★★★★★
based on 7287 reviews published
Latest neutral customer reviews
The products are good but delivery can take 2 weeks as was my case the site says in stock but when the order is placed and time passes without news we write on FB and we are told it's normal I'm out of stock you have to wait and not even compensation for the wait
Order on 25/04, still NOTHING, no news except that the carrier says "delivered" and you, in production. Company difficult to reach (order paid for more than 1100 euros)
Order received quickly as per specifications
The initial delivery date was not respected. Best regards
I am still waiting for a missing bottle, for which we were not informed that it was out of stock. Yet it has been charged.
Fast delivery but a bit disappointed by the product
Two items from the order were missing, but were billed with the note "waiting for restock". Unfortunately, there was no indication of when and how the missing items would be sent or whether the money for the missing items would be refunded.
The delivery was catastrophic. The pickup point was changed 3 times to end up at a distant pickup point with limited hours.
Package arrived broken for the bottles, the lip balm duo and the Macle were missing..
Package not delivered on two occasions Dented bottles
Wrong quantity received no follow uo
The store does not answer questions regarding the expiration date of its products. This is neither serious nor professional. Fortunately, other sites offer the same products...
Fast delivery. But missing products in the order and no response from customer service. I am very disappointed.
The products are great, but my choice of pickup point was not respected and there was no response to the two messages sent to the contact address.
Completely overpriced but VERY delicious
Nothing you comment on. Order progressed as one would expect.
Order received but incomplete. Despite several messages to customer service, the problem is still not resolved. I am disappointed and despite the quality of the products, I am not sure I will order from this site again.
Very good product but I ordered a set on 27/02 and I received it today on 14/03, so I am disappointed with the shipping time which was supposed to be 24-48 hours and no commercial gesture, just told to wait because it is out of stock (written in stock on the site). Otherwise, great product.
It is the quality of the products that compensates for the number of stars, but I have experienced significant delays several times compared to what is announced on the site. It is difficult to contact customer service, or is it completely absent? But having information to keep customers informed would already be a big plus.
Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada
On my last order, I am missing an item, no news for the moment
Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...
Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?
Both cans of maple syrup were dented
The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.
The ice cider received is not the one I ordered. I left a message on your site.
Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.
All the soup cans arrived dented, but the rest were fine.
You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.
I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.
Free delivery charge of €2.50 for every €100 spent.
The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).
Very good products, long delivery
I do not understand that the delivery address is not respected.
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
Gift box received completely broken, a pity as it was for a Christmas present.
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
UPS delivery charges were not mentioned in the order.