The online store Loft Attitude is praised for its superior product quality, with numerous customers noting the excellent craftsmanship of items like lamps and furniture, which are described as beautiful and well-made. Delivery services are highlighted as efficient, with many customers appreciating the fast shipping times and careful packaging that ensures products arrive in perfect condition. The customer service stands out for its attentiveness and responsiveness; representatives provide detailed information and assistance, further enhancing the shopping experience.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
The order was promised within 48 hours. Ordered on the 2nd and scheduled for the 4th, it actually arrived on the 7th around noon. So don't be fooled by the 48 hours!
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Response from LOFT ATTITUDE
Dear Customer, We sent your order on 02/09 but unfortunately we are all dependent on the post office and their possible delays. We will of course pass on this information to our Colissimo account manager so that they can improve their commitments. We are sincerely sorry for this inconvenience and hope to see you soon on our site. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/09/2021
This purchase was a birthday present. You announced a delivery on Monday and I still have nothing on Thursday evening.
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Response from LOFT ATTITUDE
Dear Customer, We dispatched your parcel on the same day as your order with Colissimo tracking number 6M17914485519. According to the Colissimo tracking with the post office, your parcel could not be delivered on Monday because the relay point you chose when you placed your order is closed every Monday, but it has been waiting for you since Tuesday in your relay point at the following address: NATUR ELLES FLEURS 1204 ROUTE DE GENEVE 74150 VALLIERES Here's the message from the post office: -Your parcel will be waiting for you at your pick-up point for 3 working days at a Pickup Station, 10 working days at a retail outlet or 15 calendar days at a post office. Don't delay in picking it up! It will be delivered to you on presentation of proof of identity. Next time, don't wait to contact our customer service department directly at 0494798212 to discuss your delivery problems, as your parcel will be delivered if you don't let us know. We hope that we have been able to provide you with the information you need to retrieve your parcel, and remain at your entire disposal for any further information you may require. Best regards LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/09/2021
Simple, fast, efficient and product conforms to specifications.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/09/2021
the product, according to the photo available on the site, appears to be cordless, but on the other hand it must be plugged in to operate the lamp, so it does have a connecting cord
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/07/2021
Item conforms to my wishes
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/08/2021
Tt ok
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/08/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Well-designed site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
always the same person on the phone, which is reassuring.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Slight delay in delivery but phone call to explain the reason, perfect delivery, product well packaged, arrived in good condition and as we expected.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
Product conforms to my expectations, very well packaged. Delivery nothing to say
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
perfect! top service and delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
I was able to get the manager on the phone, he was very professional and very accommodating in organizing my delivery despite the fact that I was out of stock and on vacation, he was able to postpone the delivery so that I could be delivered as soon as I got back, very good order tracking and well packed/protected table, I recommend.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Good delivery time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/08/2021
TB excellent choice, fluid site....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/08/2021
Delivery time, packaging and product quality all perfect! Thank you.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Package arrived very quickly, product conforms to my expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Very satisfactory delivery time Package received in very good condition Good customer service relationship
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Very efficient service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2021
Friendly, pleasant driver
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Very clear website. Extremely quick to receive the parcel, which is in perfect condition and very well packaged.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Fast delivery, I recommend this site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Very clear site, fast and careful delivery. Item corresponds to its description
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
A 1st order arrived damaged despite top quality packaging (problem with the manufacturer?) 1 call, 1send of photos and 3 hours later an e-mail from the Post Office announcing a new shipment!!!. New parcel...as carefully protected as ever...arrived safely and in good condition... Thank you to this company for its excellent telephone service and responsiveness. Thank you, Sir, for reassuring me when I was so disappointed with the 1st shipment, I was right to put my trust in you!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
The product was out of stock. But I appreciated that I was always welcomed on the phone.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/07/2021
My order arrived very quickly, excellent customer service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2021
Excellent personalised service, with the added bonus of calls from the site staff before dispatch to make sure we were there! Beautifully packaged fragile products! 200% recommendation
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2021
No response to complaint or product refund
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Response from LOFT ATTITUDE
Dear Customer, We thought the necessary steps had been taken as we forwarded your complaint to our supplier SOCADIS on 19.07.2021 at 13:28. We will be contacting them again on Monday as they are closed on Friday afternoons. We are very sorry for this delay but please rest assured that we will find a solution for you. Next time, please do not hesitate to contact us again at 0494798212. Sincerely LOFT ATTITUDE Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/07/2021
Order in conformity
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/07/2021
Very professional service. Impeccable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2021
Very good site. Reliable. Fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/07/2021
Perfect Ras
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Delivery time as expected. Product very well protected. Very satisfied with this first order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Everything perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Very satisfied. Product delivered well protected and on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/05/2021
Serious and fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Satisfied
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
very well
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Order and delivery time as advertised. Communication with the salesman could be better. Clearly, having customers bothers him...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Serious company that respects its commitments. Very friendly and efficient. Well done!
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