/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest customer reviews
4
/5
★★★★☆
Quick service, good information, very quick email response.
Nathalie M.
purchased on 23/11/2017
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5
/5
★★★★★
Nothing to say, just good.
Joffrey C.
purchased on 05/01/2018
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5
/5
★★★★★
Very serious site. Order delivered very quickly. Do not regret my purchase.
Josiane R.
purchased on 16/01/2018
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5
/5
★★★★★
Great help on the phone or via email, always very nice, goods are of high quality, and deliver what they promise! Anytime again!
M H.
purchased on 12/12/2017
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5
/5
★★★★★
Excellent site. Several payment methods. The order is placed, we are eagerly awaiting our net...
Pauline C.
purchased on 09/01/2018
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5
/5
★★★★★
Great service and very good product!!
Ernst Urdal S.
purchased on 07/12/2017
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5
/5
★★★★★
Very good result and reliability. Delivery on time..
Michel C.
purchased on 19/12/2017
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4
/5
★★★★☆
The explanations are a bit limited for installation and some additions would be helpful to proceed correctly the first time.
Servann L.
purchased on 01/12/2017
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5
/5
★★★★★
Good advice and very good product quality.
Rui M.
purchased on 12/12/2017
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5
/5
★★★★★
The net arrived in excellent condition.
Celine Z.
purchased on 28/11/2017
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3
/5
★★★☆☆
Delivery time was significantly longer than the announced time.
William M.
purchased on 19/12/2017
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Answer from LOFTNETS
Hello,
We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.
The LOFNETS team
We apologize for the delivery delay longer than announced. Since then, we have changed carriers to improve reliability and adherence to deadlines. Thank you for your understanding.
The LOFNETS team
5
/5
★★★★★
Perfect.
Christelle A.
purchased on 06/12/2017
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4
/5
★★★★☆
Quality provider, the only complaint is customs fees upon arrival of the package, which was not expected...
Julie P.
purchased on 10/11/2017
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3
/5
★★★☆☆
No assembly instructions, had to request them. The quantities of hooks were underestimated. I was told not to put hooks in the corners! Whereas the instructions say there are some.
Richard S.
purchased on 17/12/2017
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Answer from LOFTNETS
Hello,
Thank you for your feedback, which helps us improve.
We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.
Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.
We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.
The LOFTNETS team
Thank you for your feedback, which helps us improve.
We sincerely regret that you had to request the assembly instructions and that the quantities of hooks provided were insufficient. Additionally, the contradictory instructions regarding the angles may have caused confusion, and we apologize for that.
Following your order, we have reviewed and corrected our assembly instructions to make them clearer and more complete. We have also updated our calculation method for the fixings to better anticipate actual needs based on configurations.
We hope that, despite these issues, you are satisfied with the installed net, and we remain at your disposal for any further assistance or future projects.
The LOFTNETS team
4
/5
★★★★☆
Very good quality product.
Xabi E.
purchased on 07/12/2017
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4
/5
★★★★☆
The result is superb 🙂
Florence R.
purchased on 20/11/2017
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5
/5
★★★★★
We ordered a guardrail for a mezzanine. The result is great and gives an impression of openness to the rest of the studio. We are delighted with our purchase, the quality and speed of execution is excellent. Product to recommend.
Pascale P.
purchased on 04/12/2017
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5
/5
★★★★★
The service was very quick and the person who assisted me was very helpful. Recommended.
Stefano P.
purchased on 24/11/2017
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5
/5
★★★★★
Perfect contact, quick order, top product but lacking information on assembly especially for the tension rope in 4 lengths (type of knot, crossing or not, ...)
Francois P.
purchased on 23/11/2017
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4
/5
★★★★☆
Ordered a custom living net, very good quality; but no assembly instructions/help to be found.
Lucas S.
purchased on 13/10/2017
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4
/5
★★★★☆
This was our second order with them, the first had no issues but the second was different... problem with delivery, I had contacted before placing the order, clearly specified the address which was different from the company's headquarters and it was not delivered to the right place.... I am disappointed on that side, otherwise the trampoline is as per my request.
Thierry C.
purchased on 20/11/2017
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4
/5
★★★★☆
Everything is good, only the assembly instructions could be better (a video would be helpful).
Sascha F.
purchased on 28/11/2017
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5
/5
★★★★★
Great
Arthur D.
purchased on 16/11/2017
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5
/5
★★★★★
We received the order faster than expected. The result is perfect!
Guillaume S.
purchased on 16/11/2017
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5
/5
★★★★★
For technical questions or other problems, you always get support very quickly. The net is well made. Great thing, I can only recommend!
Pascal I.
purchased on 16/11/2017
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4
/5
★★★★☆
Good welcome, good advice. Problem with the design.
Michel M.
purchased on 06/11/2017
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5
/5
★★★★★
Very professional, available by phone and very friendly.
Sabine L.
purchased on 10/11/2017
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5
/5
★★★★★
Very professional. Quick response, well advised, really delighted.
Amandine G.
purchased on 11/10/2017
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4
/5
★★★★☆
The product is good, but the installation manual is not detailed enough, especially regarding the peripheral lacing and more details could save valuable time. Major downside, the manual indicated that the cord would be cut to the right dimensions, which was not the case and it was very complicated to do it with length ratios, moreover the rope tends to fray strongly when cut and it is difficult to stop it.
David L.
purchased on 24/10/2017
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Answer from LOFTNETS
Thank you for your constructive feedback. We are glad that the quality of the product has satisfied you.
Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.
As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.
Regarding the installation manual, we have taken your comments into account and have completely revised it since your purchase in 2018. Today, it is more detailed and accompanied by tutorial videos to facilitate assembly. We hope that these improvements will provide you with a smoother experience during your next installation.
As for the cordage, we have also improved our practices. To prevent fraying, we recommend cutting the ropes with a heated knife, which seals the fibers and prevents their dispersion. Additionally, it is advisable to slightly burn the ends with a lighter for synthetic ropes to keep the fibers in place.
5
/5
★★★★★
Great service and very good advice
Monique R.
purchased on 08/11/2017
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