/10
★★★★★
based on 4169 published reviews
★★★★★
based on 4169 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Parcel received quickly in good condition and the syrup is perfect.
Florence L.
purchased on 11/02/2024
Translated review1/5
★☆☆☆☆
Honestly disappointed with the customer service because I received an expired product. I contacted them the same day I received my order, the person on the phone said she would refund me, but to this day I haven't received anything. Frankly, I wouldn't recommend them again, even though I'm used to ordering from them several times a year.
Sylvie C.
purchased on 12/11/2023
Translated review1/5
★☆☆☆☆
One bottle was missing, never received an awnser from the store!
Aurora V.
purchased on 07/01/2024
Translated review1/5
★☆☆☆☆
Complicated delivery with UPS, we were unable to collect our order. We would have to change delivery or relay point. They didn't understand our request. In short, we don't have our parcel.
Cindy R.
purchased on 06/01/2024
Translated review1/5
★☆☆☆☆
Delivery times respected.
Pierre B.
purchased on 06/01/2024
Translated review1/5
★☆☆☆☆
Bottles have been offered broken . Have emailed you guys to date no response now 4 days
Mrj J.
purchased on 27/12/2023
Translated review1/5
★☆☆☆☆
My package was not given a commercial invoice. And is now being returned to les tresors. I should have received the by now, but customer service would not answer me back
Justin P.
purchased on 20/12/2023
1/5
★☆☆☆☆
No serious follow-up when there's a problem I'm still waiting for my order and no news. They were gifts for Christmas
Philippe S.
purchased on 07/12/2023
Translated review1/5
★☆☆☆☆
Not yet received my parcel!! so not happy!
Dany D.
purchased on 21/12/2023
Translated review1/5
★☆☆☆☆
I still haven't received my order
Christiane S.
purchased on 29/09/2023
Translated review1/5
★☆☆☆☆
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
Céline M.
purchased on 21/11/2023
Translated review1/5
★☆☆☆☆
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
Diane H.
purchased on 11/12/2023
Translated review1/5
★☆☆☆☆
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
Fabien S.
purchased on 08/12/2023
Translated review1/5
★☆☆☆☆
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
Tisha S.
purchased on 10/12/2023
1/5
★☆☆☆☆
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
Marie Elise L.
purchased on 10/12/2023
Translated review1/5
★☆☆☆☆
Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.
Shana R.
purchased on 28/11/2023
Translated review Answer from Les Trésors d’Érable
Hello Madam.
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
1/5
★☆☆☆☆
There is a product missing from my parcel (walnuts). I would like a refund.
Charline Q.
purchased on 20/11/2023
Translated review1/5
★☆☆☆☆
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
Marjorie G.
purchased on 06/12/2023
Translated review1/5
★☆☆☆☆
I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.
Bernard K.
purchased on 05/12/2023
Translated review1/5
★☆☆☆☆
I am missing part of my order and have not been informed...
Alain F.
purchased on 06/12/2023
Translated review