Reviews Les Trésors d’Érable

Ordered baked beans and got pork beans... no response afterwards, bottle of maple syrup is also tiny... still happy to support Canada

On my last order, I am missing an item, no news for the moment

Disappointed because I received a bottle of maple and raspberry rosé that was supposed to be consumed within the year (2019) or the following year, but by 2025 the product no longer has the same flavor... The bottle cost me 13.99 Euros. Despite my message on their website asking what could be done regarding this mishap, there has been no response after more than 10 days... just a 5 Euro discount via an automatic email congratulating me on my first order with a purchase suggestion: the same bottle... Too bad, I wanted to support other retailers than Amazon...

Hello, I no longer understand, I have not received a QR code. My package arrived in Nice but has left again. Could you please send it to 35 Boulevard Gorbella 06100 Nice?

Both cans of maple syrup were dented

The can of maple syrup partially emptied in the package. Invisible upon receipt, the problem appeared upon opening. The cushioning paper absorbed the syrup. The can leaked because the safety seal was not stuck.

The ice cider received is not the one I ordered. I left a message on your site.

Fast delivery, but the packaging between the products was very poor. As a result, the parts banged against each other during transportation and the bushings were very dented.

All the soup cans arrived dented, but the rest were fine.

You chose UPS as your carrier and your very fast delivery to the Point Relais was refused by the Point Relais. UPS obliged him to collect it from their warehouse, which is 80km from my home and closed on Saturdays... I finally collected my parcel elsewhere, closer to my home, but after 3 calls to the form platform. You are in no way responsible, except that you need to update your relay points. UPS does not deliver anything around Annemasse 74 . Delighted with my order which I almost returned.

I'm happy with my purchase because it's a good price, but unfortunately I don't feel the taste of maple syrup enough. As a result, I'm disappointed with the product. I also had a big problem with the delivery, which wasn't delivered to the requested location and was delivered to an even different place and further away than what had been noted on the delivery tracking. In short, it was difficult to find out where my parcel was.

Free delivery charge of €2.50 for every €100 spent.

The choice of carrier was not great (long delivery times and one broken bottle of whisky out of 5 delivered).

Very good products, long delivery

I do not understand that the delivery address is not respected.

The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.

Gift box received completely broken, a pity as it was for a Christmas present.

I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).

The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.

One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.

UPS delivery charges were not mentioned in the order.

No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call

The parcel arrived fine but it's a shame I didn't get any samples from the store.

I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.

The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.

The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!

The order was not complete

After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad

As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.

An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!

Bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement

Parcel arrived safely, but a small beech tree holding the maple tree was broken.

The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!

I was not notified of the arrival of my parcel at the relay point.

Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.

Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.

I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...

The delivery was correct, there was still maple syrup in a box and on the jars.

Order arrived in poor condition

Courier UPS Lost My package.