/10
★★★★★
based on 4224 published reviews
★★★★★
based on 4224 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Incomplete parcel
Benoit N.
purchased on 29/10/2023
Translated review1/5
★☆☆☆☆
The expiry date is too close. Less than a year.
Frédérique M.
purchased on 29/10/2023
Translated review1/5
★☆☆☆☆
I've bought 4 natural barometers but none of them work.
Nicolas P.
purchased on 16/10/2023
Translated review1/5
★☆☆☆☆
The delivery did not conform to the order and what was displayed on the site: I was delivered Mario cakes instead of Leclerc Celebration cakes! I've sent two messages about this with no response from Trésors d'Erable. If I don't hear from them by the end of the week, I'm going to lodge a complaint with UFC Que Choisir for deception.
Jean-marie C.
purchased on 23/10/2023
Translated review1/5
★☆☆☆☆
UPS just contacted me saying that they can't deliver the package because it contains alcohol. I would like the refund.
Donald S.
purchased on 19/10/2023
1/5
★☆☆☆☆
I never received the order. Also no notification from the parcel service
Guido V.
purchased on 14/10/2023
Translated review1/5
★☆☆☆☆
I have tried to contact you via email and from your website to let you know that the order was missing a 5-pack of cookies and so far I have not received any feedback. Please get back to me as soon as possible.
Audrey S.
purchased on 04/10/2023
Translated review1/5
★☆☆☆☆
After-sales service contacted by e-mail for a problem with the expiry date of one of the products ordered: after 1 week, still no return...
Nadine C.
purchased on 28/09/2023
Translated review1/5
★☆☆☆☆
Les Trésors d'Érable is not to blame; it's the GLS carrier that seriously damaged the manhole of my lift pump, which is in my garden. I've already reported this, but so far there's been no response.
Charles M.
purchased on 01/10/2023
Translated review Answer from Les Trésors d’Érable
Hallo, die Bearbeitung Ihres Rechtsstreits mit dem Spediteur ist noch nicht abgeschlossen und betrifft nicht unsere Website.
1/5
★☆☆☆☆
After ordering UPS contacts me (message on answering machine) to inform me that the place of delivery is no longer in their allocation. So I have to contact UPS with a premium rate number, which I refuse. I contact the website where I ordered and they were very reactive. They informed me that the carrier GLS would deliver my order. 5 days later no news! No delivery! I'm going to relaunch the website. But for the moment I have paid and no delivery of the products. I'll change my mind if I'm delivered very quickly.
Bruno M.
purchased on 13/09/2023
Translated review Answer from Les Trésors d’Érable
Hallo, die Lieferung war kompliziert, entschuldigen Sie bitte die Verzögerung durch den Spediteur.
1/5
★☆☆☆☆
I rate Les Trésors d'Érable very to very poorly. Ordered two different dreamcatchers, one brown and one black, I am sent two black ones. About this I have sent 2 messages and I am still waiting for a response and solution. Sad, very sad for a store that sells stuff from "real Indians and then acts this way. Real Indians are loyal, but this company certainly is not. I recommend that you order NOTHING here!
Nancy K.
purchased on 20/08/2023
Translated review1/5
★☆☆☆☆
I still haven't received my parcel
Jerome L.
purchased on 11/07/2023
Translated review Answer from Les Trésors d’Érable
das Paket wurde im Relais abgeholt.
1/5
★☆☆☆☆
Order not complete! Never got a reply to my complaint!
Alexandrine F.
purchased on 26/06/2023
Translated review1/5
★☆☆☆☆
The delivery went very badly, instead of the collection point nearby, I went to pick up my package 15 km from home! Thank you GLS . As long as you have this delivery man, I'll never order from you again! And I'll tell everyone about it...
Didier R.
purchased on 11/05/2023
Translated review Answer from Les Trésors d’Érable
Guten Tag, Sie haben die Möglichkeit, UPS als Versandart zu wählen, herzlich willkommen
1/5
★☆☆☆☆
They sent the parcel but never received notice of the stock , the parcel returned to them and after several requests the parcel was not sent back to me or even refunded the money
Mattia V.
purchased on 26/03/2023
Translated review Answer from Les Trésors d’Érable
Bonjour,
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
Le colis a été livré chez vous avec votre signature le 19 mai 2023, cordialement t
1/5
★☆☆☆☆
Very disappointed in their sense of customer service. A package received quickly but incomplete. 1 error may have happened, but no response to my 2 emails sent: it's not even worth 1 star.
Jonathan B.
purchased on 05/04/2023
Translated review Answer from Les Trésors d’Érable
Ihr Problem wurde gelöst , entschuldigen Sie die Wartezeit
1/5
★☆☆☆☆
I want to put 5 stars but can't. Excellent syrup and easy ordering and fast delivery
Jocelyne A.
purchased on 04/04/2023
Translated review1/5
★☆☆☆☆
I did not receive my package
Laurent D.
purchased on 29/03/2023
Translated review Answer from Les Trésors d’Érable
Hallo, wenden Sie sich an den Kundenservice für Lieferprobleme
1/5
★☆☆☆☆
I refused my stale order upon arrival
Catherine P.
purchased on 08/03/2023
Translated review1/5
★☆☆☆☆
I had to chase the package to several points that were actually not the delivery person's relay points. This is nonsense. Result a lot of time wasted for nothing.
C. B.
purchased on 05/03/2023
Translated review