★★★★★
based on 265 reviews published
Latest customer reviews
Good welcome, good advice. Problem with the design.
Very professional, available by phone and very friendly.
Very professional. Quick response, well advised, really delighted.
The product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.
Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.
As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.
Great service and very good advice
Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which, due to some misfortune no doubt, forced me to redo it three times before installing the net in the right direction. Best regards
Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.
Order conforms to what I expected
Everything very good, from ordering to delivery.
Quick and simple order, net delivered on time. Easy installation, Perfect!
Mix-up in the order, but the product meets my expectations well.
Excellent service, whether by phone or in the ordered product.
Very good product of good quality
Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.
The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!
Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.
It worked out.
The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.
GOOD COMMERCIAL CONTACT
Perfect in every way!
I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS
Delivered on time, good dialogue for the order
I am satisfied with the product, although the assembly plan is not detailed. BUT the logistics: a disaster: order placed by phone with a delivery imperative at the beginning of the first week of September, several calls with unkept promises and final delivery with a 10-day delay, by an incompetent carrier who left the package randomly in another apartment! It's a shame that shipping is included in the price, as I would have saved time by picking up the net myself in Bordeaux!
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.
We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.
The LOFTNETS team
Package received on time, no unpleasant surprises. Can't wait to install it!
Perfect
Faster reply to mails and give answers to all the issues in those emails.
Easy and quick internet order, delivery time respected and product conforming and of good quality
The trampoline is intended for my Catamaran (Fountaine Pajot Bahia 46). After the passage of Hurricane Irma where my cat was based, I am currently without news. I will go there next week to find out more and hope to be able to use the trampoline. Best regards. ***
Perfect, good communication, fast delivery, product corresponding to my expectations. Thank you!!
Hello; the material seems to be of good quality, however for the installation there is a lack of a manual. How to make the knots? ......
No receipt of the assembly manual before the shipment of the package. Package delivered without prior contact by the delivery service (no agreement on delivery times). Very good contact with the team at the order stage but poor follow-up and disappointing delivery.
Thank you for taking the time to share your experience. We are pleased that your interaction with our team during the order was satisfactory, but we are sorry to hear that the delivery did not meet your expectations.
Since your order, we have taken this type of feedback into account and have changed our delivery provider to offer a more reliable service, with better tracking and smoother communication regarding delivery times.
Regarding the assembly instructions, we are now committed to sending them by email before the shipment of the package to avoid any waiting or confusion.
The LOFTNETS team
Very good product, excellent online service and reasonable price, well done
Very good and complete
Very good, nice and very efficient even for export. I recommend it to you.
Two small errors in understanding the specifications. It remains a complex product. It is necessary to take the time to exchange to understand each other well.
Very happy with my net
Very good
Quick, efficient for contact. Very good product and delivered on time. I recommend!
Advice, service, product, and delivery are perfect!
Nothing to report, deadlines super, product conforms.
Very happy with our purchase. Quality net, it's obvious. Sound and honest advice. The only downside would be the installation. I find that the installation aids and advice are lacking, especially regarding the retensioning of the net. But I will call to ask for my advice 😉