9.4/10
★★★★★
based on 3176 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Very long delivery time. However, the contact person was very friendly.

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Acheteur Vérifié
purchased on 22/11/2017
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3 /5
★★★☆☆

Good site, but you could also point out to foreign customers that customs duties are quite high.

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Acheteur Vérifié
purchased on 04/12/2017
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2 /5
★★☆☆☆

Slow and disorganized

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Acheteur Vérifié
purchased on 08/12/2017
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Answer from LOFT ATTITUDE
Dear Customer, We have just read your comments and in order to improve our services we would like to know more. Can you tell us what was slow? Because you placed an order on 08/12/2017 at 11:19:59 and we shipped the same day at 14:37:49 Can you also tell us what you found disorganized?
Thank you for your understanding. Sincerely LOFT ATTITUDE Customer Service
2 /5
★★☆☆☆

An additional 35 Swiss francs in customs duties upon arrival. In addition to shipping and delivery costs, this doubled the price of my purchases.

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Acheteur Vérifié
purchased on 16/08/2017
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Answer from LOFT ATTITUDE
Dear Customer, We have just taken note of your rating and we do not understand your dissatisfaction because we did not charge you the 31.38€ of French VAT whereas the 35 Swiss Francs of customs tax represents 30.45€ i.e. a profit for you of 0.93€. Moreover we took charge of the 21.20€ carriage costs because your order exceeded 99€. We would thus like to be sure that this rating is indeed intended for us?
Sincerely Loft Attitude customer service
2 /5
★★☆☆☆

The site is easy to use

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Acheteur Vérifié
purchased on 13/07/2017
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Answer from LOFT ATTITUDE
Dear Customer, We are very sorry for this inconvenience, following our telephone contact we confirm that we have sent your photos to our supplier Kare Design who has taken charge of replacing the 3 wooden trays as quickly as possible. You should therefore receive them at home by the end of next week at the latest. Thank you for your understanding, our customer service remains at your disposal on 03 26 47 72 81. Sincerely Loft Attitude Customer Service
3 /5
★★★☆☆

Hassle-free delivery but poor advice on how to use the product.

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Acheteur Vérifié
purchased on 02/08/2017
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3 /5
★★★☆☆

Nice article but it looks like a show model because the horn is damaged at the paint level, a disappointment.....

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Acheteur Vérifié
purchased on 28/06/2017
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2 /5
★★☆☆☆

The carrier's behavior is outrageous. He simply left the parcel in front of the building without telling anyone and then left. It's a good thing the concierge was nearby to pick it up, because the parcel could have been stolen.

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Acheteur Vérifié
purchased on 20/03/2017
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Answer from LOFT ATTITUDE
Dear Customer, Thank you for informing us about the inconvenience of your delivery. We will be able to pass on your information to our Colissimo customer service department, especially as this is a parcel that must be delivered against a signature, so we will ask for proof of delivery. Thank you for your understanding. Our customer service department remains at your disposal. Best regards, Loft Attitude
3 /5
★★★☆☆

Good and very good customer service

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Acheteur Vérifié
purchased on 28/01/2017
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3 /5
★★★☆☆

The person I spoke to on the phone was very professional. I think it's a supply problem that's damaging your image.

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Acheteur Vérifié
purchased on 15/02/2017
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2 /5
★★☆☆☆

Order broken on arrival and delivery time not respected

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Acheteur Vérifié
purchased on 02/02/2017
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Answer from LOFT ATTITUDE
Dear Customer, We have taken your comment into account, but when you placed your order it was specified that your mirror would be delivered within 15 days, and indeed there was a slight delay. We then contacted you by telephone to find out how the delivery went, and you told us that the mirror was a little damaged, but that this was acceptable, so we took the initiative of offering you a gift voucher on the same day. We apologize for this inconvenience and our customer service team remains at your disposal to prove our seriousness and desire to satisfy you.
We apologize for this inconvenience and our customer service team remains at your disposal on 03 26 47 72 81. We hope to see you soon on our website to prove our seriousness and our desire to satisfy you.
Thank you for your understanding. Sincerely Loft Attitude Customer Service
2 /5
★★☆☆☆

Disappointed

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Acheteur Vérifié
purchased on 12/02/2017
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Answer from LOFT ATTITUDE
Dear Customer, We are sorry that the product does not fully meet your expectations.
However, on our website it is clearly stated in the description that the 50 capsules that can be inserted are "Nespresso" the "Dolce Gusto" capsules being larger, it is normal that you cannot insert as many. However, you can superimpose the drawers to fit a second one. We've also included the drawer dimensions so that you can assess the capacity before you buy.
Please note that you have up to 14 days from receipt of your order to return any product with which you are not entirely satisfied, in exchange for a credit note or a full refund. Thank you for your understanding. Loft Attitude Customer Service
2 /5
★★☆☆☆

Packaging deteriorated on arrival very disappointing because clock not presentable to be offered ....

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Acheteur Vérifié
purchased on 16/12/2016
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Answer from LOFT ATTITUDE
Dear Customer, We have just received your message and are very sorry for the inconvenience. Your order was delivered on 19/12/16, so why didn't you contact us as soon as you received it if the packaging was damaged? We could have asked Colissimo to take charge of the problem.
Our customer service team is at your disposal on 03 26 47 72 81 or by e-mail at [email protected]. Sincerely Loft Attitude Customer Service
3 /5
★★★☆☆

Soft attitude

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Acheteur Vérifié
purchased on 28/11/2016
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3 /5
★★★☆☆

The product is otherwise than it looks on the picture. The description says that it also fits the dolce gusto. I don't think it's made for it because you can only fit three and there's a few millimeters missing to fit a fourth row.

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Acheteur Vérifié
purchased on 13/11/2016
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Answer from LOFT ATTITUDE
Dear Customer, We are sorry to learn that the product does not fully meet your expectations. The photo shows the product with Nespresso capsules, Dolce Gusto capsules are larger in diameter so it is normal that we can not put as many, it is however possible to stack several drawers. Please note that you have 14 days after the date of receipt of your order to return the product or products that do not give you full satisfaction for exchange or refund. Thank you for your understanding. Sincerely, Customer Service Loft Attitude
3 /5
★★★☆☆

I thought I had found my product but ....

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Acheteur Vérifié
purchased on 30/10/2016
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Answer from LOFT ATTITUDE
Dear Customer, Following our telephone conversation earlier today, we would like to confirm that we have received your photo of the defective Toledo suspension part. We will send you a replacement part tomorrow. We're very sorry about this inconvenience, as it's the first time we've had a problem of this type with this off-center suspension. Thank you for your understanding. Sincerely, Customer Service. Loft Attitude
2 /5
★★☆☆☆

Fast shipping. Satisfied with my purchase.

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Acheteur Vérifié
purchased on 27/08/2016
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Answer from LOFT ATTITUDE
Dear customer, The rating you have given us is only 2 out of 5 and your comment is rather positive. We would like to confirm your satisfaction with the smooth processing of your order. We hope to have met your expectations. Our customer service team remains at your disposal.
Sincerely, Loft Attitude [email protected] http://www.loftattitude.com +33 (0)326 477 281
3 /5
★★★☆☆

Delivery. The condition of the box scared me.

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Acheteur Vérifié
purchased on 22/08/2016
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3 /5
★★★☆☆

I received my order for a white Z design side table. The model is very pretty but I was disappointed because it was damaged and lacked packaging.

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Acheteur Vérifié
purchased on 06/08/2016
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3 /5
★★★☆☆

INTERESTING SITE

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Acheteur Vérifié
purchased on 09/08/2016
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3 /5
★★★☆☆

The postage is advertised at 99 euros, but when I entered a promotion code, I was charged shipping costs - this is not commercial

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Acheteur Vérifié
purchased on 24/06/2016
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3 /5
★★★☆☆

Not easy to use... the customer service I got on the phone is top notch!!!!

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Acheteur Vérifié
purchased on 28/05/2016
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2 /5
★★☆☆☆

Nice site but doesn't correspond to reality. Flashy.

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Acheteur Vérifié
purchased on 06/05/2016
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3 /5
★★★☆☆

Delivery times too long

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Acheteur Vérifié
purchased on 23/04/2016
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3 /5
★★★☆☆

Bulb hard to find, hard to change, very dim light

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Acheteur Vérifié
purchased on 06/01/2016
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3 /5
★★★☆☆

To be seen, depending on how you respond to my problem ...

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Acheteur Vérifié
purchased on 23/03/2016
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2 /5
★★☆☆☆

Hello. I am not happy with the delivery. It was written that my article will be delivered within max 72 hours. I have ordered it on March 22. Today we are March 29 and I am still waiting for the delivery. Nobody contacted me. Please take it into account before giving any promises. Thanks Best regards,

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Acheteur Vérifié
purchased on 21/03/2016
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2 /5
★★☆☆☆

Correct

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Acheteur Vérifié
purchased on 31/12/2015
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3 /5
★★★☆☆

Items are relatively expensive

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Acheteur Vérifié
purchased on 29/11/2015
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3 /5
★★★☆☆

Fast delivery but I received the toothbrush glass broken inside although the package was intact.... packaging needs to be reviewed....

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Acheteur Vérifié
purchased on 16/11/2015
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3 /5
★★★☆☆

Complicated site for a limited liability company

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Acheteur Vérifié
purchased on 26/03/2015
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3 /5
★★★☆☆

A product ordered in early February and received mid-April.....

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Acheteur Vérifié
purchased on 07/02/2015
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3 /5
★★★☆☆

Whatever...

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Acheteur Vérifié
purchased on 05/03/2015
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2 /5
★★☆☆☆

Had to call again to find out when the item would be delivered. No call from delivery person to find out when delivery will be made... Good products at reasonable prices, but the delivery chain needs a complete overhaul...

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Acheteur Vérifié
purchased on 01/02/2015
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3 /5
★★★☆☆

Prices for Sompex candles rose sharply on January 1st on the Loftattitude site, while prices for the same items on the Sompex direct site in Germany remained unchanged. Loftattitude cleverly disguised the affair with a temporary discount, but it really does feel like a rip-off. Not good at all.

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Acheteur Vérifié
purchased on 01/02/2015
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3 /5
★★★☆☆

The description of the suspension on the site is not clear. the lamp is not what we expected. we have already put a review on the site that does not appear, strange... Could it be that the reviews are sorted?

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Acheteur Vérifié
purchased on 24/11/2014
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3 /5
★★★☆☆

The items I bought are of "average" quality. Shipping costs are high.

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Acheteur Vérifié
purchased on 23/11/2014
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2 /5
★★☆☆☆

A lot of fuss to sell low-quality products.

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Acheteur Vérifié
purchased on 13/10/2014
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3 /5
★★★☆☆

I've ordered a candy dispenser and I find it hard to believe that it's delivered empty. It was probably noted and I didn't see it, but this obliges me to order some with additional delivery charges (which I'm therefore going to pay twice), which I find borderline.

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Acheteur Vérifié
purchased on 16/08/2014
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3 /5
★★★☆☆

Friendly, but very strict about product returns, gives the impression of a small structure

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Acheteur Vérifié
purchased on 06/08/2014
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