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Rating: 5 out of 5
Promise kept
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Customer reviews of La Pipe Rit
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 16 966 published reviews
Summary of reviews
La Pipe Rit consistently showcases reliable delivery and well-packaged orders, with fast shipping and careful protection that keeps products arriving in good condition and matching site descriptions. The store’s expertise shines through in the knowledgeable, friendly team and detailed product information, including videos and blog advice that deepen understanding of pipes, manufacturing, and maintenance. Customers repeatedly note a wide selection and a strong local passion for Saint-Claude craftsmanship, which enhances trust and encourages continued exploration and purchases. The shopping experience is described as smooth and satisfying, from accurate product descriptions to responsive service and on-time delivery.
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Rating: 4 out of 5
Very satisfied and I appreciated the service and the presentation of the package
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Rating: 5 out of 5
2nd order for a beginner who followed the reviews and recommendations of the site. PERFECT!
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Rating: 5 out of 5
A really pleasant site. The aesthetics are well made, the navigation is smart and the information is very detailed. The product I received is sublime and its use is enjoyable thanks to the site's advice. A great French success! Thank you!
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Rating: 5 out of 5
Excellent responsiveness!
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Rating: 5 out of 5
Package received well and quickly, well packaged, the order suits me well! Just need to smoke!
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Rating: 5 out of 5
ordered as fast as received
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Rating: 5 out of 5
very well order received on time and products OK
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Rating: 5 out of 5
Everything is for the best, I just searched a bit for the cleverly hidden evening in the filter box.
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Rating: 5 out of 5
I find it very good but I have not yet received the user's opinion since it is a gift.
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Rating: 2 out of 5
It started with a delivery model error, and a quick return agreement, so far it could be better but good responsiveness... but since then a problem: it has been over a week since my pipe was returned, still nothing... followed up yesterday by email... no response... I wonder when I will receive the correct pipe! First purchase on this site, will it be the last?
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Response from La Pipe Rit
Hello, we are indeed sorry for this mix-up that occurred during the preparation of your order. As indicated in our email dated today, we have just received your returned package, which is why you have not yet received the new package. We are now proceeding to send your pipe and adding a small additional gift to apologize for this unusual error.
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Rating: 5 out of 5
I have been ordering my pipes from La Pipe Rit for seven years now, and the quality of the products has always been there, and the shipping is careful. It is a high-quality artisanal work that the team at La Pipe Rit executes.
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Rating: 5 out of 5
No problems.
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Rating: 5 out of 5
Very satisfied
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Rating: 5 out of 5
Great... as usual at La Pipe Rit I am now a loyal customer.
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Rating: 5 out of 5
Very good advice, fast and careful shipping.
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Rating: 4 out of 5
Well-constructed site, easy search. Well illustrated and commented. Perfect.
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Rating: 5 out of 5
Great quality and beautiful service.
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Rating: 5 out of 5
I am very satisfied with my new purchase, a Vauen interior sea foam 7015 L-Lip, very pleasant to smoke, smooth and allows to appreciate the flavors of tobacco. As a beginner in the world of pipes, I recommend this one even as a first purchase, it will be a good starting point for other discoveries. Thanks to La Pipe Rit for their advice and professionalism. Philippe V. Tarn et Garonne
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Rating: 5 out of 5
Perfect to my liking.
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Rating: 5 out of 5
Very good site! Fast and protected delivery! Customer service is top notch!
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Rating: 5 out of 5
Hello, very good welcome on the phone, order received very well packaged, I am satisfied with the items of beautiful and good quality, I would recommend without problem and visit it was in your site, 10/10. Best regards, Eric Chappuis.
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Rating: 5 out of 5
user-friendly site corresponding products to my expectations fast delivery very appreciated commercial gesture thank you to your whole team
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Large choice easy, very short delivery times (5 working days) perfect packaging quality product.
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Rating: 5 out of 5
Everything perfect.
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Rating: 4 out of 5
Order delivered within the announced deadlines.
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Rating: 5 out of 5
Efficient service. Fast shipping. Products well packaged. Nothing was missing. Everything is in good condition upon receipt.
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Rating: 5 out of 5
Very good appreciation of the overall service. (access and operation of the site quality of products and deliveries.
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Rating: 5 out of 5
The presentation of the site is very clear, easy to navigate. For the delivery (in Belgium), nothing to complain about. A bit long, but that's due to bpost, I believe.
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Rating: 5 out of 5
Perfect.
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Rating: 3 out of 5
The search engine on the site is a real obstacle to a comfortable purchase. Too bad.
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Response from La Pipe Rit
Hello and thank you very much for your feedback! Your comment is very interesting because it is customer feedback that allows us to continuously improve the features of the website. Since the launch of www.pipe.fr in 2002, we have done everything possible to offer a practical and easy-to-use site. Nevertheless, you are right, the internal search engine can still be improved and we are currently working to make the necessary corrections. Of course, do not hesitate to contact us directly, whether by email or phone, as we can easily guide you in your searches.
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Rating: 5 out of 5
Still as efficient despite the difficult circumstances.
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Rating: 5 out of 5
Excellent promotion at a sweet price, with its outer leather envelope this quality pipe perfectly completes my collection.
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Rating: 5 out of 5
very satisfied with my order
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Rating: 5 out of 5
Perfect...
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Rating: 5 out of 5
Efficient, choice
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Rating: 5 out of 5
Very good site.
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Rating: 5 out of 5
Very satisfied with the choice and delivery
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Rating: 5 out of 5
Quick reception and well-packaged of my first Peterson pipe! I therefore recommend this site ... Alain
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