is very easy to progress with their software at my fingertips (non geek!)
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Acheteur Vérifié
Rating: 5 out of 5
top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
very good customer service i would recommend as the order is very easy to progress with their software at my fingertips (non geek!)
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Acheteur Vérifié
Rating: 5 out of 5
Everything went very smoothly. Congratulations. Satisfied with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
top
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Acheteur Vérifié
Rating: 5 out of 5
The piece ordered corresponds perfectly to the request. Very good service. I would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
Delivery, cutting quality ok Nice contact
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Jacques K.
Rating: 5 out of 5
following a purchase from 14/05/2021
Delivery, cutting quality ok Nice contact
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2021
First purchase, I don't know if I'll do it again!
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Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
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Acheteur Vérifié
Rating: 3 out of 5
First purchase, I don't know if I'll do it again!
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Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Perfect
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