Reviews Les Trésors d’Érable

I had to go pick up my package myself at a pickup point and never received a response to my dissatisfaction email messages

I ordered from the Les Trésors d'érable shop the Sortilège pack. Upon receipt at the relay point, one of the bottles had a pierced cap and was leaking: about a third of the content had spilled in the box. Impossible to make a reservation with UPS, but the problem seems to come from the packaging (box too loaded).

I am disappointed with the cake expiration date 09/25, plus I have a batch of 3 packages. Nowhere was a short expiration date specified. Everything else is fine because I know the products.

The cookies order they were all melted

The products I received are expired! It's a shame given the price!

Only 4 bottles delivered (ordered 6) already written 3 emails for clarification... so far not a single response... One can only say A W F U L

I still haven't received my order!!

A client for several years, the site Les Trésors d'Érable ensured both quality products and customer experience. Today, it is a disaster. One time out of two, the ordered products are not available, and customer service is absent, especially regarding refunds.

No delivery received

I have never received my order, already more than 10 days late and no news......

I still haven't received my package and no one informed me that an item was out of stock, therefore it is arriving very late and it will be offered later than the scheduled date. Moreover, no apologies from the company, just a refund proposal. Best regards, JD

Fast delivery, good special products

Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...

Acceptable products, horrible customer service. They do not respond

Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!

Not received yet

Product expired a month later, very bad customer service experience, I will not buy there again

I did not receive the right cakes, and I did not get a response to my question about this issue.

I HAVE NOT RECEIVED MY PACKAGE

On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.

Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful

I did not receive my order. Very disappointed.

I did not receive my order and the requested products.

The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!

I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.

The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.

The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.

I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.

I never received my order, and I haven't heard back from customer service in over a week.

I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.

I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!

Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.

I only received part of my order; I sent a complaint and still no reply.

Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place

Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???

Package not received

Does not respect delivery times. Disgraceful during the holiday season, a rip-off!

I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.

My orders never arrived

My parcel arrived and the gift box was torn. I made a request and never got a reply.