/10
★★★★★
based on 6367 reviews published
★★★★★
based on 6367 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order arrived very quickly... bison pâté made in Haute Saône, France...sold for typical Canadian product.... disappointed by this product...
Alex M.
purchased on 13/08/2024
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2
/5
★★☆☆☆
When I placed my order I had a code for a 10 euro discount. The code didn't work. My daughter tried the next day but the code still didn't work. So I ordered without the 10 euro discount.
Helene C.
purchased on 03/08/2024
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3
/5
★★★☆☆
The products are perfect, identical to what can be found in Canada. However, customer service is not up to scratch.
Maude D.
purchased on 01/08/2024
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3
/5
★★★☆☆
I'm glad I had trouble ordering from your site, but now you'll remember me.
Christine B.
purchased on 15/07/2024
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2
/5
★★☆☆☆
I'm still waiting for my order placed on July 3rd, today is the 20th. My parcel got lost and came back to sender. It should have left on July 16th but I've had no news apart from a final message sent on the 19th. I think it's mainly the UPS driver's fault, but I still haven't heard anything.
Sandrine V.
purchased on 03/07/2024
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2
/5
★★☆☆☆
Very bad communication with the seller. Following a damaged parcel, several emails to inform the seller and no reply. I had to block payment to get a single return email offering me a choice of returning the parcel or taking photos to return only the damaged products. After my reply, no confirmation email or information, or explanations, or even apologies. No information on parcel dispatch, tracking number etc. .... In short, we didn't know if the parcel had left or not and when it was due to be delivered. No voucher, no commercial gesture for the inconvenience. In short, we pay and that's all we're good for, so we don't talk about it! The politeness either no response to emails . thank you .
Fabrice P.
purchased on 07/07/2024
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3
/5
★★★☆☆
The cardboard briks with mapl water mapl3 were flattened under the weight of mapl syroup bottle of 1 liter and mapl spread. Please take this into consideration please.
Martine M.
purchased on 28/06/2024
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2
/5
★★☆☆☆
I paid for a gift box that I did not even receive, disappointed my order was offered without even gift .. and no refund or gesture for what I paid and not received disappointment after the products ordered nothing to say very good
Cyrielle B.
purchased on 03/06/2024
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2
/5
★★☆☆☆
Dear I received my cans of maple sirop all 5 damaged. This is because they were not packed separately in the box. I informed you of this. However, I did not receive any response. Too bad! Regards Sabine
Sabine F.
purchased on 17/05/2024
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3
/5
★★★☆☆
The order was not delivered to the relay point chosen at the time of purchase and was delayed by 2 days. In addition, the packaging of the liquoreux was damaged.
Laurence S.
purchased on 27/05/2024
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2
/5
★★☆☆☆
My order has still not been delivered in full
Henry S.
purchased on 25/05/2024
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3
/5
★★★☆☆
Too sweet
Michel P.
purchased on 13/05/2024
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2
/5
★★☆☆☆
Hello, the DPD driver didn't take the trouble to deliver the parcel to my home as planned but dropped it off at a relay point (of his choice). The problem was reported by e-mail to Les Trésors d'Érable, who replied that they would pass on the information to DPD. In view of the amount spent on their site, a commercial gesture would have been appreciated.
Damien A.
purchased on 01/04/2024
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3
/5
★★★☆☆
The package arrived way too late
Darleen R.
purchased on 07/05/2024
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3
/5
★★★☆☆
Not 100% satisfied because 2 items were missing (I sent you an unanswered e-mail about this).
Karine D.
purchased on 04/05/2024
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2
/5
★★☆☆☆
Very good product to recommend
Marie Z.
purchased on 06/04/2024
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2
/5
★★☆☆☆
The products are good, but I had ordered 3 cans of maple syrup, in the package there were 2. I sent an email complaint, and to date no response. It's a shame, but I won't be ordering again.
Karine R.
purchased on 24/03/2024
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3
/5
★★★☆☆
Did not receive my promised discount (10%)
Joost V.
purchased on 19/03/2024
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3
/5
★★★☆☆
Order not complete, email sent.
Thierry M.
purchased on 18/03/2024
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2
/5
★★☆☆☆
Good evening Request for delivery to my home parcel left at the relay point. The driver didn't even wait for me to arrive while I was in my yard. Best regards
Pascal V.
purchased on 10/03/2024
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3
/5
★★★☆☆
Order RAS. Very well packed. BUT LAMENTABLE DELIVERY. parcel dropped off at another relay than the one initially chosen without any information. It took me more than 1 hour to find my parcel.
Albane C.
purchased on 09/03/2024
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3
/5
★★★☆☆
The truth is that I was looking for cranberry juice without added sugar and I was a little surprised when I tasted the drink, as it contains sugar.
Nadezhda T.
purchased on 06/03/2024
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2
/5
★★☆☆☆
Product not very qualitative, references ( ex, poutine ...) too bad it generates shipping costs for a potential other order.
Fabrice P.
purchased on 26/02/2024
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2
/5
★★☆☆☆
Change of delivery address without notifying me, I contacted Les trésors d'érable, the person was supposed to see what she could do, but never contacted again, not very serious, so I was forced to go to the other address to get my package.
Tony F.
purchased on 24/02/2024
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2
/5
★★☆☆☆
I am disappointed it was a Valentine's Day gift I had asked for a gift wrap with a message that I did not get even if I was refunded the result is the same
Nathalie F.
purchased on 08/02/2024
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3
/5
★★★☆☆
Cool
Bethgnies J.
purchased on 14/01/2024
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3
/5
★★★☆☆
Good products, but prices are too high
Patrick R.
purchased on 29/01/2024
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2
/5
★★☆☆☆
No news following a request to send me the stolen goods. I see I'm not the only one. To see if the merchandise was put in the package. 🤔. I've ordered elsewhere several times and no worries
Sandrine P.
purchased on 15/01/2024
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3
/5
★★★☆☆
Parcel received torn with a large hole open, fortunately the bottle was well wrapped in bubble wrap...and still in the box...
Julie B.
purchased on 14/01/2024
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3
/5
★★★☆☆
For the products nothing to say, but the delivery by UPS is scandalous to say the least: 1st delivery at home the deliveryman arrives without notice, 2nd delivery to a point relay no news of the package and as I was worried I went to the point relay who had the package for 3 days.
Bernard W.
purchased on 10/01/2024
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