Reviews Les Trésors d’Érable

Order impossible to collect at a pickup point closed during the indicated opening hours. 4 emails sent to customer service that never responds. Let's see if this review will be published...

Acceptable products, horrible customer service. They do not respond

Order placed on 03/04, on 07/04 the delivery person informs me that the package is damaged: return to the sender, or "mis-sorted, which may cause a delay". On 08/04 I send you a message on your site to find out if you have been alerted... No response! On 12/04 I follow up, today is 14... still no response!!! Yet you announce "Customer service 7/7 + quick response to your requests". Today I still do not have my order, I have been waiting for 15 days. I can wait, I can understand that there is a delivery problem. What makes me angry is the lack of consideration for your customers. I will never order from you again!!!

Not received yet

Product expired a month later, very bad customer service experience, I will not buy there again

I did not receive the right cakes, and I did not get a response to my question about this issue.

I HAVE NOT RECEIVED MY PACKAGE

On their website, they list the product price and advertise free delivery for orders over €44, which is not true; they charge €7.70 for shipping. I will not order anything again nor will I recommend it. Best regards.

Wrong items were sent, some were open/broken. Wrote back to customer support, never heard back. Products themselves are wonderful

I did not receive my order. Very disappointed.

I did not receive my order and the requested products.

The products received were not in accordance with those ordered and there was no response from customer service. Very disappointed!

I placed my order on Saturday 01/02 where everything was advertised at -10% and this discount was not taken into account. I immediately sent a message to let them know and to ask to review the invoice, and I received no response. I find this to be quite unprofessional and dishonest. This is the best way to lose customers.

The arrival of my order was eight days late. It was intended for an occasion. I was very disappointed because this is the second time this has happened.

The carrier UPS informed me that my package would not be delivered and I had to go pick it up 5km from my home. This is recurring with this carrier. I will not order again if there is no other shipping option.

I ordered 4 x bottles of pure cranberry juice without sugar but I ultimately received 2 x pure cranberry juice and 2 x bottles of wild blueberries. My order is not correct.

I never received my order, and I haven't heard back from customer service in over a week.

I complained about a defective product within 24 hours of receiving the order and have not received any response to the complaint after a week.

I ordered 4 boxes of vine wine and maple tea from Turkey, in packages of 20 bags) and I received 7 boxes of black Ice Wine Tea from ML21 in packages of 12 bags. I've already sent 2 emails, with no response, and a message on Facebook, where I'm offered a refund because the tea is out of stock it seems. I've had no reply to my request for a return procedure, but the tea is still on sale on the website!

Hello, I never managed to pick up my package .... No information on how to pick it up and despite my numerous attempts, my package has left. Extremely disappointed with UPS that I can't reach or even get help from.

I only received part of my order; I sent a complaint and still no reply.

Last time I ordered it was better(but I didn't leave a review then). As of January 8, 2025 I have yet to receive my caribou wine or get a response to what happened to my order. If this gets resolved I'll write an updated response but otherwise it will be the last time I order or even recommend this place

Parcel never left warehouse, never entrusted to carrier, never received. Two complaints sent, no response. Order placed 13 days ago: ???

Package not received

Does not respect delivery times. Disgraceful during the holiday season, a rip-off!

I'm missing items and I'm trying every way I can, email, sms and message on your mobile to let you know and I'm not getting any feedback. I'm still waiting for you to get back to me.

My orders never arrived

My parcel arrived and the gift box was torn. I made a request and never got a reply.

Order received, but one product is missing. I contacted customer service a week ago and followed them up several times by email and social networks, but no response.

My order was not complete! !!!!!

Hello, The chair was a gift, opened today to build it. The wood is broken at the back, so it's quite visible. I had also ordered a gift box which I did not receive. I've made a complaint about this and I haven't heard back from you! I will create a ticket for the damaged chair. I look forward to hearing from you!

I have not been delivered

Unfortunately, one (expensive) item was missing. I received the parcel on 12.12. and immediately wrote to the service team that this item was a Christmas present and that I would like it to be forwarded by Christmas. So far (20.12) I have unfortunately not received a reply.

I made a nice order and was supposed to get a gift for it...it wasn't in my package and no feedback from Customer Service. Disappointed

Today is December 19, 2024 and I still haven't received my parcel since I placed my order on November 27, 2024.

My gift box arrived in pieces and was ripped appart in places.

I'm disappointed despite my repeated unanswered messages about candles, there's deception!

Alas, my order, which was due to be delivered on 11/12, has still not arrived. I hope my cakes won't be in crumbs, otherwise the products are very good.

Hello, I still haven't received my order that I ordered at the end of November. I already had a problem with Ups, who said that I had refused the parcel even though I had chosen to have it delivered to a relay point. Then despite 3 messages sent to find out what to do with Trésors d'érable no response or refund, nothing at all, radio silence. Don't recommend, because it's unprofessional to do this kind of thing to a customer. Finally, if I could have put 0 stars I would have done so without hesitation.

The product does not correspond to the order. It was very important for me to have a large 1kg jar. I received 2 small 500g pots. The product specifies: weight 1kg, quantity 1. Had I known, I wouldn't have ordered this.