★★★★★
based on 265 reviews published
Latest customer reviews
Samples received quickly as planned and clear information for measuring before ordering.
Perfect! Received the bundle of samples presented on your site. But I had requested (in the small comments box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.
We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team
Good telephone reception.
Good quality and nice finishes.
Easy order. Compliant product. Fast delivery.
Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!
Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.
A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.
Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!
Good quality material, and very friendly staff.
Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.
The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!
Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.
Quick service, good information, very quick email response.
Nothing to say, just good.
Very serious site. Order delivered very quickly. Do not regret my purchase.
Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!
Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...
Great service and very good product!!
Very good result and reliability. Delivery on time..
The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.
Good advice and very good product quality.
The net arrived in excellent condition.
Delivery time was significantly longer than the announced time.
We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.
The LOFNETS team
Perfect.
Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...
No assembly instructions, had to request them. The quantities of hooks were underestimated. I was told not to put hooks in the corners! Whereas the instructions say there are some.
Thank you for your feedback, which helps us improve.
We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.
Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.
We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.
The LOFTNETS team
Very good quality product.
The result is superb 🙂
We ordered a guardrail for a mezzanine. The result is great and gives an impression of openness to the rest of the studio. We are delighted with our purchase, the quality and speed of execution is excellent. Product to recommend.
The service was very quick and the person who assisted me was very helpful. Recommended.
Perfect contact, quick order, top product but lacking information on assembly especially for the tension rope in 4 lengths (type of knot, crossing or not, ...)
Ordered a custom living net, very good quality; but no assembly instructions/help to be found.
This was our second order with them, the first had no issues but the second was different... problem with delivery, I had contacted before placing the order, clearly specified the address which was different from the company's headquarters and it was not delivered to the right place.... I am disappointed on that side, otherwise the trampoline is as per my request.
Everything is good, only the assembly instructions could be better (a video would be helpful).
Great
We received the order faster than expected. The result is perfect!
For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!