Reviews Les Trésors d’Érable

Incomplete and inaccurate order...

Package arrived within the announced deadlines. Items well protected in a large box. So no issues with logistics. The mediocre rating is explained by the prices applied: too expensive for what it is: the candies sold in small quantities, the maple water that was just tapped from nature and then packaged in a carton, does not justify the price since it is not a processed product. Finally, no confirmation by email after the order was validated. This order may have been made following a commercial offer. Normally, I would not be able to make purchases on this site.

Unfortunately, a part of the order is still missing.

A product is missing from my order. I received no information beforehand and discovered it when opening the package. I am still waiting for this product and do not know when I will receive it.

The products were as expected. But the cardboard and the gift box arrived in a deplorable state. The metal box is not usable.

3 missing products (3 metal boxes) invoiced. I just made a complaint to customer service. Waiting for a response.

I did not receive my order in full, I have sent several emails without responses and yet everything is paid...

Unfortunately, the packaging of the merchandise was not sufficient, several packets of biscuits were damaged. I will not be able to offer them for the end of year holidays. Packaging needs improvement.

I am satisfied with the product I knew because discovered in Canada (Quebec) but I am disappointed with the quantity while larger packaging exists

The beautiful bottles, nothing to say, however the package was half crushed and opened upon arrival, but otherwise the bottles are sublime, thank you.

The products are perfect, too bad the tracking information is so catastrophic... Announcements of shipments when the carrier does not have the products two months before the arrival date, twice an announcement of imminent arrival and then... nothing. And finally, when I asked if they could provide me with reliable information about the delivery (after the theoretical delivery date and three false delivery announcements), I received a response that was borderline polite and could even seem sarcastic. In short, the products are great!

A product was missing from my order. I have already sent 2 messages and received no response.

Package received with broken goods inside, I sent them a message and to this day no response

2 Cans out of 5 with dents, they are still cans but may not be packaged well enough to be properly protected.

I filed a complaint because the maple syrup was expired for six months, too bad because the other products are good

Perfect

Hello, I sent you an email regarding the order I received very well packaged. However, the presentation of your product showed a 375 ml product while the bottles are 350 ml. I was asking in this email why, and what commercial gesture you would concede considering the price of the items. Respectfully

Very good products. However, the package was incomplete (and without a delivery note) and the contact with customer service was more than brief, which I had to follow up on before getting a response.

Hello, I sent you a complaint regarding a problem with a product and I have not received any response from you. This is mainly what is bothering me more than anything else, so I hope to be in touch with you to rectify my rating. Best regards.

Two packets of biscuits were missing from the received package.

I am very satisfied with the products from Les Trésors d'érable. But I had a very bad experience with the carrier Dpd. I was supposed to be delivered in 24 to 48 hours to my home. After receiving the delivery slot (4 hours), I waited at home in vain, since at the end of the slot I received a text message informing me that my package would be delivered to a relay point, without specifying a date! This package arrived two days later at the relay point, 6 days after my order. I would have saved a lot of time with a direct delivery to the relay point!

Not warned that my package had arrived

Delivery time is way too long, ordered on September 3 and only received (going to pick up) on September 13, no home delivery but paid for it anyway

The shipping costs for frozen goods are exorbitant. Moreover, nothing guarantees that the blueberry jam comes from Canada or that the blueberries come from there, nothing is indicated on the jar

Very good product but no response to my complaint regarding an order error that I reported within the hour that followed. Disappointment of not being able to order the products I needed in the end.

The order / tracking perfect. However, the delivery.... the first package received was impeccable. The second package delivered after a complaint, bottles that were not in the original box, super sticky and one item less out of 12, the caps detached. I exchanged, sent photos to your services and .... nothing Best regards Mrs. Ameur

Unfortunately, the Celebration TRUFFÉES ÉRABLE have already reached the expiration date of 18.08.2025. I wanted to give it as a gift at the end of September, but I can no longer do that. These should have at least 3 months of shelf life displayed after delivery. Since I intentionally chose the regular price and not the reduced ones, I am dissatisfied with the delivery. What a shame.

Pros: 1. Clear web store that navigates easily and quickly. 2. Wide range of Canadian products 3. Sufficient payment methods 4. Offered discounts (bulk discount, newsletter subscription) Cons: 1. Insufficient shipping methods 2. Among the shipping methods, an option for a pickup point is offered.

In fact, the loyalty discount only covers the shipping costs.

We are not satisfied UPS it took several days to find our package not to mention the time spent on the phone Best regards

Order not received to date...

I had ordered a bottle of rum which I learned during the receipt of my other items was no longer available and therefore refunded. I would have preferred to wait and receive it and simply a message indicating this before shipping...

I had contacted you to tell you that a bottle of maple syrup was broken. And I never received a response.

I ordered 3 bottles but only received 2 and paid for 3.

Satisfaction yes and no - no because the metal biscuit box I ordered to open arrived dented.

Only received 1 out of 4 liters, but they shipped the missing syrup fast

I only received a confirmation of my order by email but then no shipping information. Therefore, I asked by email for the shipping information but I never got a response.

The products are excellent but the delivery is deplorable

I had a hard time recovering my order. The pickup point was closed every time I went there (4 times) I sent you a help request twice without any response from you!!! This is not serious!!!

No tracking and order placed on May 19 and to this day still nothing received. It will soon be a month. You have the money. I do not have my chairs. Big disappointment. I am waiting eagerly.