/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest customer reviews
4
/5
★★★★☆
Hello, My net not being rectangular, and the dimensions not being very different two by two, I would have liked markers to be indicated on each side so as not to have to make trials which, due to some misfortune no doubt, forced me to redo it three times before installing the net in the right direction. Best regards
Bernard C.
purchased on 09/11/2017
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Answer from LOFTNETS
Thank you for your detailed feedback. We understand that installing a net with irregular dimensions can be complex, especially without clear markers.
Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.
Since your purchase in 2017, we have improved our products to facilitate their installation. Now, all our nets with complex shapes are equipped with markers in the corners, clearly indicating the direction of installation. These markers, along with a detailed installation manual validated by a control office, aim to simplify the assembly and reduce the risk of errors.
5
/5
★★★★★
Order conforms to what I expected
Anne Marie C.
purchased on 18/11/2017
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5
/5
★★★★★
Everything very good, from ordering to delivery.
Johanna K.
purchased on 24/10/2017
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5
/5
★★★★★
Quick and simple order, net delivered on time. Easy installation, Perfect!
Christophe C.
purchased on 06/10/2017
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4
/5
★★★★☆
Mix-up in the order, but the product meets my expectations well.
Yves G.
purchased on 27/10/2017
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5
/5
★★★★★
Excellent service, whether by phone or in the ordered product.
Maud F.
purchased on 03/10/2017
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5
/5
★★★★★
Very good product of good quality
Virginie G.
purchased on 14/09/2017
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4
/5
★★★★☆
Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.
Corinne L.
purchased on 04/10/2017
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5
/5
★★★★★
The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!
Arnaud L.
purchased on 04/10/2017
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4
/5
★★★★☆
Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.
Karen L.
purchased on 16/10/2017
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4
/5
★★★★☆
It worked out.
Stefan M.
purchased on 10/10/2017
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4
/5
★★★★☆
The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.
Oriane L.
purchased on 29/09/2017
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5
/5
★★★★★
GOOD COMMERCIAL CONTACT
Jp P.
purchased on 27/09/2017
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5
/5
★★★★★
Perfect in every way!
Desmule J.
purchased on 11/09/2017
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5
/5
★★★★★
I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS
Aurelien B.
purchased on 14/09/2017
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5
/5
★★★★★
Delivered on time, good dialogue for the order
Caroline V.
purchased on 21/08/2017
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3
/5
★★★☆☆
I am satisfied with the product, although the assembly plan is not detailed. BUT the logistics: a disaster: order placed by phone with a delivery imperative at the beginning of the first week of September, several calls with unkept promises and final delivery with a 10-day delay, by an incompetent carrier who left the package randomly in another apartment! It's a shame that shipping is included in the price, as I would have saved time by picking up the net myself in Bordeaux!
Didier R.
purchased on 11/08/2017
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Answer from LOFTNETS
Hello,
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.
We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.
The LOFTNETS team
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.
We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.
The LOFTNETS team
5
/5
★★★★★
Package received on time, no unpleasant surprises. Can't wait to install it!
Benjamin R.
purchased on 23/08/2017
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5
/5
★★★★★
Perfect
Youen B.
purchased on 24/08/2017
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3
/5
★★★☆☆
Faster reply to mails and give answers to all the issues in those emails.
De Jong S.
purchased on 08/08/2017
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5
/5
★★★★★
Easy and quick internet order, delivery time respected and product conforming and of good quality
Guillaume C.
purchased on 14/08/2017
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5
/5
★★★★★
The trampoline is intended for my Catamaran (Fountaine Pajot Bahia 46). After the passage of Hurricane Irma where my cat was based, I am currently without news. I will go there next week to find out more and hope to be able to use the trampoline. Best regards. ***
Jacques N.
purchased on 11/08/2017
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5
/5
★★★★★
Perfect, good communication, fast delivery, product corresponding to my expectations. Thank you!!
Franck D.
purchased on 31/08/2017
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4
/5
★★★★☆
Hello; the material seems to be of good quality, however for the installation there is a lack of a manual. How to make the knots? ......
Brunet D.
purchased on 23/08/2017
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3
/5
★★★☆☆
No receipt of the assembly manual before the shipment of the package. Package delivered without prior contact by the delivery service (no agreement on delivery times). Very good contact with the team at the order stage but poor follow-up and disappointing delivery.
Pierre B.
purchased on 03/08/2017
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Answer from LOFTNETS
Hello,
Thank you for taking the time to share your experience. We are pleased that your interaction with our team during the order was satisfactory, but we are sorry to hear that the delivery did not meet your expectations.
Since your order, we have taken this type of feedback into account and have changed our delivery provider to offer a more reliable service, with better tracking and smoother communication regarding delivery times.
Regarding the assembly instructions, we are now committed to sending them by email before the shipment of the package to avoid any waiting or confusion.
The LOFTNETS team
Thank you for taking the time to share your experience. We are pleased that your interaction with our team during the order was satisfactory, but we are sorry to hear that the delivery did not meet your expectations.
Since your order, we have taken this type of feedback into account and have changed our delivery provider to offer a more reliable service, with better tracking and smoother communication regarding delivery times.
Regarding the assembly instructions, we are now committed to sending them by email before the shipment of the package to avoid any waiting or confusion.
The LOFTNETS team
5
/5
★★★★★
Very good product, excellent online service and reasonable price, well done
Gregory T.
purchased on 24/07/2017
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5
/5
★★★★★
Very good and complete
Joel L.
purchased on 20/07/2017
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5
/5
★★★★★
Very good, nice and very efficient even for export. I recommend it to you.
Frederic V.
purchased on 13/07/2017
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4
/5
★★★★☆
Two small errors in understanding the specifications. It remains a complex product. It is necessary to take the time to exchange to understand each other well.
Clement R.
purchased on 12/07/2017
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4
/5
★★★★☆
Very happy with my net
Brice L.
purchased on 17/07/2017
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