/10
★★★★★
based on 6255 reviews published
★★★★★
based on 6255 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
Jorge F.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
Morgane D.
purchased on 10/12/2024
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2
/5
★★☆☆☆
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
Nathalie L.
purchased on 04/12/2024
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2
/5
★★☆☆☆
The order was not complete
Sylvie B.
purchased on 09/12/2024
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2
/5
★★☆☆☆
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
Marion A.
purchased on 23/11/2024
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2
/5
★★☆☆☆
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
Martine W.
purchased on 05/12/2024
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3
/5
★★★☆☆
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
Suzy Q.
purchased on 05/12/2024
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2
/5
★★☆☆☆
Bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
Philippe C.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
Christian R.
purchased on 30/11/2024
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3
/5
★★★☆☆
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
Anne C.
purchased on 04/12/2024
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2
/5
★★☆☆☆
I was not notified of the arrival of my parcel at the relay point.
Emmanuel D.
purchased on 29/11/2024
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3
/5
★★★☆☆
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Christophe F.
purchased on 30/11/2024
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3
/5
★★★☆☆
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Alain D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
Adeline F.
purchased on 29/11/2024
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3
/5
★★★☆☆
The delivery was correct, there was still maple syrup in a box and on the jars.
Marie Jose S.
purchased on 01/12/2024
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3
/5
★★★☆☆
Order arrived in poor condition
Isabelle D.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Courier UPS Lost My package.
Anssi L.
purchased on 03/12/2024
2
/5
★★☆☆☆
I sent a message and a sms and got zero response.too bad.
Corinne C.
purchased on 02/12/2024
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2
/5
★★☆☆☆
Order received but gift box not included. Message sent to customer service and no reply!
Monique T.
purchased on 27/11/2024
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3
/5
★★★☆☆
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
Pascale C.
purchased on 29/11/2024
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3
/5
★★★☆☆
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
Karinne C.
purchased on 27/11/2024
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3
/5
★★★☆☆
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
Marie Agathe R.
purchased on 26/11/2024
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2
/5
★★☆☆☆
For the purchase zero problem, when you mark (box gift offered dice 60€); you invoice 5.58€ and a discount of 5.02€ for =>box gift offered dice 60€ Me I would say not offered At UPS, change of place of delivery (the 1st would have refused) and shift in the date of delivery
Nicolas V.
purchased on 26/11/2024
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2
/5
★★☆☆☆
The box arrived ripped at the lid joint and therefore unusable.
Lydia V.
purchased on 26/11/2024
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3
/5
★★★☆☆
Missing gift box
Thierry M.
purchased on 20/11/2024
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2
/5
★★☆☆☆
Normally there was a gift with, a pouch however absent from the package I left a message on the phone number listed on the invoice: I never had a return!!!!
Christine C.
purchased on 18/11/2024
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3
/5
★★★☆☆
I received my parcel with a product that did not conform to my order. I phoned Céline. I was told to leave a voice message or a text message, which I did as soon as I received my parcel on Monday 25. I'm waiting for a contact to rectify this error. Attached my message I received my order AXKTXHOGU but in the LTEOO16 I have a wild blueberry jam when I should have hard candy maple syrup Can you tell me how to regularize this package discovery? thank you.
Alain E.
purchased on 16/11/2024
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2
/5
★★☆☆☆
Ordered on 08 November 2024: 2 x 1.89l clamato juice 2 x old fashioned baked beans 2 x maple syrup baked beans 10 x powdered pouting sauce mix 4 x 500g poutine cheese curds We paid €18.18 for chronofresh delivery. As we qualified for free 1-3 day delivery, we were quite happy. Expecting delivery on 13th November, we received notification that a delivery from DPD would arrive on 14th November, which it did. Said delivery contained: 2 x clamato 4 x baked beans No poutine sauce mix and no cheese curds. After contacting Les Trésors d'Èrable customer service, we were told that the missing items would arrive on the 15th November. They didn't. So we called again and were told that the items would definitely be delivered on the Saturday 16th November, before noon. They weren't. We called chronofresh only to find they don't deliver on Saturdays. The 'frozen' items eventually arrived at approx. 15:00 18th November. Strangely, the box contained: 4 x 500g cheese curds (defrosted) 10 x powdered poutine mix (soggy and unusable) The usable items were great. The rest not so much. Once bitten, twice shy, as they say. Unfortunately for us, never again.
Mark C.
purchased on 08/11/2024
2
/5
★★☆☆☆
Quality products, but transport packaging needs to be reviewed for the maple water cartons, as 3 of them have cracked pouring tops, resulting in a slight loss of liquid in the carton and damaged products.
Claire S.
purchased on 09/11/2024
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3
/5
★★★☆☆
Very satisfied with the products, the parcel arrived well packed. I would have put 5 ⭐️ Unfortunately the gift box was missing and I was charged for it.
Damien G.
purchased on 09/11/2024
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