Customer reviews of La Bouteille Dorée

9,7 /10

Based on 655 published reviews

5 564 86% 4 72 11% 3 17 3% 2 1 0% 1 1 0%

Summary of reviews

La Bouteille Dorée delivers a consistently reliable and efficient experience, with many customers noting fast, precise, and on-time delivery and carefully protected packaging that keeps bottles in excellent condition. The store earns praise for useful communication, quick responses, and attentive service, including generous gift options, smooth online ordering, and careful handling of orders across borders. Customers frequently highlight a wide and diverse selection, including rare wines, and the ability to send gifts with reliable, professional delivery that preserves the gift box presentation. The overall impression is of a serious, responsive company that maintains strong reliability, practical packaging, and friendly, helpful staff.

All reviews

Jean-Loic C.

Published on 04/08/2025, 04:43 following a purchase from 29/07/2025

Easy online ordering, fast delivery. Careful packaging.

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Marie D.

Published on 03/08/2025, 14:42 following a purchase from 30/07/2025

excellent

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M V.

Published on 03/08/2025, 12:24 following a purchase from 31/07/2025

Professionalism and kindness

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Thierry D.

Published on 01/08/2025, 07:39 following a purchase from 24/07/2025

Well packaged order, well received (Italy) and on time.

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Pierre B.

Published on 29/07/2025, 13:58 following a purchase from 21/07/2025

Good service. The accuracy of the delivery date should be improved and more choices should be given in the different proposed packs.

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Response from La Bouteille Dorée Published on 08/08/2025

Hello Pierre, thank you for your positive feedback. Regarding the first point, the accuracy of the delivery date, you opted for the most economical delivery method (STANDARD FRANCE Home) which does not allow for a precise delivery date to be guaranteed. With this method, the timeframe is indicative and is 2 to 3 working days. Considering the amount of your order, you could have opted (for 7 euros more) for the HOME DELIVERY method on a specific date, which allows for a guaranteed delivery date. Regarding the second point, we offer more than 250 gift boxes of wines and champagnes ready to be shipped, but it is also possible to create your own box of 2, 3, or 6 bottles by choosing the bottles from our more than 1500 references in the CREATE A BOX section (https://www.labouteilledoree.com/fr/17-coffrets-cadeaux-vins) according to your budget, the type of wines, or the vintage. Hoping to have answered your questions, best regards. Customer Service

Philippe L.

Published on 29/07/2025, 12:52 following a purchase from 22/07/2025

Deadline respected, package conforms to the order

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Jeoffrey P.

Published on 21/07/2025, 05:40 following a purchase from 11/07/2025

Perfect quick customer service reachable quickly

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Jean-Baptiste M.

Published on 05/07/2025, 05:00 following a purchase from 12/06/2025

Really excellent! Fast and neat!

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Eric F.

Published on 28/06/2025, 08:45 following a purchase from 18/06/2025

I entrusted my gift once again to La Bouteille Dorée, and the service was perfect. Gift box of wines very appreciated by the recipient and delivery day respected

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Yann-Gaël G.

Published on 18/06/2025, 00:45 following a purchase from 13/06/2025

The package was supposed to arrive on Saturday morning but it arrived on Monday.

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Response from La Bouteille Dorée Published on 24/06/2025

Hello Yann-Gaël, first of all, we thank you for your positive feedback.
Regarding your comment, it is not a delivery delay but the result of the carrier choice on our site. When you placed your order on Friday, June 13, several delivery options were available to you:
- The transport mode you chose is "EXPRESS FRANCE J+1 before 6:00 PM" which clearly specifies: EXPRESS FRANCE delivery in 24 hours to your home from Monday to Friday - Guaranteed timeframe for any order placed before 10:00 AM excluding Saturday and Sunday. Delivery on Saturday is therefore not possible with this transport mode.
- The transport mode "SATURDAY FRANCE before 1:00 PM" is the only one allowing delivery on Saturday, but as indicated on our site, the timeframe is guaranteed for any order placed before Thursday noon. Since your order was placed on Friday morning, it could not be delivered on Saturday.
We regret that this was not clear enough for you and hope that this response can help our future customers.
Best regards.

Guy N.

Published on 17/06/2025, 01:11 following a purchase from 09/06/2025

Very good service and update of logistics delays (just a few days but still good to know of problems in transit)

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Yvette D.

Published on 15/06/2025, 13:41 following a purchase from 08/06/2025

Very serious house, I recommend to everyone.

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Guillaume T.

Published on 10/06/2025, 10:59 following a purchase from 04/06/2025

Very satisfied with the service

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Alain R.

Published on 28/05/2025, 14:34 following a purchase from 20/05/2025

Very satisfied with the product and the gift box, the delivery and the timeframe.

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Robert P.

Published on 28/05/2025, 11:19 following a purchase from 18/05/2025

Perfect

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Stephane Z.

Published on 07/05/2025, 05:08 following a purchase from 30/04/2025

Perfect and excellent selection of wines

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John B.

Published on 05/05/2025, 11:30 following a purchase from 30/04/2025

Very good level of service

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Laurent D.

Published on 27/04/2025, 19:37 following a purchase from 20/04/2025

perfect!

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Laurence L.

Published on 25/04/2025, 13:08 following a purchase from 16/04/2025

Everything is perfect, a gift that made someone happy

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Eric F.

Published on 22/04/2025, 11:23 following a purchase from 09/04/2025

Great selection of gift boxes, quality wines, and express delivery, everything is perfect!

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Ragnar G.

Published on 19/04/2025, 18:07 following a purchase from 14/04/2025

Ty for great service

Julie L.

Published on 12/04/2025, 20:01 following a purchase from 08/04/2025

Perfect delivery!

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Tom M.

Published on 30/03/2025, 23:17 following a purchase from 25/03/2025

Super quality

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Muriel B.

Published on 28/03/2025, 17:52 following a purchase from 24/03/2025

Perfect in everything, especially explicit and reactive communication...

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Jacky G.

Published on 27/03/2025, 14:17 following a purchase from 12/03/2025

Great

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Carine L.

Published on 17/03/2025, 17:47 following a purchase from 04/02/2025

Despite a problem with a package that was not received, everything was perfect. New shipment received very quickly.

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Nina B.

Published on 04/03/2025, 14:38 following a purchase from 22/02/2025

Fast, well-packaged parcel.

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Jared K.

Published on 03/03/2025, 20:36 following a purchase from 27/02/2025

I had an issue with the delivery timing after ordering but Frédéric came to the rescue and helped me out tremendously! 5 star service without a doubt. Thank you Frédéric!

François C.

Published on 23/02/2025, 07:59 following a purchase from 17/02/2025

Fast and efficient

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Jacques V.

Published on 21/02/2025, 10:29 following a purchase from 14/02/2025

Top service! A true professional. I recommend without hesitation😉👍

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Amandine B.

Published on 12/02/2025, 11:46 following a purchase from 04/02/2025

Fast and easy

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Stéphane L.

Published on 24/01/2025, 10:44 following a purchase from 09/01/2025

Great!

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Christian N.

Published on 24/01/2025, 08:39 following a purchase from 14/01/2025

No problem.

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Amaury F.

Published on 13/01/2025, 11:50 following a purchase from 08/01/2025

Simple and efficient

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Jocelyne M.

Published on 08/01/2025, 21:19 following a purchase from 04/01/2025

Very fast shipping. Product fully complies with my expectations. Excellent service. I will recommend online without hesitation.

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Arnaud G.

Published on 05/01/2025, 17:35 following a purchase from 26/12/2024

On time and as ordered. Thank you

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Olivier M.

Published on 04/01/2025, 15:01 following a purchase from 21/12/2024

Service and product fully in line with site promises

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Coralie O.

Published on 29/12/2024, 20:37 following a purchase from 10/12/2024

The product is compliant. However, a few days before Christmas. The bottle was in its wooden box. Visible Gift lost a few days before Christmas

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Response from La Bouteille Dorée Published on 30/12/2024

Hello Coralie, thank you for your feedback. We're not quite sure we've understood it correctly, but we've checked the contents of your order and it did specify wooden crate packaging. As this is a 3-liter bottle, a Double-Magnum, it is packaged in a wooden gift box, unless you indicate that you would like to receive it without the box. We remain at your disposal and wish you a happy new year 2025.

Luca C.

Published on 27/12/2024, 08:52 following a purchase from 15/12/2024

A perfect experience, careful delivery, available and responsive customer service, well done to the whole team.

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Armelle W.

Published on 23/12/2024, 16:49 following a purchase from 16/12/2024

Year after year, I entrust my remote gifts to La Bouteille Dorée, and they are always a success. The service is incomparable.

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