Customer reviews of Le Comptoir de Mathilde

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 6 358 published reviews
5 5 273 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

All reviews

C
Celia M.
Rating: 5 out of 5
following a purchase from 02/12/2022
Perfect
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Dominique B.
Rating: 4 out of 5
following a purchase from 05/12/2022
Ditto
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pauline L.
Rating: 4 out of 5
following a purchase from 27/11/2022
An original and perfect gift! But be careful, because the delivery time is longer than expected!
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Asselbur A.
Rating: 2 out of 5
following a purchase from 28/11/2022
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
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Emilie L.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very happy with my purchase
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SYLVIE B.
Rating: 5 out of 5
following a purchase from 02/12/2022
Good site
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Florence B.
Rating: 5 out of 5
following a purchase from 05/12/2022
The site is very well designed. I quickly found what I wanted. Fast and well respected delivery. Package very well protected.
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Carole R.
Rating: 3 out of 5
following a purchase from 06/12/2022
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
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Joel B.
Rating: 1 out of 5
following a purchase from 08/12/2022
Expensive and misleading photos I would not take anything from them sorry
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Sophie G.
Rating: 5 out of 5
following a purchase from 07/12/2022
Fast shipping, perfect package! Quality products
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Lola C.
Rating: 5 out of 5
following a purchase from 04/12/2022
Fairly fast delivery: order placed on a Sunday evening, arrived Friday lunchtime. Very well packaged and protected. Can't comment on taste as it was a gift.
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Bruno C.
Rating: 2 out of 5
following a purchase from 02/12/2022
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
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Paul B.
Rating: 5 out of 5
following a purchase from 25/11/2022
Fast and efficient despite small damage
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Sandra C.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good neat packaging
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Zoë P.
Rating: 5 out of 5
following a purchase from 09/11/2022
Great value for money
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Hélène C.
Rating: 5 out of 5
following a purchase from 06/12/2022
Very nice site, easy navigation to access products
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Delphine P.
Rating: 4 out of 5
following a purchase from 06/11/2022
The website is easy to use and makes you want to discover the Comptoir de Mathilde product range.
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Mélissa M.
Rating: 5 out of 5
following a purchase from 25/11/2022
Fast delivery and very well packaged
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Elodie C.
Rating: 5 out of 5
following a purchase from 25/11/2022
Well received parcel, extremely well packaged to avoid shocks and that's much appreciated!
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Josefa F.
Rating: 3 out of 5
following a purchase from 25/11/2022
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
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Franck R.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good products.
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Aurélie C.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very neat packaging, fast delivery. I recommend it!
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priscilla P.
Rating: 5 out of 5
following a purchase from 25/11/2022
very happy with my order, well packaged, good service and delivery as expected thank you very much to the store for its kindness and friendliness, treats to chew and recipe booklet welcome more than satisfied
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Sophie B.
Rating: 3 out of 5
following a purchase from 25/11/2022
Products always top, but delivery time much longer than advertised!
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david D.
Rating: 5 out of 5
following a purchase from 02/12/2022
TOP site!!!
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Alain T.
Rating: 5 out of 5
following a purchase from 01/12/2022
As a loyal customer of Comptoir de Mathilde, we were not disappointed! Clear site, easy navigation between sections, clear explanations of products, choice and quality! Secure right through to payment! The various delivery methods are reassuring! Fast, accurate delivery, just like Comptoir de Mathilde! All the jars and our gingerbread man were wrapped in a protective cocoon - well done to Claire for the packaging! In short, satisfied from start to finish!
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Paola P.
Rating: 5 out of 5
following a purchase from 01/12/2022
As described. Ideal as a gift. Fast delivery
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laurent B.
Rating: 5 out of 5
following a purchase from 27/11/2022
Good site. Delivery a little long but there was no rush. Very very well packed.
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Celia M.
Rating: 4 out of 5
following a purchase from 02/12/2022
I am very happy with my delivery, however I have a package with small jars of Spread that arrived broken.
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anne catherine B.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good
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laetitia L.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good reception of the products, well packaged and with a little note that is a pleasure to read!
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Christine S.
Rating: 2 out of 5
following a purchase from 25/11/2022
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
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yannick M.
Rating: 3 out of 5
following a purchase from 25/11/2022
well packaged, a little slow to ship
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Claire D.
Rating: 5 out of 5
following a purchase from 30/11/2022
The site is very well done, fast delivery, perfectly packaged for shipping, very beautiful and delicious products.
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Priscillia K.
Rating: 3 out of 5
following a purchase from 21/11/2022
Clear headings and easy-to-find products.
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Linda C.
Rating: 5 out of 5
following a purchase from 25/11/2022
very well packaged shipment, quality products, all +++.
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Aleksandar D.
Rating: 5 out of 5
following a purchase from 25/11/2022
Top products as usual at Comptoir de Mathilde! Fast delivery and very well packaged. Thanks to Félicia who processed my order!
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Sandra S.
Rating: 2 out of 5
following a purchase from 25/11/2022
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
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anne-isabelle T.
Rating: 2 out of 5
following a purchase from 25/11/2022
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
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Mikaël R.
Rating: 5 out of 5
following a purchase from 25/11/2022
Very good
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