9.5/10
★★★★★
based on 6255 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
Disappointed by the lack of seriousness of the packaging. Product missing 2 times in a row...
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Lorette J.
purchased on 05/09/2022
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2 /5
★★☆☆☆
Good products except for the caramels, which have taken a "hit" and are inedible
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Laure D.
purchased on 18/07/2022
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3 /5
★★★☆☆
Some products are not of good quality
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Virginie D.
purchased on 01/07/2022
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3 /5
★★★☆☆
The product is perfect and would have justified the 5 stars. But the shipping was not a good experience. Having paid for a home delivery, the delivery man came right during the 2 hours of the week with no one at home and I had to go pick up the package in a store that was not very accessible (difficult parking). So if I had let him do it (delivery in a relay), I would have paid less for delivery and chosen a more easily accessible shop... so a not good customer experience at all. I probably could have chosen the delivery date (but I didn't see the feature, as with other delivery companies) and the delivery guy didn't come a second time. Are there any sites selling the same products with clearer delivery? I'll look into it.
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Patrice K.
purchased on 19/04/2022
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3 /5
★★★☆☆
It seems to me after a simple calculation that your jugs do not contain 1 liter each but 1/4de gallon, can you certify me this volume.
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Jean-pierre F.
purchased on 18/03/2022
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3 /5
★★★☆☆
Shipping costs too high. Correct packaging and delivery time.
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Tarek A.
purchased on 11/03/2022
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3 /5
★★★☆☆
Delivery to be improved
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Yves L.
purchased on 02/03/2022
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2 /5
★★☆☆☆
Not precise enough in the description of the items.
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Bernard G.
purchased on 26/01/2022
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2 /5
★★☆☆☆
The discounts I had when I made my choices were not applied. When I received my items I noticed that the use-by date of my tea was 3 months, in a supermarket I would not have bought it. No worries with the second product purchased.
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Nadine F.
purchased on 19/12/2021
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3 /5
★★★☆☆
The parcel was sent quickly but...one star less for a jar of unscrewed maple jelly that spilled into the parcel fortunately without touching too many other things....and a second star less because no way to arrange to have the jelly delivered again as it was out of stock.I had to ask if I could send the same jelly but with Espelette chillies which was the same price but I had no news... For an order of more than 230e.... a little effort of communication would have been appreciated. I'm very pleased with the quality of the product and the service.
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Philippe N.
purchased on 30/11/2021
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3 /5
★★★☆☆
Positive: Conforming products and fast shipping. Arrived on time. Negative: I asked for it to be a gift but paid for gift wrap unnecessarily as nothing was wrapped. The invoice with all the prices was sent to the person I was giving it to. And finally, I had written a little note (suggested by the site) which NEVER arrived. For the purchase of the poutine cheese you have to pay 20€ extra delivery and on top of that, it didn't arrive at the same time as the rest of the order... so the person had to be at home 2 days in a row otherwise, no delivery. In short, yes it was nice to offer products from Quebec but several things (for which I paid) are to be reviewed. It's a shame
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Romane G.
purchased on 18/12/2021
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Answer from Les Trésors d’Érable
Guten Tag!
wir können keine Geschenkverpackungen herstellen, da die meisten Produkte aus Glas sind und eine spezielle Verpackung haben müssen, um zu verhindern, dass die Produkte beim Transport zerbrechen. Aus diesem Grund werden Geschenktüten bereitgestellt. Für den Käse wird er ausschließlich tiefgefroren verschickt, um die Kühlkette zu erhalten, also nicht derselbe Spediteur wie für die Trockenprodukte.
Entschuldigung für die Unannehmlichkeiten, schönes Wochenende
3 /5
★★★☆☆
Delivery problem: the chosen parcel relay Epicerie de la gare in Chatou having refused to take the parcel delivered by the carrier!
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Martine R.
purchased on 16/12/2021
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3 /5
★★★☆☆
My order is missing an item that has been invoiced
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Corinne A.
purchased on 09/12/2021
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Answer from Les Trésors d’Érable
Guten Tag,
Sie haben mit Celine am Telefon gesprochen, um das Problem mit dem fehlenden Produkt zu lösen. Wir entschuldigen uns für die Unannehmlichkeiten. Schönes Wochenende
3 /5
★★★☆☆
The poor tracking of the carrier prevented me from placing an order for Christmas to avoid a delay in delivery and not having my order in time. I reported it by email to Trésors d'Erable without any answer. The relay point broke its contract, resulting in a change of relay point and a delay in delivery - I only found out about this when I went to the news centre.
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Serge M.
purchased on 07/12/2021
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3 /5
★★★☆☆
I paid extra for the gift wrap but nothing is wrapped and it's just paper bags but not gift wrap. Too bad otherwise great products
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Céline T.
purchased on 05/12/2021
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3 /5
★★★☆☆
Too bad I found the mustard jar open
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Jean-michel A.
purchased on 05/12/2021
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3 /5
★★★☆☆
Very fast delivery. Everything was fine except for a metal can of maple syrup that was stuck. I decanted the contents into another container. It was not a gift, fortunately. I love the products on this site.
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Anne-marie I.
purchased on 27/11/2021
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3 /5
★★★☆☆
The box of cakes was a bit damaged and the label that closed the lid was not maintained (and does not stick by the way, I put tape ^^)... For a gift, it's a bit average but it's not serious... The rest was well packaged and the delivery was fast. For the products themselves, I can't say anything! Thanks for the little gift with my products!
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Loreen M.
purchased on 20/11/2021
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3 /5
★★★☆☆
Products received quickly except for the poutine which took more than 8 days to arrive. The shipping price is exaggerated, it is more expensive than the product. I got screwed.
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Laurence D.
purchased on 18/11/2021
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3 /5
★★★☆☆
A lot of cardboard packaging for very small products. They will be dropped at Christmas so I can't comment on the quality.
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Alain D.
purchased on 18/11/2021
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3 /5
★★★☆☆
I put 3 stars because there was an error on my order and I have no news. I reported it on the site and on the phone but to date nothing has been resolved. The delivery was respected and the products are well packed.
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Céline S.
purchased on 16/11/2021
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3 /5
★★★☆☆
I could not apply the promised discount, I got a coupon but I have to recommend
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Helene B.
purchased on 13/11/2021
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3 /5
★★★☆☆
My package was incomplete when it was delivered.
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Florence T.
purchased on 30/10/2021
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3 /5
★★★☆☆
Delivery of frozen product was catastrophic despite the price. No commercial gesture. Otherwise the quality of the products is good.
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Magali J.
purchased on 27/10/2021
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3 /5
★★★☆☆
The products ok arrived two boxes dented but that's nothing. Delivery late by one day. Without having been warned by mail. I had to wait a whole day to receive my order. I'm very happy with the quality of the products.
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Catherine R.
purchased on 15/10/2021
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3 /5
★★★☆☆
It's about christmas presents I'm waiting for my family's reactions
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Michele M.
purchased on 03/09/2021
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3 /5
★★★☆☆
Delivery system: none
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Patrick R.
purchased on 22/08/2021
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3 /5
★★★☆☆
Products conform to the order and easy delivery. Products not yet tasted
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Laura J.
purchased on 31/05/2021
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3 /5
★★★☆☆
We have already bought the maple syrup once directly in Canada (2017), then it tasted fuller and therefore better. But the product is still good and can be recommended.
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Konrad G.
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Answer from Les Trésors d’Érable
Bonjour,
Merci pour votre commentaire.
Si vous aimez un sirop au goût plus prononcé, vous devriez choisir le sirop d'érable ambré.
Le sirop d'érable doré est plus sucré.
3 /5
★★★☆☆
I received the order and it was on time and the pills work great.
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Xabier A.
purchased on 01/05/2021
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