/10
★★★★★
based on 6256 reviews published
★★★★★
based on 6256 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
Stevens G.
purchased on 08/12/2024
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2
/5
★★☆☆☆
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
Avi E.
purchased on 15/03/2025
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3
/5
★★★☆☆
Completely overpriced but VERY delicious
Birgit S.
purchased on 16/03/2025
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3
/5
★★★☆☆
Nothing you comment on. Order progressed as one would expect.
Thomas A.
purchased on 11/03/2025
3
/5
★★★☆☆
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
Valérie H.
purchased on 01/03/2025
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2
/5
★★☆☆☆
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
Dylan M.
purchased on 27/02/2025
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3
/5
★★★☆☆
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
Boyer M.
purchased on 03/03/2025
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3
/5
★★★☆☆
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
Aankoop D.
purchased on 02/03/2025
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2
/5
★★☆☆☆
On my last order, I am missing an item, no news for the moment
Olivier B.
purchased on 26/02/2025
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2
/5
★★☆☆☆
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
Samantha C.
purchased on 15/02/2025
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3
/5
★★★☆☆
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
Elodie G.
purchased on 13/02/2025
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2
/5
★★☆☆☆
Both cans of maple syrup were dented
David L.
purchased on 13/02/2025
3
/5
★★★☆☆
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
Dominique T.
purchased on 04/02/2025
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3
/5
★★★☆☆
The ice cider received is not the one I ordered. I left a message on your site.
Martine C.
purchased on 04/02/2025
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3
/5
★★★☆☆
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
Jürgen K.
purchased on 21/01/2025
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3
/5
★★★☆☆
All the soup cans arrived dented, but the rest were fine.
Elisabeth L.
purchased on 07/01/2025
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3
/5
★★★☆☆
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
Jeanne L.
purchased on 14/01/2025
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3
/5
★★★☆☆
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
Véronique B.
purchased on 11/01/2025
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2
/5
★★☆☆☆
Free delivery charge of €2.50 for every €100 spent.
Hussein M.
purchased on 07/01/2025
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3
/5
★★★☆☆
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
Hervé P.
purchased on 05/01/2025
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3
/5
★★★☆☆
Very good products, long delivery
Coralie D.
purchased on 02/01/2025
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3
/5
★★★☆☆
I do not understand that the delivery address is not respected.
Gilbert R.
purchased on 27/12/2024
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3
/5
★★★☆☆
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
Celine M.
purchased on 23/12/2024
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2
/5
★★☆☆☆
Gift box received completely broken, a pity as it was for a Christmas present.
Emilie D.
purchased on 19/12/2024
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3
/5
★★★☆☆
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
Sabine G.
purchased on 17/12/2024
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3
/5
★★★☆☆
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
Jörg F.
purchased on 13/11/2024
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3
/5
★★★☆☆
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
Claire T.
purchased on 15/12/2024
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3
/5
★★★☆☆
UPS delivery charges were not mentioned in the order.
Bietry F.
purchased on 13/12/2024
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3
/5
★★★☆☆
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
Mélanie B.
purchased on 12/12/2024
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3
/5
★★★☆☆
The parcel arrived fine but it's a shame I didn't get any samples from the store.
Clément G.
purchased on 12/12/2024
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