Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 412 published reviews
5 5 324 83% 4 564 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.

All reviews

J
Justine C.
Rating: 5 out of 5
following a purchase from 26/05/2026
I recommend the product, perfectly packaged! Nothing to say!
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Frédéric B.
Rating: 3 out of 5
following a purchase from 27/05/2026
Order of chocolates arrived melted at destination but fortunately the customer service is very competent
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Response from Le Comptoir de Mathilde
Hello Frédéric,

Thank you for your feedback and we are pleased to learn that you appreciated the responsiveness of our customer service. We understand the disappointment related to your chocolate order, and we hope you will have the opportunity to fully enjoy our products in the future.

Best regards,
Le Comptoir de Mathilde
S
Sylvie G.
Rating: 5 out of 5
following a purchase from 27/05/2026
Very good products, well packaged for delivery and it was fast
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Oceane M.
Rating: 5 out of 5
following a purchase from 27/05/2026
delicious products
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Estelle L.
Rating: 5 out of 5
following a purchase from 28/05/2026
Very good products in a rather elegant basket to make a nice gift.
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R
Remi B.
Rating: 2 out of 5
following a purchase from 26/05/2026
I saw the different mustard pots a bit bigger than what I received. The size of the mustard pot is really ridiculous
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Melanie L.
Rating: 5 out of 5
following a purchase from 23/05/2026
Very well packaged, true to the photo, thank you
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Perrine C.
Rating: 5 out of 5
following a purchase from 23/05/2026
Super
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C
Carine B.
Rating: 5 out of 5
following a purchase from 22/05/2026
I had an issue with a jar of crepes. The follow-up on the problem was handled very quickly and the replacement as well
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Nadege C.
Rating: 5 out of 5
following a purchase from 25/02/2026
Very satisfied
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Chantal V.
Rating: 5 out of 5
following a purchase from 15/05/2026
I love it!!!
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Muriel A.
Rating: 5 out of 5
following a purchase from 13/05/2026
The products are true to themselves: delicious. Congratulations
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Elisa F.
Rating: 5 out of 5
following a purchase from 19/05/2026
Super fast in ordering, product as described and makes you want it. The gift boxes are well stocked
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Sabrina F.
Rating: 2 out of 5
following a purchase from 04/05/2026
Delay far too long
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Response from Le Comptoir de Mathilde
Hello Sabrina,

Thank you for taking the time to share your opinion.

We are sorry that the delivery time seemed too long to you. Your order was for a personalized sugar box, a custom-made product with a preparation and shipping time of 8 to 14 working days, as indicated at the time of ordering.

However, we understand your disappointment and take your feedback into account. The satisfaction of our customers remains our priority.

Best regards,
The Comptoir de Mathilde team
F
Flora B.
Rating: 4 out of 5
following a purchase from 19/05/2026
Very fast shipping. A bit disappointed by the quality of the chocolate, we have a hard time distinguishing the different flavors, it's a shame. Nice packaging for Mother's Day.
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C
Christelle D.
Rating: 4 out of 5
following a purchase from 17/05/2026
I just have a comment, we should differentiate the billing address and the delivery address. If we want to make a gift... the delivery becomes a "mess"
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Benoit D.
Rating: 5 out of 5
following a purchase from 15/05/2026
Very good products
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Sophie B.
Rating: 5 out of 5
following a purchase from 15/05/2026
Package conforms to the order. However, it was not delivered to the indicated parcel relay but the person was contacted to choose a new parcel relay.
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Nicole L.
Rating: 5 out of 5
following a purchase from 16/05/2026
Excellent, cannelés, crêpes, rum babas. I highly recommend these delicious desserts.
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Marie-Line G.
Rating: 5 out of 5
following a purchase from 15/05/2026
Fast reception. Very careful packaging. Delicious chocolates and terrines! Happy with the order!
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Cinthia S.
Rating: 5 out of 5
following a purchase from 14/05/2026
Perfect
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François V.
Rating: 5 out of 5
following a purchase from 13/02/2026
excellent
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Nathalie V.
Rating: 5 out of 5
following a purchase from 22/03/2026
Excellent products. Very nice surprises, like the white chocolate-hazelnut spread that I really liked, even though I'm not particularly a fan of white chocolate to begin with. I can't wait to try the other spreads when I finish this jar.
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Fanny L.
Rating: 5 out of 5
following a purchase from 23/04/2026
Always very good products
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Isabelle V.
Rating: 4 out of 5
following a purchase from 12/03/2026
Too bad the painting chocolate was too thick, too hard to eat for a child
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Response from Le Comptoir de Mathilde
Hello Isabelle,

Thank you very much for your feedback and your rating. We are delighted that you tried our painting chocolate. We take your comment regarding its thickness into account and we will examine it to improve the experience for younger ones. Your opinion is precious to us!

Best regards,
The team at Comptoir de Mathilde
M
Marjorie V.
Rating: 5 out of 5
following a purchase from 14/04/2026
I love the Comptoir de Mathilde, especially the Babas ;-)
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Bianciotto B.
Rating: 5 out of 5
following a purchase from 21/02/2026
fast shipping and excellent products.
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L
Lara C.
Rating: 5 out of 5
following a purchase from 01/04/2026
Top, very responsive customer service and a business that cares about its clients! Interesting discounts and quality products
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R
Régine D.
Rating: 5 out of 5
following a purchase from 12/03/2026
perfect products as usual
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S
Séverine Q.
Rating: 5 out of 5
following a purchase from 25/03/2026
Good products
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C
Coumba D.
Rating: 5 out of 5
following a purchase from 10/03/2026
Great! And I'm about to order again
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V
Véronique M.
Rating: 5 out of 5
following a purchase from 16/03/2026
The products are excellent and the package arrived quickly.
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M
Marco D.
Rating: 5 out of 5
following a purchase from 17/02/2026
It is the best hazelnut paste we know.
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C
Christelle A.
Rating: 5 out of 5
following a purchase from 21/03/2026
Well received very well packaged I recommend
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Aurélie T.
Rating: 5 out of 5
following a purchase from 29/03/2026
Order complete and received on time. Perfect packaging. Very good chocolates
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Caroline C.
Rating: 5 out of 5
following a purchase from 19/03/2026
Everything was ok.
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Hélène R.
Rating: 5 out of 5
following a purchase from 15/04/2026
Delicious!
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C
Charlotte M.
Rating: 5 out of 5
following a purchase from 10/03/2026
I ordered chocolates and babas for a birthday. They were perfectly protected inside. Beautiful presentation.
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Sandrine D.
Rating: 5 out of 5
following a purchase from 13/04/2026
Perfect, impeccable package and top products.
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Pierre M.
Rating: 5 out of 5
following a purchase from 27/03/2026
Fast delivery. Product conforms to the order. Product well packaged.
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