Reviews Le Comptoir de Mathilde

I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.

Our delivery took just under a month. Inquiries (made in English) were not answered.

The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!

Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.

Order received but not on time.

My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.

Late delivery

My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!

3+ weeks to recieve a small box???

These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....

Delivery much longer than expected. But good quality products

Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.

Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...

The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.

It was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.

Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.

I received broken spoons and was disappointed. On the other hand, it's still just as good.

The gift wrapping was missing ...

A broken jar of spread! Well packaged though. But satisfied overall.

Very good but one item was missing from my parcel. The rest ok

Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday

Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!

Shame, good products but incomplete order!

Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.

Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?

Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.

Decu ded papillottes there was only fruit pasta in it when it should be mixed.

Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.

Small, sloppy packaging

Fast delivery and as pleasant as ever

Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.

Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.

Tempting photos of the site.

It's too sweet

I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.

Very expensive! Mustard pots are tiny

On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"

Delivery 3 to 5 working days, received 2 weeks after order.

It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...

Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.