/10
★★★★★
based on 6409 reviews published
★★★★★
based on 6409 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
My orders never arrived
Nicolas V.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My parcel arrived and the gift box was torn. I made a request and never got a reply.
Nicolas P.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.
Laurent B.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
My order was not complete! !!!!!
Claire R.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!
Amélie M.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
I have not been delivered
Boutinaud B.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.
Jule S.
purchased on 09/12/2024
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1
/5
★☆☆☆☆
I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed
Barbara G.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.
Potier A.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
My gift box arrived in pieces and was ripped appart in places.
Tompai B.
purchased on 04/12/2024
1
/5
★☆☆☆☆
I'm disappointed despite my repeated unanswered messages about candles, there's deception!
Claudine D.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.
Martine D.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.
Untersinger S.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.
Léo G.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied
Kawtar A.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.
Aaron H.
purchased on 22/11/2024
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1
/5
★☆☆☆☆
Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.
Sylvain R.
purchased on 22/11/2024
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1
/5
★☆☆☆☆
I received my gift
Christian D.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.
Frederic R.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter
Bruno L.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Very bad information and no call back from the company
Emile F.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Shipped in instalments without notice.... faulty packaging
Julien M.
purchased on 19/11/2024
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1
/5
★☆☆☆☆
We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.
Kawanishi G.
purchased on 09/11/2024
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1
/5
★☆☆☆☆
Goods arrived broken. Delivery refused. No response to my email.
Thomas M.
purchased on 10/11/2024
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1
/5
★☆☆☆☆
Chair logo mounted upside down, more than late response waiting for a new logo I should paste.
Lionel D.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
I can't pick up my order at the relay point even though I have the paid invoice.
Nicole P.
purchased on 30/10/2024
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1
/5
★☆☆☆☆
The order was only delivered on 30.10.24 after many difficulties.
Manfred H.
purchased on 18/10/2024
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1
/5
★☆☆☆☆
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
Brigitte Z.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
Véronique M.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process
Christof B.
purchased on 05/10/2024
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