Customer reviews of Le Comptoir de Mathilde

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2017, 08:42 following a purchase from 13/01/2017

Nothing

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Acheteur Vérifié

Rating: 2 out of 5

Published on 16/05/2017, 08:37 following a purchase from 07/05/2017

Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 08:12 following a purchase from 17/01/2017

Excellent telephone service, they kindly resolved an error on my part. Chocolates very well presented, well packaged and above all super tasty!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2017, 08:05 following a purchase from 04/05/2017

Very well done website, very easy to order, great choice, just a pity that the shipping costs are so high...would it be possible to use a parcel delivery service?

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 07:58 following a purchase from 27/04/2017

fast delivery impressive packaging thank you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 07:39 following a purchase from 27/01/2017

Perfect! I recommend it!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/05/2017, 07:24 following a purchase from 07/03/2017

This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 07:17 following a purchase from 07/05/2017

fast delivery - top packaging delicious product to be enjoyed without moderation

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2017, 07:09 following a purchase from 04/04/2017

Appetizing

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 06:57 following a purchase from 23/12/2016

Very good. One of the items in my basket was no longer available, someone contacted me by phone to offer a replacement. Very good products.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/05/2017, 06:54 following a purchase from 13/03/2017

the site is good nothing to say special

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 06:39 following a purchase from 11/04/2017

Tb!!!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 06:38 following a purchase from 16/12/2016

Very good quality products!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 06:33 following a purchase from 22/11/2016

a friendly, gourmet experience that makes you want to taste more !!!!!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 00:44 following a purchase from 18/04/2017

All right!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 00:24 following a purchase from 04/01/2017

Excellent

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Acheteur Vérifié

Rating: 5 out of 5

Published on 16/05/2017, 00:20 following a purchase from 13/01/2017

very good but the shipping costs are too high

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 23:56 following a purchase from 11/12/2016

Super, fast delivery, delicious product and original presentation, I recommend it.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 23:44 following a purchase from 16/12/2016

Good products

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 23:24 following a purchase from 20/04/2017

Quite intuitive and good product descriptions

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 22:53 following a purchase from 25/11/2016

bsr nothing to reproach you

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 22:47 following a purchase from 30/04/2017

fine

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 22:37 following a purchase from 15/12/2016

Very nice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2017, 22:35 following a purchase from 06/03/2017

Pleasant and easy

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2017, 22:19 following a purchase from 05/12/2016

Fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2017, 22:06 following a purchase from 27/01/2017

Good service. Delivery on time, but still rather expensive.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 22:02 following a purchase from 17/03/2017

Very clear site, easy ordering... The products arrived in good condition: very (too?) well packaged, in a huge cardboard box!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:52 following a purchase from 19/12/2016

well

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:38 following a purchase from 14/12/2016

Very happy with my order, I recommend this merchant without hesitation.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/05/2017, 21:38 following a purchase from 27/02/2017

Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:29 following a purchase from 09/12/2016

Very good

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2017, 21:28 following a purchase from 17/02/2017

Clear and pleasant to look at

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:25 following a purchase from 16/02/2017

A site to tantalize the taste buds.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:22 following a purchase from 27/01/2017

perfect.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 21:07 following a purchase from 06/12/2016

The parcel was delivered on time. The products were in good condition and well packaged! Gifts that were a great hit with everyone!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/05/2017, 20:53 following a purchase from 08/05/2017

well

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Acheteur Vérifié

Rating: 3 out of 5

Published on 15/05/2017, 20:50 following a purchase from 01/12/2016

Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 20:47 following a purchase from 24/11/2016

Nothing to complain about, the order arrived on time, complete.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 15/05/2017, 20:47 following a purchase from 18/11/2016

beautiful and good!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/05/2017, 20:45 following a purchase from 11/12/2016

I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....

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Response from Le Comptoir de Mathilde Published on 16/05/2017

Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully