Reviews Les Trésors d’Érable

The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.

I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.

I never received my order, and I haven't heard back from customer service in over a week.

I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.

I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!

Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.

I only received part of my order; I sent a complaint and still no reply.

Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place

Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???

Package not received

Does not respect delivery times. Disgraceful during the holiday season, a rip-off!

I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.

My orders never arrived

My parcel arrived and the gift box was torn. I made a request and never got a reply.

Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.

My order was not complete! !!!!!

Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!

I have not been delivered

Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.

I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed

Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.

My gift box arrived in pieces and was ripped appart in places.

I'm disappointed despite my repeated unanswered messages about candles, there's deception!

Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.

Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.

The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.

I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied

The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.

Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.

I received my gift

The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.

I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter

Very bad information and no call back from the company

Shipped in instalments without notice.... faulty packaging

We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.

Goods arrived broken. Delivery refused. No response to my email.

Chair logo mounted upside down, more than late response waiting for a new logo I should paste.

I can't pick up my order at the relay point even though I have the paid invoice.

The order was only delivered on 30.10.24 after many difficulties.

I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.