/10
★★★★★
based on 4224 published reviews
★★★★★
based on 4224 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I'm missing the Bison terrine, I sent a Mail, but to date no reply, what should I deduce?
Céline M.
purchased on 21/11/2023
Translated review1/5
★☆☆☆☆
Hello, my parcel was missing a 5-pack of maple cookies..... which I reported to Céline by phone and e-mail. If "Les Trésors d'Erable" controlled their stock and delivery, they would have noticed that I was telling the truth. Next grey, if there is one, I'll open the parcel before the deliveryman disappears. What a shame!
Diane H.
purchased on 11/12/2023
Translated review1/5
★☆☆☆☆
Good contact with customer service but UPS delivery service to forget. Impossible to get my package and UPS does not respond.... Order placed on 09/12 and 15 days later still nothing. To be continued. Don't work with UPS anymore and you'll get more customers.
Fabien S.
purchased on 08/12/2023
Translated review1/5
★☆☆☆☆
My items came damaged. They were not properly packed. I was also charged an additional $75 shipping fee on items that were for free shipping .
Tisha S.
purchased on 10/12/2023
1/5
★☆☆☆☆
I paid more than 8 € in UPS fees to be delivered at home and while we were present the package was in relay which would not have cost me anything. Thanks for the commercial effort
Marie Elise L.
purchased on 10/12/2023
Translated review1/5
★☆☆☆☆
Honestly, it's been 2 times that I've placed an order and 2 times that I've had a problem with my order. Either the packaging is completely damaged or my product is received with the tape open (which is what happened with this recent order), and finally the fault of the opened package was put back on the deliveryman whereas the parcel was delivered nickel (better than the products inside) I find that not terrible level SAV. When you buy as a gift, you're not obliged to receive products in a box that's already been opened. A refund was planned on 01/12 but I still haven't received it as of 19/12. E-mail sent but no response and a refund that apparently takes 2 to 8 days to be delivered. I wouldn't recommend it. Otherwise the delivery is well respected.
Shana R.
purchased on 28/11/2023
Translated review Answer from Les Trésors d’Érable
Hello Madam.
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
The product was reimbursed and offered to you, you mustn't abuse it, a thank you would be the least you could do ... what do you want? 100€ maybe?
1/5
★☆☆☆☆
There is a product missing from my parcel (walnuts). I would like a refund.
Charline Q.
purchased on 20/11/2023
Translated review1/5
★☆☆☆☆
Delivery to a different relay than the one chosen and above all the wrong quantity received and no response after contacting the site. Delivery of 4 boxes of cookies instead of 4 x 5 boxes...
Marjorie G.
purchased on 06/12/2023
Translated review1/5
★☆☆☆☆
I received my order, but I was supposed to receive a gift box for orders over 50€. I did not receive the gift box, even though my order was for 60.89€. I am very disappointed by this misleading advertising.
Bernard K.
purchased on 05/12/2023
Translated review1/5
★☆☆☆☆
I am missing part of my order and have not been informed...
Alain F.
purchased on 06/12/2023
Translated review1/5
★☆☆☆☆
It arrived broken, I called they said they would send it back but I have no news.....
Arnaud M.
purchased on 02/12/2023
Translated review1/5
★☆☆☆☆
Delivery charge when it was supposed to be free, packaging paid for but received loose in a single box
Martine S.
purchased on 03/12/2023
Translated review1/5
★☆☆☆☆
The jars of maple butter leaked. They must have suffered quite a few knocks during transport. Some of the lids showed signs of impact. Fortunately, the glass didn't break.
Delphine D.
purchased on 27/11/2023
Translated review1/5
★☆☆☆☆
Not satisfied with this site, the package "shipped" according to them never arrived at its destination. Customer service is unresponsive. I do not recommend ordering from this site.
Aurélien Z.
purchased on 16/09/2023
Translated review1/5
★☆☆☆☆
The requested home delivery was made to a relay point even though I had paid a supplement for home delivery
Sophie P.
purchased on 22/11/2023
Translated review1/5
★☆☆☆☆
A total of 4 products worth approx. 30 euros are missing from my order. There has been no response to my complaint about this using the contact form to date. However, the full amount was debited from my account. I will never order there again. It's really cheeky when 4 products are forgotten to be sent.
Karin G.
purchased on 27/10/2023
Translated review1/5
★☆☆☆☆
Bjr I had to return my package because it was too damaged, a risk of breakage inside and still no new shipment.
Evelyne B.
purchased on 09/11/2023
Translated review1/5
★☆☆☆☆
Hello, the parcel I have received does not correspond to the order I have warned tresors derable and celine it's been more than a week and no news I will be obliged to make intervene whoever right please intervene quickly greetings
Philippe S.
purchased on 13/11/2023
Translated review1/5
★☆☆☆☆
I have sent a request to return my order and am being ignored by Customer Service.
Halat L.
purchased on 07/11/2023
Translated review1/5
★☆☆☆☆
2 cans of maple syrup had dents.
Aysim S.
purchased on 01/11/2023
Translated review