★★★★★
based on 248 reviews published
Latest customer reviews
Very serious site. Order delivered very quickly. Do not regret my purchase.
Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!
Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...
Great service and very good product!!
Very good result and reliability. Delivery on time..
The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.
Good advice and very good product quality.
The net arrived in excellent condition.
Delivery time was significantly longer than the announced time.
We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.
The LOFNETS team
Perfect.
Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...
No assembly instructions, had to request them. The quantities of hooks were underestimated. I was told not to put hooks in the corners! Whereas the instructions say there are some.
Thank you for your feedback, which helps us improve.
We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.
Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.
We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.
The LOFTNETS team
Very good quality product.
The result is superb 🙂
We ordered a guardrail for a mezzanine. The result is great and gives an impression of openness to the rest of the studio. We are delighted with our purchase, the quality and speed of execution is excellent. Product to recommend.
The service was very quick and the person who assisted me was very helpful. Recommended.
Perfect contact, quick order, top product but lacking information on assembly especially for the tension rope in 4 lengths (type of knot, crossing or not, ...)
Ordered a custom living net, very good quality; but no assembly instructions/help to be found.
This was our second order with them, the first had no issues but the second was different... problem with delivery, I had contacted before placing the order, clearly specified the address which was different from the company's headquarters and it was not delivered to the right place.... I am disappointed on that side, otherwise the trampoline is as per my request.
Everything is good, only the assembly instructions could be better (a video would be helpful).
Great
We received the order faster than expected. The result is perfect!
For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!
Good welcome, good advice. Problem with the design.
Very professional, available by phone and very friendly.
Very professional. Quick response, well advised, really delighted.
The product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.
Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.
As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.
Great service and very good advice
Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which, due to some misfortune no doubt, forced me to redo it three times before installing the net in the right direction. Best regards
Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.
Order conforms to what I expected
Everything very good, from ordering to delivery.
Quick and simple order, net delivered on time. Easy installation, Perfect!
Mix-up in the order, but the product meets my expectations well.
Excellent service, whether by phone or in the ordered product.
Very good product of good quality
Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.
The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!
Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.
It worked out.
The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.