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Rating: 5 out of 5
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Customer reviews of La Tourangelle
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews
Summary of reviews
La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 4 out of 5
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Rating: 5 out of 5
Order delivered quickly with very well-packaged products
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Response from La Tourangelle
Hello, A big thank you for your very positive review of our products and your experience with La Tourangelle. See you soon, The La Tourangelle team
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Rating: 5 out of 5
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Rating: 3 out of 5
A dented bottle, an enormous delivery delay. A delivery not made to the right place, but that's Colissimo. For the rest, it's delicious. Happy holidays
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Response from La Tourangelle
Hello, A big thank you for your positive review of our products. We are sorry that you received dented products; indeed, delivery can sometimes damage the cans, which are fragile, even though we take care to pack them sufficiently to protect them from shocks. Please know that this does not affect the quality of the oil inside. See you soon, The La Tourangelle team
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Rating: 5 out of 5
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Rating: 5 out of 5
I love the products, especially the quality oils
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Response from La Tourangelle
Hello, A big thank you for your very positive review of our products. See you soon, The La Tourangelle team
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Rating: 5 out of 5
Oils of taste and quality
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Response from La Tourangelle
Hello, A big thank you for your very positive review of our products. See you soon, The La Tourangelle team
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Rating: 5 out of 5
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Rating: 4 out of 5
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Rating: 1 out of 5
I have been waiting for my refund for 15 days, this is unacceptable.
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Response from La Tourangelle
Hello, We are sorry to hear that you had a bad experience with our customer service. A change in the computer system has disrupted our internal organization and may have caused additional delays in processing orders, returns, and refunds. Please accept our sincerest apologies on this matter and we hope to keep you among our loyal customers. See you soon, The La Tourangelle team
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Rating: 5 out of 5
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Rating: 5 out of 5
Garlic infused oil is a pure delight!!
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Response from La Tourangelle
Hello, A big thank you for your very positive feedback on our products, we are delighted to hear that you enjoyed it! See you soon, The La Tourangelle team
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Rating: 4 out of 5
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Rating: 5 out of 5
Good products. Fast delivery. Well-packaged products.
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Response from La Tourangelle
Hello, A big thank you for your very positive feedback on our products and your experience with La Tourangelle. See you soon, The La Tourangelle team
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Rating: 5 out of 5
Quality oil and especially a unique flavor that cannot be found elsewhere
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Response from La Tourangelle
Hello, A big thank you for your very positive feedback on our products and your experience with La Tourangelle. See you soon, The La Tourangelle team
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Rating: 3 out of 5
I waited nearly 15 days to receive my order... a bit too long; one must anticipate if they don't want to run out...
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Response from La Tourangelle
Hello, Thank you for your feedback on our products and your experience with La Tourangelle. I am sorry to hear that you had to wait so long before being delivered. A change in the computer system indeed caused us to fall behind on end-of-year orders. I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Rating: 1 out of 5
I order items, my order is confirmed, I am billed, I am told it will be shipped... and only after that I am explained that one of the items no longer exists and that I will not receive it. I am still waiting for my refund though!
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Response from La Tourangelle
Hello, I am sorry to hear that you had a bad experience and that the products you ordered were not delivered. A change in the computer system has caused delays in processing orders, stocks, and refunds. I hope customer service was able to assist you, I apologize for this delay and we hope that our products have given you complete satisfaction. See you soon, The La Tourangelle team
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Rating: 5 out of 5
The quality of its oils
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Rating: 5 out of 5
Very good and delivered without problems
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Rating: 5 out of 5
Very good site. The oils are wonderful and ordering online has saved me a lot of time.
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Rating: 5 out of 5
Speed of dispatch, order as expected and a nice discount via a promo code. I recommend.
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Rating: 5 out of 5
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Rating: 5 out of 5
Wide choice of oils. Discovered through a gift. Seduced, I ordered to share with those around me. Easy order. Responsive team. Correct reception and very well packaged parcel. I recommend these products.
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Rating: 5 out of 5
Excellent products, very fast delivery, very well packaged parcel.
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Rating: 5 out of 5
Simple online order. Fast delivery
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Rating: 5 out of 5
Excellent quality products, fast delivery, careful packaging and wrapping
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Rating: 5 out of 5
Always a pleasure. The taste of basil oil when you just open the bottle is self-sufficient. And I ordered coconut oil for the first time, I am delighted, a treat for cooking my coconut/curry falafels.
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Rating: 5 out of 5
I love coconut oil because I use it for organic cosmetics.
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Rating: 4 out of 5
Old-fashioned flavored oil is by far the best, with an extra flavor. The strong flavored oil is much lesser, closer to classic oil
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Rating: 5 out of 5
Fast delivery and appropriate protection of the package contents
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Rating: 5 out of 5
Good products and fast delivery
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Rating: 4 out of 5
Flavored oils
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Rating: 5 out of 5
Simple and fast order. Very good quality oil, tasty. Fast and careful shipping.
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Rating: 5 out of 5
The quality of the products is there. Only regret is not having more items like mustard... but the mayonnaise is a delight.
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Rating: 5 out of 5
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Rating: 5 out of 5
I spoke to someone on the phone regarding a payment issue. The person took the time and was clear.
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