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Rating: 5 out of 5
Very good
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Customer reviews of La Tourangelle
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 382 published reviews
Summary of reviews
La Tourangelle consistently delivers on product quality, with customers praising the distinct scents and tastes, the range of oils (including toasted walnut, pistachio, pumpkin seed, avocado) and the reliability of flavor and texture across orders. Delivery is described as fast and careful, with multiple mentions of quick processing, timely shipping, secure packaging, and well-packaged items, while some notes highlight efficient ordering and smooth destinations like Switzerland and rural Italy. Customer service and loyalty emerge in repeated positive terms: long-time clients express ongoing satisfaction, appreciation for careful handling, and willingness to return, with many reviewers calling the site easy to use and the products consistently meeting expectations. Overall, the store is recognized for dependable quality, thoughtful packaging, prompt delivery, and a strong, ongoing relationship with customers who value flavor, variety, and reliability.
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Rating: 5 out of 5
very good and fast
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Rating: 4 out of 5
Very good responsiveness from La Tourangelle. Fast shipping. But the unscrupulous delivery person left the package at another pickup point 10 km from my home!
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A
Rating: 5 out of 5
Fast and efficient service. Thank you! Your products look delicious and will make people happy at Christmas.
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Rating: 5 out of 5
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A
Rating: 5 out of 5
Speed Reliability
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A
Rating: 5 out of 5
Never disappointed, the best oils
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A
Rating: 5 out of 5
fast delivery, quality products
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A
Rating: 5 out of 5
Delicious oils delivered in a reasonable time.
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A
Rating: 5 out of 5
Speed Reliability Quality
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Rating: 3 out of 5
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
I love it
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Rating: 5 out of 5
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Rating: 5 out of 5
Quality
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A
Rating: 5 out of 5
The basil oil, I put it on my sandwich with cheese and tomato and in the oven. This oil has a unique flavor, it makes everything taste good.
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A
Rating: 5 out of 5
Top customer service! Attentive, reactive, everything we love. Thank you
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Response from La Tourangelle
Hello, Thank you for your warm comment, it makes us very happy! Being attentive to our consumers is a priority for our teams! We wish you a wonderful end of year holiday! See you soon, The La Tourangelle team
A
Rating: 5 out of 5
Package, delivery at the post office and before the holidays: very good. Just that I must have missed the confirmation message, it was your 'customer feedback' message that made me think I had to go check. Thank you.
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Response from La Tourangelle
Hello, We are delighted that you received your package on time. We wish you a wonderful holiday and especially a good tasting! See you soon, The La Tourangelle team,
A
Rating: 4 out of 5
The speed of delivery, but unfortunately a dented can, quite annoying as it was intended to be a gift for Christmas.
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Response from La Tourangelle
Hello Fabienne, We are sincerely sorry that you received damaged cans, this must have happened during transport as we always ensure to send intact cans. Our teams will take care to contact you directly. We wish you a wonderful holiday season! See you soon, The La Tourangelle team
A
Rating: 4 out of 5
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Rating: 4 out of 5
Careful presentation, impeccable package. I have not yet tried these oils with natural aromas for the result.
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A
Rating: 5 out of 5
Quality products, reasonable prices, very fast delivery, nothing to complain about!
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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A
Rating: 5 out of 5
Excellent flavored oils... the small bottles have a significant practical side...
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Rating: 5 out of 5
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Rating: 1 out of 5
I did not receive my order, although paid for... so I am waiting for a refund...!?
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Response from La Tourangelle
Hello, Thank you for taking the time to write to us to report this problem, we are sincerely sorry for this inconvenience. Please know that our teams are working hard to locate your lost package. We confirm that your order was indeed shipped on 16/11/2024 from our warehouses. A procedure has been put in place with the carrier. Unfortunately, fraud related to lost or stolen packages is becoming increasingly significant in 2024: https://urlr.me/MzRxyY These frauds are of course independent of our operations and our willingness. Please know that your order will be fully refunded or reshipped. We will take care to contact you as soon as possible. Thank you for your understanding. We wish you a wonderful end of year holiday season! The La Tourangelle team,
A
Rating: 5 out of 5
Your oil has become impossible to buy in stores, hence my order online. It is a pity that it is no longer referenced at U, CARREFOUR, AUCHAN (at least in the central region). This may be my last purchase because to buy your products, in addition to their costs, one must also pay shipping fees. Do without these brands that ruin our quality of life!!!!!!
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Rating: 4 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Very good products.
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Rating: 5 out of 5
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Rating: 5 out of 5
Careful and fast shipping. I do not know the products well enough to give my opinion.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Easy order, lots of choices. Fast delivery, products secured in the package. Good quality products.
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Rating: 3 out of 5
Too early to have an opinion.
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Rating: 1 out of 5
Terrible. I do not recommend at all. They do not keep their commitments. I am an elderly person. They doubted my word regarding a code. I ordered my oil elsewhere without a discount and paid less for it.
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Rating: 5 out of 5
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