/10
★★★★★
based on 6367 reviews published
★★★★★
based on 6367 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The maple cookies are excellent, but the blueberry cookies have too much chocolate, which spoils the taste.
Celine M.
purchased on 23/12/2024
Translated review
2
/5
★★☆☆☆
Gift box received completely broken, a pity as it was for a Christmas present.
Emilie D.
purchased on 19/12/2024
Translated review
3
/5
★★★☆☆
I have sent you an e-mail explaining the problems I have experienced (damaged box and preserves and missing box of cookies).
Sabine G.
purchased on 17/12/2024
Translated review
3
/5
★★★☆☆
The Adirondack garden chair and the cookies are a Christmas present. The person was very happy about it. That's the good news! However, the delivery of the parcel was subterranean. 1. the service provider was changed several times although both were announced as UPS. The cookies arrived at a UPS center with GLS. The owner threatened me with legal action when I went to collect the goods. The garden chair was delivered to me with DHL. 2. the parcel with the garden chair had to be repackaged as the original box had been broken. All in all, I would not order anything from you again.
Jörg F.
purchased on 13/11/2024
Translated review
3
/5
★★★☆☆
One of the 4 items in my order (the maple syrup, the main one) was missing on arrival. I was promptly reimbursed after writing to them, but disappointed with the experience.
Claire T.
purchased on 15/12/2024
Translated review
3
/5
★★★☆☆
UPS delivery charges were not mentioned in the order.
Bietry F.
purchased on 13/12/2024
Translated review
3
/5
★★★☆☆
No warning of out-of-stock products. Products missing from parcel. No news 1 week later despite a call
Mélanie B.
purchased on 12/12/2024
Translated review
3
/5
★★★☆☆
The parcel arrived fine but it's a shame I didn't get any samples from the store.
Clément G.
purchased on 12/12/2024
Translated review
2
/5
★★☆☆☆
I placed an order on 11/29 that came with a problem, I wrote to them to inform them and to this day they still haven't responded.
Jorge F.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
The products seem to be of good quality but unfortunately I didn't receive all my order and it was impossible to get a response from customer service.
Morgane D.
purchased on 10/12/2024
Translated review
2
/5
★★☆☆☆
The pancake mix pack was punctured and therefore spilled in the parcel. And I was reimbursed for an item without being told what it was until I received the parcel, which was a surprise. Once the parcel was at the relay, no message from the store .... I received an e-mail from DPD 4 days before the parcel was returned!
Nathalie L.
purchased on 04/12/2024
Translated review
2
/5
★★☆☆☆
The order was not complete
Sylvie B.
purchased on 09/12/2024
Translated review
2
/5
★★☆☆☆
After a very laborious delivery (via UPS), the parcel arrived with damaged boxes inside. I contacted the after-sales service again with photos, but no return for over a week. The products are good, but I won't be ordering from Trésors d'Érable again... Too bad
Marion A.
purchased on 23/11/2024
Translated review
2
/5
★★☆☆☆
As much as I appreciate the Trésors d'érable products. Too bad that the delivery was not respected according to my order. This causes unnecessary problems.
Martine W.
purchased on 05/12/2024
Translated review
3
/5
★★★☆☆
An oversight in the preparation of my order resulting in 2 deliveries after complaint.... The first took a long time and was postponed 3 times by UPS, but the second was on time!
Suzy Q.
purchased on 05/12/2024
Translated review
2
/5
★★☆☆☆
Bonjour , pas très content car : commander un lot de 5 bouteilles et a la livraison que 4 bouteilles ,dans le colis le coffret cadeau abimé , dons réclamation aussi . donc un deuxième colis pour le manque d'uns bouteille et le coffret , a l'arrivée le coffret cadeau aussi abimé , et pas d'excuse ; et je ne pas des pots de caramel sur le site au moment de la commande , payé et plus en stock . cordialement très très déçu . cordialement
Philippe C.
purchased on 02/12/2024
Translated review
2
/5
★★☆☆☆
Parcel arrived safely, but a small beech tree holding the maple tree was broken.
Christian R.
purchased on 30/11/2024
Translated review
3
/5
★★★☆☆
The products are still excellent, but the gift box arrived very, very, very damaged and unusable. The cookie boxes are also damaged. What a shame!
Anne C.
purchased on 04/12/2024
Translated review
2
/5
★★☆☆☆
I was not notified of the arrival of my parcel at the relay point.
Emmanuel D.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Very satisfied with the products, which I have known for several years. Not satisfied with UPS delivery.
Christophe F.
purchased on 30/11/2024
Translated review
3
/5
★★★☆☆
Hello, Ordered with a supposedly free delivery and a 10% discount, in fact I paid full price and paid delivery.
Alain D.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
I ordered 2 jars of maple spread and one 2 was opened...it was sticking everywhere in the bubble wrap...
Adeline F.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
The delivery was correct, there was still maple syrup in a box and on the jars.
Marie Jose S.
purchased on 01/12/2024
Translated review
3
/5
★★★☆☆
Order arrived in poor condition
Isabelle D.
purchased on 02/12/2024
Translated review
2
/5
★★☆☆☆
Courier UPS Lost My package.
Anssi L.
purchased on 03/12/2024
2
/5
★★☆☆☆
I sent a message and a sms and got zero response.too bad.
Corinne C.
purchased on 02/12/2024
Translated review
2
/5
★★☆☆☆
Order received but gift box not included. Message sent to customer service and no reply!
Monique T.
purchased on 27/11/2024
Translated review
3
/5
★★★☆☆
Purchased as a gift, to be enjoyed at Christmas. Gift box arrived unusable, damaged and unstuck. Fortunately, it came free of charge!
Pascale C.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Order misplaced and misplaced in box. Result: 2 packages of crushed cakes.
Karinne C.
purchased on 27/11/2024
Translated review
3
/5
★★★☆☆
5/5 for the products but 2/5 on receipt of the parcel 1st parcel: one item missing 2nd parcel: arrived damaged. As a result, the cookie boxes were crushed and the candle containers dented. Pity, the quality of the products is correct.
Marie Agathe R.
purchased on 26/11/2024
Translated review