/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect.
Wilfried M.
purchased on 02/10/2018
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5
/5
★★★★★
Absolutely convincing, friendly, and competent customer service. From the initial telephone consultation, through planning to assembly, always available and solution-oriented. Mr. *** always took the necessary time to realize our dream project. The quality of the delivered components - net, eye bolts, ropes - is above average, making the price-performance ratio more than acceptable. I can only give a clear recommendation!
Lukas G.
purchased on 04/10/2018
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5
/5
★★★★★
Very practical samples.
Arnal L.
purchased on 07/10/2018
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5
/5
★★★★★
Quick, very quick! Thank you.
Hervé C.
purchased on 18/09/2018
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5
/5
★★★★★
Excellent quality product, as is the customer service; I will definitely recommend it to my sailing friends! One note: since these are online purchases, it would be desirable to increase the number and descriptiveness of the photographs of the items for sale (I am particularly referring to trampolines for sports catamarans). Thank you very much!
Gianluca F.
purchased on 05/09/2018
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5
/5
★★★★★
Thank you for your responsiveness following the non-compliance (of color on a net) observed on a first delivery. I appreciated your proposal to be able to enjoy this first delivery before receiving the corrected item.
Yann P.
purchased on 06/08/2018
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5
/5
★★★★★
Order of a batch of samples. Fast shipping and good reception. Thank you.
Voland D.
purchased on 24/08/2018
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5
/5
★★★★★
Wonderful product, extraordinary attention, excellent everything.
Marko Z.
purchased on 21/08/2018
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5
/5
★★★★★
Although I had a setback with the first net, they sent me a second one that turned out perfect. I can trust this company and the service is friendly and professional.
Andrea B.
purchased on 10/07/2018
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5
/5
★★★★★
Perfect for the trampoline, correct for the net.
Laurent F.
purchased on 02/07/2018
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5
/5
★★★★★
Small problem noted on the first order which was taken into account by the after-sales service. It is for having allowed us to resolve our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you.
Vincent L.
purchased on 02/07/2018
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3
/5
★★★☆☆
We received a product that did not match our request. This can happen. But I would have liked our problem to be resolved more quickly. The lack of communication is a serious fault in this case.
Patricia G.
purchased on 06/06/2018
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Answer from LOFTNETS
Hello,
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.
Thank you for taking the time to share your feedback.
We sincerely apologize that the product received did not meet your request. Although mistakes can unfortunately happen, we completely understand your frustration, especially since the resolution did not meet your expectations.
The lack of responsiveness and communication you encountered does not reflect the standards we strive to maintain, and we take your comments very seriously in order to improve our procedures.
We hope to have the opportunity to regain your trust during your next experience.
5
/5
★★★★★
Very friendly team.
Cedric P.
purchased on 29/06/2018
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3
/5
★★★☆☆
Perfect product according to the measurements! - But two months of waiting nonetheless! (With 2 follow-ups because my trampoline order seemed lost!)
Jean Michel B.
purchased on 27/06/2018
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Answer from LOFTNETS
Hello Jean Michel,
Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The LOFTNETS team
Thank you for your feedback and constructive comments. We are delighted to hear that the product meets your expectations perfectly. We sincerely apologize for the wait time and the inconveniences encountered. Your feedback helps us improve our service. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The LOFTNETS team
3
/5
★★★☆☆
First delivery after 6 to 7 weeks with poorly made cuts so I had to wait another 0 days to be delivered.
Gael R.
purchased on 25/06/2018
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Answer from LOFTNETS
Hello Gael, we thank you for your feedback regarding your order on LOFTNETS. We are sorry to hear that the delivery and the quality of the cuts did not meet your expectations. Please be assured that we take your comments very seriously in order to improve our services in the future.
5
/5
★★★★★
Samples received quickly as planned and clear information for measuring before ordering.
Marina P.
purchased on 28/06/2018
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4
/5
★★★★☆
Perfect! Received the bundle of samples presented on your site. But I had requested (in the small comments box) an additional sample (if possible) of the smallest net (mesh 6.5x7mm) existing on your site and my client is interested in that mesh. No response on this subject in your letter accompanying the package!?
Christine T.
purchased on 19/06/2018
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5
/5
★★★★★
Nothing negative to say about the service, very well received and information at the base very good, otherwise excellent final result.
Pierre S.
purchased on 25/04/2018
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4
/5
★★★★☆
I ordered samples, they arrived very quickly. I regret not having these samples 'under tension' in a frame to see the final result, but it already allows for a first idea.
Guillaume P.
purchased on 29/05/2018
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Answer from LOFTNETS
Hello,
Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.
We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team
Thank you very much for your feedback and for taking the time to share your experience. We are delighted that the samples arrived quickly and that they already give you a first idea of the product.
We understand your desire to see the samples "under tension" in a frame to better visualize the final result. We take note of this comment to improve our offering in the future.
See you soon
The LOFTNETS team
4
/5
★★★★☆
Good telephone reception.
Michel M.
purchased on 03/03/2018
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5
/5
★★★★★
Good quality and nice finishes.
Cyril B.
purchased on 24/04/2018
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5
/5
★★★★★
Easy order. Compliant product. Fast delivery.
Aurelie R.
purchased on 01/05/2018
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5
/5
★★★★★
Order of a sample panel very practical for making a choice and not making a mistake especially for orders via the internet, it is never obvious!!!
Chloe C.
purchased on 27/04/2018
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5
/5
★★★★★
Everything was excellent as agreed over the phone. The product, although custom-made, is a bit expensive.
Angelo C.
purchased on 29/03/2018
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5
/5
★★★★★
A real listening to my project to provide advice as accurate as possible in terms of safety and aesthetics. Support and great availability at all stages.
Anngaid P.
purchased on 16/03/2018
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5
/5
★★★★★
Very well-made net and very friendly contact. Here, communication is preferred twice, so that the net really fits!!!!
Marina L.
purchased on 12/02/2018
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5
/5
★★★★★
Good quality material, and very friendly staff.
Severine S.
purchased on 09/02/2018
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5
/5
★★★★★
Excellent service. The quality and responsiveness of the LOFTNETS teams is commendable.
Cedric B.
purchased on 19/01/2018
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3
/5
★★★☆☆
The net quality is absolutely top! The advice on the phone was also very satisfactory. However, I find the assembly instructions absolutely inadequate! The knots are described more than inadequately, and the chosen assembly method is poorly described! Therefore, only three stars!
Martin K.
purchased on 09/02/2018
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4
/5
★★★★☆
Order received very quickly and in very good condition and exactly as I expected, I am totally satisfied with my order. I did not give 4 stars because the only problem is that we cannot know when the product will be delivered when ordering which was quite annoying for me as it was for a birthday.
Pahun N.
purchased on 17/01/2018
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