/10
★★★★★
based on 4224 published reviews
★★★★★
based on 4224 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Disappointed by the packaging. Given the price, a box would have been nice as well as a little note in the parcel, the invoice well positioned to avoid it being completely crumpled ... as is done by other exporters.
Karine M.
purchased on 26/11/2023
Translated review2/5
★★☆☆☆
Order arrived incomplete. No information despite 2 email reminders. I finally had to call to get just one. A priori, the rest of my order will be sent back to me, I'm waiting...
David S.
purchased on 24/11/2023
Translated review3/5
★★★☆☆
This site offers Canadian products but some are excessively expensive (eg: a jam at 10 €! 250g) they are certainly very good but it does not justify the prices.
Michelle �.
purchased on 26/11/2023
Translated review2/5
★★☆☆☆
I did not receive the correct article ordered but another which is less expensive than the price paid without any explanation. I made a complaint which has remained unanswered to this day.
Christine B.
purchased on 25/11/2023
Translated review2/5
★★☆☆☆
The products I received are of good quality but I am missing an item that was invoiced to my order .... on the phone, by email or via Facebook posts it seems impossible to reach Céline... I am disappointed and I fear that I have paid for an item that I will never receive.
Jacques-aurelien S.
purchased on 25/11/2023
Translated review3/5
★★★☆☆
There was a beer broken into a thousand pieces. the inner box containing the beers was damp. the outer box was not damp.
Muriel B.
purchased on 21/11/2023
Translated review2/5
★★☆☆☆
Hello, Disappointed as my jars of maple butter arrived open, the lids had unscrewed unfortunately.
Frédérique K.
purchased on 13/11/2023
Translated review3/5
★★★☆☆
I did receive my parcel, but it was 3 days late, which was annoying as it was a gift. I had ordered gift wrapping with a message which I paid 2€ for, but I didn't get it in my parcel...
Joanna D.
purchased on 12/11/2023
Translated review2/5
★★☆☆☆
I am disappointed with the products I bought and the delivery time was very long.
Jean-phlilippe G.
purchased on 23/10/2023
Translated review3/5
★★★☆☆
I ordered salted butter caramel popcorns and they were all soft. I looked at the expiration date and it was October 2023 even though I placed my order on November 02, 2023. The other products have an expiry date of MA 2024 except for the chocolate/maple syrup cakes, which have no expiration date (not yet opened).
Catherine R.
purchased on 02/11/2023
Translated review2/5
★★☆☆☆
My package arrived with half the maple syrup refill spilled. All other products were sticky. I sent you a complaint but you never responded!
Chrystelle C.
purchased on 26/10/2023
Translated review2/5
★★☆☆☆
I have not received the correct items and still have no reply to my complaint.
Beatrice M.
purchased on 23/10/2023
Translated review2/5
★★☆☆☆
I am satisfied with the delivery time but I received a product that is not what I ordered.
Alain C.
purchased on 21/10/2023
Translated review3/5
★★★☆☆
Hello, I have indeed received my order, with 2 disappointments, the 1st the 4 bottles of maple syrup in the shape of maple leaf which are "tiny" it is impossible for me to offer that to my friends and given the price, I should have taken the boxes, the 2nd, the batch of 5 boxes of maple leaf cookies, announced "celebration" and which are not, for the rest of my order is perfect. And what a pity that I received "no" reply from the Les Trésors d'Erable" site and so I'm going to wait a while to see if I get a reply before placing my new order.
Sylvie T.
purchased on 14/10/2023
Translated review2/5
★★☆☆☆
Parcel arrived with two broken items ....
Melodie R.
purchased on 09/10/2023
Translated review2/5
★★☆☆☆
An expired product, reported immediately but no response from the after-sales service.
Francoise T.
purchased on 02/10/2023
Translated review3/5
★★★☆☆
I was very disappointed by the maple candles, which I'd already tried and whose fragrance was great (maple and walnut scented) and which this time turned out to have a very different, sweet, unpleasant smell. I was so pleased the 1st time that this time I ordered a whole bunch... which I really regret. It's the same brand, but I suppose the fragrance must be different depending on the maples chosen... Very disappointed in any case.
Christine F.
purchased on 22/09/2023
Translated review2/5
★★☆☆☆
I did receive my parcel but no news of confirmation of purchase (never received an email following online payment) and no feedback following contact via the appropriate form and therefore no response to my request after more than a week. Clearly there aren't many people in the back office... Too bad for them, I wanted to have their wholesale price to maybe start a professional contact.
Gil L.
purchased on 19/09/2023
Translated review Answer from Les Trésors d’Érable
Hallo , ja für einige Tage hatten wir ein Problem mit dem Senden und Empfangen von E-Mails. Bitte zögern Sie nicht, uns zu kontaktieren.
Mit freundlichen Grüßen
Mit freundlichen Grüßen
3/5
★★★☆☆
Very satisfied with the order excellent products too bad the delivery was a few days late
Couderc N.
purchased on 08/09/2023
Translated review3/5
★★★☆☆
The products are top notch. But I didn't receive the emails concerning the arrival of the parcel... I discovered that the parcel had been waiting for me for a long time when I started to worry...
Christelle D.
purchased on 05/09/2023
Translated review