Customer reviews of Le Comptoir de Mathilde

9,4 /10

Based on 6 505 published reviews

5 5 413 83% 4 567 9% 3 247 4% 2 117 2% 1 161 2%

Summary of reviews

Le Comptoir de Mathilde consistently delivers excellent products that are described as delicious and of high quality, with many reviews noting that items are exactly as described and well protected in packaging. Fast and reliable delivery is a clear strength, with multiple mentions of quick shipping, careful packaging, and shipments arriving in perfect or good condition. Customer service and presentation stand out, including careful wrapping, informative shipment updates, and the ability to order easily with loyalty offers, making gifting easy and the overall experience repeatedly described as very positive and satisfactory.

All reviews

Acheteur Vérifié

Published on 15/05/2017, 20:43 following a purchase from 04/04/2017

RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.

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Acheteur Vérifié

Published on 15/05/2017, 20:42 following a purchase from 28/02/2017

I made it as a gift for my sister-in-law who loved it!

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Acheteur Vérifié

Published on 15/05/2017, 20:39 following a purchase from 23/11/2016

A bit expensive... It's cheaper if you buy local (same product)

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Acheteur Vérifié

Published on 15/05/2017, 20:37 following a purchase from 04/12/2016

easy to navigate

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Acheteur Vérifié

Published on 15/05/2017, 20:36 following a purchase from 01/04/2017

The products are a real delight. I'm really very satisfied.

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Acheteur Vérifié

Published on 15/05/2017, 20:36 following a purchase from 19/12/2016

One product missing, reactive despite everything, Christmas period. RAS.

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Acheteur Vérifié

Published on 15/05/2017, 20:35 following a purchase from 24/12/2016

No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.

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Acheteur Vérifié

Published on 15/05/2017, 20:33 following a purchase from 08/01/2017

Friendly Claire, makes you want to order

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Acheteur Vérifié

Published on 15/05/2017, 20:32 following a purchase from 05/01/2017

A convenient site, fast delivery and quality products. Bravo le comptoir de Mathilde!

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Acheteur Vérifié

Published on 15/05/2017, 20:32 following a purchase from 09/04/2017

Almost as nice as the store!

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Acheteur Vérifié

Published on 15/05/2017, 20:31 following a purchase from 08/12/2016

nothing to add!

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Acheteur Vérifié

Published on 15/05/2017, 20:31 following a purchase from 16/12/2016

The site is clear, but perhaps a little unattractive.

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Acheteur Vérifié

Published on 15/05/2017, 20:29 following a purchase from 11/12/2016

Excellent site. Everything is super good. I share with my friends without any problem.

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Acheteur Vérifié

Published on 15/05/2017, 20:27 following a purchase from 27/04/2017

Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!

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Acheteur Vérifié

Published on 15/05/2017, 20:26 following a purchase from 23/12/2016

Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.

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Acheteur Vérifié

Published on 15/05/2017, 20:24 following a purchase from 11/12/2016

The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully

Acheteur Vérifié

Published on 15/05/2017, 20:22 following a purchase from 13/12/2016

I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully

Acheteur Vérifié

Published on 15/05/2017, 20:21 following a purchase from 10/12/2016

Tres bien!!!

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Acheteur Vérifié

Published on 15/05/2017, 20:16 following a purchase from 05/02/2017

Goods missing but immediately returned

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Acheteur Vérifié

Published on 15/05/2017, 20:16 following a purchase from 07/05/2017

2 orders and 2x very satisfied. Quality, fast shipping

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Acheteur Vérifié

Published on 15/05/2017, 20:12 following a purchase from 03/04/2017

Very good products, tasty, original... Ordered and delivered without a hitch.

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Acheteur Vérifié

Published on 15/05/2017, 20:10 following a purchase from 16/03/2017

I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)

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Acheteur Vérifié

Published on 15/05/2017, 20:09 following a purchase from 12/04/2017

very well designed

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Acheteur Vérifié

Published on 15/05/2017, 20:07 following a purchase from 05/05/2017

Everything perfect!

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Acheteur Vérifié

Published on 15/05/2017, 20:04 following a purchase from 09/04/2017

Perfect!

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