Reviews Les Trésors d’Érable

I did not receive my order although I paid the delivery they wanted to put me my order to the go vinted whereas I live to cauter I am not satisfied the delivery and to remain blocked several day with vitrolle after it was turned over I ordered just cereals I paid the delivery that to receive them at home, at worst with the Post office, I know that go Vinted they have many problems, I am not satisfied

The products are very nice, a little expensive but when you're looking for exotic products, that's not surprising. What is more surprising is to receive your order with nearly €35 worth of product missing... Of course, I contacted support immediately, but after a week, I still haven't heard back from them... I think I've lost my 35€.

Very dissatisfied with the delivery service. My parcel was sent to a collection point a long way from the original delivery address, and this collection point does not respect opening hours. After two unsuccessful attempts to collect my parcel, I finally gave up and it was returned to sender. A frustrating experience and a waste of time.

I received my gift

The parcel was not delivered to the planned relay point without any information from the carrier. I spent over an hour getting the carrier on the phone to find out where it had been delivered. What's more, the parcel was open, but fortunately the order was complete.

I am dissatisfied I do not have the totality of my order I miss 5 amber maple syrup and a maple butter

Very bad information and no call back from the company

Shipped in instalments without notice.... faulty packaging

We received a different maple syrup to the one we ordered. We received no response to 3 inquiries about this. That is not customer service. We will never order here again.

Goods arrived broken. Delivery refused. No response to my email.

Chair logo mounted upside down, more than late response waiting for a new logo I should paste.

I can't pick up my order at the relay point even though I have the paid invoice.

The order was only delivered on 30.10.24 after many difficulties.

I did not receive my parcel at the address I had given when I placed my order. The first time DPD told me of another address, I immediately contacted you via "céline", but despite further messages, nothing was done and I was forced to collect my 4.100 kg parcel 4 km from my home, which I informed you of.... and I received no word of apology for this unfortunate error.

I did not receive the entire order and it was delivered to a different relay point than the one chosen. An email has already been sent to you in this regard.

Unfortunately not recommended. I had received damaged goods and complained both directly by email and via the contact form on the seller's website - no response at all. Accordingly, I initiated the PayPal complaint process

Not all items in the package.

Article does not correspond at all to the photo Really very disappointed. Broken base.

J’ai reçu ma commande erroné j’ai du retourner au relais ups une deuxième fois. Ont oublie de m’envoyer l’étiquette de retour … une catastrophe de service

Dented maple syrup cans. Not very happy. No response from seller.

Very dissatisfied, not with the merchandise, which I don't have, but with the UPS carrier. UPS asked me to choose the delivery site, I went to the store it was closed the opening hours had changed it was from 6 pm to 1 am, the next day I returned no package. Then a message from UPS saying that the package was on another site. If we selected a site, it's because it was the right one for us. If the carrier, for his own convenience, delivers the package elsewhere, I won't pick it up. If UPS isn't capable of delivering to the right site, they should change jobs or indicate a single site and we'll take it or not.

Hello, To date the package has still not reached me, the relay delivery no longer exists, they have closed since June 2024; 1ZBF13356813037421

I have not yet received my package because UPS took the initiative to drop it off without notifying me. So I don't know where it is. UPS had already changed the delivery day ...

Very satisfied

Order has not been delivered in full and customer service has not yet responded to our reports, 3 times now.

An item costing just over 7 euros was forgotten in my order, so I contacted customer service. No response. So it's best to walk away. On the other hand, you can go to Planet Bison with your eyes closed.

カナダで探し回ったけど売り切れで買えず、貴社のサイトで見つけたとき、例えすごい金額の送料がかかっても欲しいと思い注文しました。 商品は届きましたが、びっくりするぐらい箱が潰れたり破けていて、中のクッキーもかなりの数が割れていました。 緩衝材を全面に入れて商品を覆うとかもう少し配慮してほしかったです。友達にもあげようと思い５箱買いましたが、あげられる状態ではありません。がっかりです。

The 3 packets of cakes are all broken and difficult to offer

I ordered and paid for 4l of maple water and received 4 half-liters!!! I reported it and no response, it's really not serious.

I have not received any codes to collect my parcel from the locker. I'm still waiting for the seller to make the necessary arrangements.

A copy of an article I asked for in duplicate is missing, I called, sent emails to that effect, still no news..😡, so it's not serious.

2 deliveries not honoured

Hello, I have already phoned Camille (several times and left messages) and sent a note in an email, because my order was missing the 5 canes of amber maple syrup... I look forward to this error being rectified. Thank you Pascale Fuchs

Delivery not respected

Several orders placed with them without a hitch, except for the last one with a slight overcharge!!! it does not respond to emails or Facebook ... . ADIEU 😡

I did not receive my entire order. I then sent an e-mail to the after-sales service but I haven't received anything back.

Bad I received items,not sale items, that were past the date unfortunately. Also received no response to my email about this.

I have not received my package !!!!!!! I took home delivery but I can't move.... So I don't have my parcel 😤😱😡😡😡

Damaged parcel with maple syrup everywhere! For my 3rd order it's a shame...

I have requested a refund and have not received a response