/10
★★★★★
based on 6609 reviews published
★★★★★
based on 6609 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Chair logo mounted upside down, more than late response waiting for a new logo I should paste.
Lionel D.
purchased on 03/07/2024
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1
/5
★☆☆☆☆
I can't pick up my order at the relay point even though I have the paid invoice.
Nicole P.
purchased on 30/10/2024
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1
/5
★☆☆☆☆
The order was only delivered on 30.10.24 after many difficulties.
Manfred H.
purchased on 18/10/2024
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1
/5
★☆☆☆☆
I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.
Brigitte Z.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.
Véronique M.
purchased on 17/10/2024
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1
/5
★☆☆☆☆
Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process
Christof B.
purchased on 05/10/2024
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1
/5
★☆☆☆☆
Not all items in the package.
Christelle K.
purchased on 27/09/2024
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1
/5
★☆☆☆☆
Article does not correspond at all to the photo Really very disappointed. Broken base.
Sandrine C.
purchased on 26/09/2024
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1
/5
★☆☆☆☆
J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service
Sandra S.
purchased on 26/09/2024
1
/5
★☆☆☆☆
Dented maple syrup cans. Not very happy. No response from seller.
Lionel M.
purchased on 24/09/2024
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1
/5
★☆☆☆☆
Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.
Michelle V.
purchased on 23/09/2024
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1
/5
★☆☆☆☆
Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421
Ahonami G.
purchased on 11/09/2024
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1
/5
★☆☆☆☆
I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...
Jean-paul V.
purchased on 12/09/2024
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1
/5
★☆☆☆☆
Very satisfied
Elisabeth P.
purchased on 08/09/2024
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1
/5
★☆☆☆☆
Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.
Erwin W.
purchased on 31/08/2024
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1
/5
★☆☆☆☆
An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.
Tatiana S.
purchased on 30/08/2024
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1
/5
★☆☆☆☆
カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。
Yuka I.
purchased on 21/08/2024
1
/5
★☆☆☆☆
The 3 packets of cakes are all broken and difficult to offer
Catherine L.
purchased on 18/08/2024
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1
/5
★☆☆☆☆
I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.
Gilot M.
purchased on 16/08/2024
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1
/5
★☆☆☆☆
I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.
Yannick K.
purchased on 11/08/2024
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1
/5
★☆☆☆☆
A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.
Sophie L.
purchased on 12/08/2024
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1
/5
★☆☆☆☆
2 deliveries not honoured
Faiyala P.
purchased on 10/08/2024
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1
/5
★☆☆☆☆
Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs
Pascale F.
purchased on 04/08/2024
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1
/5
★☆☆☆☆
Delivery not respected
Alain M.
purchased on 31/07/2024
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1
/5
★☆☆☆☆
Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡
Jean Pierre H.
purchased on 21/07/2024
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1
/5
★☆☆☆☆
I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.
Marie-line D.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.
Simone B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡
Patricia R.
purchased on 07/07/2024
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1
/5
★☆☆☆☆
Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...
Frédéric F.
purchased on 01/07/2024
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1
/5
★☆☆☆☆
I have requested a refund and have not received a response
Alejandro B.
purchased on 01/06/2024
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