9.5/10
★★★★★
based on 6070 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
Delivery problem: the chosen parcel relay Epicerie de la gare in Chatou having refused to take the parcel delivered by the carrier!
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Martine R.
purchased on 16/12/2021
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3 /5
★★★☆☆
My order is missing an item that has been invoiced
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Corinne A.
purchased on 09/12/2021
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Answer from Les Trésors d’Érable
Guten Tag,
Sie haben mit Celine am Telefon gesprochen, um das Problem mit dem fehlenden Produkt zu lösen. Wir entschuldigen uns für die Unannehmlichkeiten. Schönes Wochenende
3 /5
★★★☆☆
The poor tracking of the carrier prevented me from placing an order for Christmas to avoid a delay in delivery and not having my order in time. I reported it by email to Trésors d'Erable without any answer. The relay point broke its contract, resulting in a change of relay point and a delay in delivery - I only found out about this when I went to the news centre.
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Serge M.
purchased on 07/12/2021
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3 /5
★★★☆☆
I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products
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Céline T.
purchased on 05/12/2021
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3 /5
★★★☆☆
Too bad I found the mustard jar open
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Jean-michel A.
purchased on 05/12/2021
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3 /5
★★★☆☆
Very fast delivery. Everything was fine except for a metal can of maple syrup that was stuck. I decanted the contents into another container. It was not a gift, fortunately. I love the products on this site.
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Anne-marie I.
purchased on 27/11/2021
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3 /5
★★★☆☆
The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!
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Loreen M.
purchased on 20/11/2021
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3 /5
★★★☆☆
Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.
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Laurence D.
purchased on 18/11/2021
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3 /5
★★★☆☆
A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.
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Alain D.
purchased on 18/11/2021
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3 /5
★★★☆☆
I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.
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Céline S.
purchased on 16/11/2021
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3 /5
★★★☆☆
I could not apply the promised discount, I got a coupon but I have to recommend
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Helene B.
purchased on 13/11/2021
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3 /5
★★★☆☆
My package was incomplete when it was delivered.
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Florence T.
purchased on 30/10/2021
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3 /5
★★★☆☆
Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.
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Magali J.
purchased on 27/10/2021
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3 /5
★★★☆☆
The products ok arrived two boxes dented but that's nothing. Delivery late by one day. Without having been warned by mail. I had to wait a whole day to receive my order. I'm very happy with the quality of the products.
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Catherine R.
purchased on 15/10/2021
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3 /5
★★★☆☆
It's about christmas presents I'm waiting for my family's reactions
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Michele M.
purchased on 03/09/2021
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3 /5
★★★☆☆
Delivery system: none
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Patrick R.
purchased on 22/08/2021
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3 /5
★★★☆☆
Products conform to the order and easy delivery. Products not yet tasted
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Laura J.
purchased on 31/05/2021
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3 /5
★★★☆☆
We have already bought the maple syrup once directly in Canada (2017), then it tasted fuller and therefore better. But the product is still good and can be recommended.
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Konrad G.
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Answer from Les Trésors d’Érable
Bonjour,
Merci pour votre commentaire.
Si vous aimez un sirop au goût plus prononcé, vous devriez choisir le sirop d'érable ambré.
Le sirop d'érable doré est plus sucré.
3 /5
★★★☆☆
I received the order and it was on time and the pills work great.
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Xabier A.
purchased on 01/05/2021
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2 /5
★★☆☆☆
Unsatisfactory order for the maple cream cakes which are not fresh (soft wafer) and not crispy like the ones I usually buy at the Christmas market.
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Monique C.
purchased on 03/04/2021
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2 /5
★★☆☆☆
Sale delivered on time. The product delivered was not the product I ordered. The taste of the maple syrup is not as good as the one I ordered and that I know well
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Armelle L.
purchased on 18/03/2021
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3 /5
★★★☆☆
I am very pleased with the service and the quality of the products. I have been very satisfied with the service and the quality of the products.
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Pietro B.
purchased on 19/03/2021
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