/10
★★★★★
based on 6256 reviews published
★★★★★
based on 6256 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!
Marlène D.
purchased on 03/04/2025
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1
/5
★☆☆☆☆
Not received yet
Doris G.
purchased on 01/04/2025
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1
/5
★☆☆☆☆
Product expired a month later, very bad customer service experience, I will not buy there again
Arthur G.
purchased on 31/03/2025
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1
/5
★☆☆☆☆
I did not receive the right cakes, and I did not get a response to my question about this issue.
Claire W.
purchased on 27/03/2025
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1
/5
★☆☆☆☆
I HAVE NOT RECEIVED MY PACKAGE
Rami E.
purchased on 15/03/2025
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1
/5
★☆☆☆☆
On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.
Alejandro D.
purchased on 09/03/2025
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1
/5
★☆☆☆☆
Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful
Mylene D.
purchased on 17/02/2025
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1
/5
★☆☆☆☆
I did not receive my order. Very disappointed.
Véronique M.
purchased on 15/02/2025
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1
/5
★☆☆☆☆
I did not receive my order and the requested products.
Gérard P.
purchased on 13/02/2025
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1
/5
★☆☆☆☆
The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!
Maxime B.
purchased on 04/02/2025
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1
/5
★☆☆☆☆
I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.
Marie-claudine B.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.
Catherine P.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.
Claude C.
purchased on 02/02/2025
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1
/5
★☆☆☆☆
I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.
Marie Françoise L.
purchased on 27/01/2025
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1
/5
★☆☆☆☆
I never received my order, and I haven't heard back from customer service in over a week.
Christine V.
purchased on 15/01/2025
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1
/5
★☆☆☆☆
I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.
Markus P.
purchased on 17/01/2025
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1
/5
★☆☆☆☆
I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!
Sylvaine L.
purchased on 18/01/2025
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1
/5
★☆☆☆☆
Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.
Martine M.
purchased on 01/01/2025
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1
/5
★☆☆☆☆
I only received part of my order; I sent a complaint and still no reply.
Laurence G.
purchased on 20/12/2024
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1
/5
★☆☆☆☆
Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place
James P.
purchased on 10/12/2024
1
/5
★☆☆☆☆
Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???
Bérénice N.
purchased on 24/12/2024
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1
/5
★☆☆☆☆
Package not received
Sophie D.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Does not respect delivery times. Disgraceful during the holiday season, a rip-off!
Anaïs T.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.
Guillaume K.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My orders never arrived
Nicolas V.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My parcel arrived and the gift box was torn. I made a request and never got a reply.
Nicolas P.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
Laurent B.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
My order was not complete! !!!!!
Claire R.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
Amélie M.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
I have not been delivered
Boutinaud B.
purchased on 13/12/2024
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